Job Summary
Serve as a senior client partner for strategic business services engagements owning long term relationships revenue growth and value delivery for global enterprise clients. Use deep experience in business services and strong understanding of sales and marketing domains to shape hybrid model programs orchestrate cross functional teams and drive measurable business outcomes for clients and the organization.
Responsibilities
- Lead complex client portfolios in business services by orchestrating hybrid delivery teams to consistently meet contractual commitments while enhancing client satisfaction and long term account health.
- Drive account growth by identifying qualifying and converting new opportunities within existing clients that align with their priorities in operational excellence digital enablement and customer engagement.
- Shape strategic roadmaps for clients by analyzing their business services landscape benchmarking performance and recommending pragmatic initiatives that deliver measurable improvements in efficiency quality and customer experience.
- Coordinate with internal service lines to design integrated solutions that combine process transformation technology enablement and analytics capabilities tailored to each client context.
- Negotiate statements of work pricing and commercial constructs that balance client value expectations with sustainable profitability and risk management for the organization.
- Monitor engagement performance through clearly defined financial operational and customer experience metrics and proactively implement corrective actions when outcomes deviate from targets.
- Guide day to day relationship management with client stakeholders at multiple levels to ensure transparent communication timely issue resolution and early visibility into changing needs or strategic shifts.
- Influence clients on the adoption of best practices in business services delivery by presenting thought leadership market insights and case studies that demonstrate tangible business benefits.
- Oversee hybrid working models by defining clear collaboration norms governance routines and communication channels that maintain high productivity and service quality across locations.
- Manage risk and compliance across accounts by ensuring that operational controls data protection practices and regulatory obligations are fully embedded into ways of working.
- Partner with sales and marketing teams to craft compelling account specific value propositions executive presentations and success stories that support new business pursuits and renewals.
- Provide coaching and direction to cross functional engagement teams so that priorities are clear accountability is understood and delivery practices are continuously improved through feedback.
- Align account strategies with the company purpose by emphasizing initiatives that improve customer outcomes optimize resource use and contribute to more inclusive and sustainable business services.
Qualifications
- Require extensive experience working in business services environments where complex client engagements operational processes and measurable service outcomes have been successfully managed over many years.
- Require proven background in client facing roles that involve direct accountability for revenue growth contract performance and long term relationship development in large enterprise contexts.
- Require strong ability to interpret business drivers translate them into service solutions and communicate value in clear terms that senior client stakeholders can act upon with confidence.
- Nice to have experience applying sales and marketing concepts such as segmentation pipeline visibility campaign performance and customer journey thinking to shape business services offerings.
- Nice to have exposure to digital tools and data driven decision making in business services enabling the design of solutions that leverage analytics and automation to improve outcomes.
- Nice to have experience operating in hybrid work environments where distributed teams deliver coordinated services while maintaining consistent quality standards for global clients.
The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.
- Cognizant is a global community with more than 300,000 associates around the world.
- We don’t just dream of a better way – we make it happen.
- We take care of our people, clients, company, communities and climate by doing what’s right.
- We foster an innovative environment where you can build the career path that’s right for you.
About us:
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, building the bridge between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, realize tangible returns and keep global enterprises ahead in a fast-changing world. See how at www.cognizant.com or @cognizant.
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] for roles based in the Americas or [email protected] for roles based in India.
Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.