About the role
As an IT Application Support Analyst for WMS/TMS, you will make an impact by ensuring the stability, continuity, and effective operation of logistics applications that support warehouse and transportation operations. You will be a valued member of the IT Support team and collaborate closely with operations, development, and infrastructure teams to resolve incidents and enhance system performance.
In this role, you will:
• Provide Level 1 and Level 2 support for key WMS and TMS applications used in logistics operations
• Analyze incidents, perform root-cause assessments, and execute timely resolutions to reduce operational downtime
• Manage tickets through tools such as ServiceNow, Jira, Aranda, or similar platforms
• Collaborate with cross-functional teams to validate new functionalities and participate in UAT cycles
• Monitor application performance, track recurring issues, and recommend continuous improvement opportunities
Work model
Based on this role’s business requirements, this is an onsite position located in Bogota, Colombia. You will be required to work at the Terminales Logísticos de Colombia site on the Bogotá–Tenjo route. We strive to provide flexibility wherever possible and support work-life balance through our wellbeing programs.
Working arrangements may change based on business and client needs, and we will always be clear about role expectations.
What you must have to be considered
• Technical degree, technologist, or bachelor’s degree in Systems Engineering, Software Engineering, IT, Industrial Engineering, Logistics, or related fields
• 2 to 4 years of experience in IT application support or functional/technical support roles
• Hands-on experience supporting WMS in production environments
• Functional or technical exposure to TMS platforms
• Experience working with incident and request management tools (ServiceNow, Jira, Aranda, or similar)
• Intermediate to advanced SQL skills for troubleshooting and data analysis
• Knowledge of ITIL-based incident, problem, and request management processes
These will help you stand out
• Additional ITIL or service management training
• Experience using monitoring and diagnostic tools
• Intermediate or advanced Microsoft Excel skills
• Experience using knowledge-management and documentation tools such as SharePoint or Confluence
• Intermediate to advanced English; Portuguese is desirable
We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting strengths to this role.
The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.
- Cognizant is a global community with more than 300,000 associates around the world.
- We don’t just dream of a better way – we make it happen.
- We take care of our people, clients, company, communities and climate by doing what’s right.
- We foster an innovative environment where you can build the career path that’s right for you.
About us:
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, building the bridge between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, realize tangible returns and keep global enterprises ahead in a fast-changing world. See how at www.cognizant.com or @cognizant.
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] for roles based in the Americas or [email protected] for roles based in India.
Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.