Job Summary
Join our dynamic team as a Policy Servicing Executive where you will play a crucial role in managing policy-related tasks with precision and efficiency. With a focus on MS Office skills you will ensure seamless operations in a hybrid work model. This role offers rotational shifts providing flexibility and exposure to diverse tasks. Your contributions will enhance our service quality and customer satisfaction.
Responsibilities
- Manage policy servicing tasks with accuracy and attention to detail ensuring all documentation is up-to-date and compliant.
- Utilize MS Office tools to create update and maintain policy records enhancing data integrity and accessibility.
- Collaborate with team members to address policy-related inquiries providing timely and accurate information to stakeholders.
- Support the claims processing team by providing necessary policy information facilitating smooth and efficient operations.
- Assist in the development and implementation of process improvements contributing to increased efficiency and service quality.
- Participate in rotational shifts adapting to varying schedules to meet business needs and maintain service continuity.
- Engage in regular training sessions to stay updated with industry trends and enhance your technical skills.
- Communicate effectively with clients and internal teams ensuring clarity and understanding in all interactions.
- Contribute to the companys mission by delivering high-quality policy servicing impacting customer satisfaction positively.
- Maintain confidentiality and security of sensitive information adhering to company policies and regulations.
- Provide feedback and suggestions for process enhancements supporting continuous improvement initiatives.
- Demonstrate adaptability in a hybrid work model balancing remote and in-office tasks efficiently.
- Foster a collaborative work environment promoting teamwork and shared goals. Qualifications
- Possess strong proficiency in MS Office applications including Word Excel and PowerPoint to manage policy documentation effectively.
- Have a basic understanding of auto claims processes which is beneficial for supporting related tasks.
- Exhibit excellent communication skills both verbal and written to interact with clients and team members professionally.
- Show a keen eye for detail ensuring accuracy in all policy servicing activities.
- Display a proactive approach to learning and adapting to new technologies and processes.
- Demonstrate problem-solving skills enabling effective resolution of policy-related issues.
- Maintain a customer-centric mindset prioritizing client satisfaction in all interactions.
Certifications Required
Microsoft Office Specialist Certification is recommended for proficiency in MS Office tools.
What we offer
- The chance to work with impact. Here, you’re empowered to bring your biggest thinking to help our company and clients improve everyday life.
- Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
- The opportunity to thrive on a high caliber team with heart. We celebrate each other’s experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
- A comprehensive total rewards package, including a competitive salary and a pension plan with matching contributions.
- Flexible health and financial benefits to support you and your eligible dependents—from day one.
- True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.
About us
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, building the bridge between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, realize tangible returns and keep global enterprises ahead in a fast-changing world. See how at www.cognizant.com or @cognizant.
Other employment-related information
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
Language requirements vary depending on roles, but we ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you’ll deliver services to and collaborate with stakeholders outside the province who may not speak French.