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Agente de Servicio al Cliente

000674803429


Job Summary

Join our dynamic team as a Backoffice Helpdesk professional where you will play a crucial role in providing exceptional support to our clients in the hi-tech domain. With rotational shifts and a work-from-office model you will leverage your English speaking skills to ensure seamless communication and problem-solving. This position offers an opportunity to grow within the company while making a significant impact on customer satisfaction and operational efficiency.


Responsibilities

  • Provide timely and accurate support to clients by addressing their queries and resolving issues related to hi-tech products and services.
  • Collaborate with team members to ensure consistent and high-quality service delivery across all client interactions.
  • Utilize your English speaking skills to communicate effectively with clients ensuring clarity and understanding in all exchanges.
  • Maintain detailed records of client interactions solutions provided and any follow-up actions required to ensure comprehensive service documentation.
  • Assist in the development and implementation of process improvements to enhance the efficiency and effectiveness of the helpdesk operations.
  • Monitor and report on helpdesk performance metrics to identify trends and areas for improvement.
  • Participate in training sessions to stay updated on the latest hi-tech products and services ensuring you can provide informed support to clients.
  • Coordinate with other departments to ensure seamless service delivery and address any cross-functional issues that may arise.
  • Provide feedback to management on client concerns and potential areas for service enhancement.
  • Support the onboarding of new team members by sharing knowledge and best practices related to helpdesk operations.
  • Ensure compliance with company policies and procedures in all client interactions and service delivery.
  • Engage in proactive communication with clients to anticipate their needs and provide preemptive solutions.
  • Contribute to the overall success of the company by ensuring high levels of client satisfaction and loyalty. Qualifications
  • Demonstrate proficiency in English speaking to facilitate effective communication with clients.
  • Possess a foundational understanding of hi-tech industry standards and practices.
  • Exhibit strong problem-solving skills to address client issues efficiently.
  • Show adaptability to work in rotational shifts and a dynamic office environment.
  • Display excellent organizational skills to manage multiple client interactions and maintain detailed records.
  • Have a keen interest in learning and staying updated on hi-tech products and services.
  • Demonstrate the ability to collaborate effectively with team members and other departments.
  • Maintain a client-focused approach to ensure high levels of satisfaction and service quality.

About us
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, building the bridge between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, realize tangible returns and keep global enterprises ahead in a fast-changing world. See how at www.cognizant.com or @cognizant.

Additional employment information

Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] for roles based in the Americas or [email protected] for roles based in India.

Benefits that help you thrive and grow

Our benefits program is built with you in mind—so you can enjoy a fulfilling, balanced and healthy life.

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Financial wellbeing

We regularly review market data to ensure compensation reflects the value you bring. Your benefits extend beyond pay and may include retirement plans, financial education, etc.

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Physical and mental health

We empower you to prioritize your wellbeing through paid time off, flexible working where possible, healthcare plans, counselling, our Mental Health Allyship program and more. 

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Your career, your way

With 350,000+ roles at Cognizant, you’ll have opportunities explore new technologies, industries and locations—and build the skills you need to grow your career.

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Real-world impact

Think about the biggest brands you rely on. Chances are, they rely on us to help strengthen their business. Here, you’ll turn bold ideas into solutions that improve lives everywhere.

Your path to Cognizant

Here’s a peek at our hiring process. Keep in mind that not every candidate advances through each step and the process may vary by role and location. Learn more in our candidate FAQs.

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Step 1: Apply to the right opportunity

Find an open role that matches your skills and career goals and show us why you’re the person for the job. Don’t see the right opportunity? Consider joining our Talent Community.

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Step 2: Connect with your recruiter

If one of our recruiters sees a fit, they’ll set up a short intro call to learn more about you and how your experiences and skills match the role.

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Step 3: Show off your skills

If you and our team would like to continue the process, you’ll interview with our hiring team. Some roles may also require technical assessments and/or client interviews.

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Step 4: Decision time

Our team will then review each candidates’ potential to succeed in the role. This step may take some time because we want to find the right fit for both you and us—but you can count on us to keep you updated.

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Cognizant has one of the best learning ecosystems you can ask for. From sponsored certifications to training platforms to mentorship, we have all that we need to grow.
Debashish Mishra SAP MM Developer
2
Cognizant offers me more than a job; it offers a community. We support each other, collaborate across borders and celebrate wins together. If you’re looking for a culture that values flexibility, diversity and growth, this is the place to be.
Laura Reynaud Lead Counsel
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When I first joined, I was quiet and hesitant to share my thoughts. The leadership programs and the mentoring I’ve received have helped me find my voice and grow as a leader.
Sujatha Gopalakrishnan Portfolio Delivery Lead
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I’ve had the chance to work on impactful projects and shadow colleagues, all while getting involved in internal initiatives. The world is your oyster at Cognizant—you just need to take advantage of it!
Lucas Hoffman Consultant

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