Job Summary
Serve as a senior client partner for strategic business services engagements owning long term relationships revenue growth and value delivery for global enterprise clients. Use deep experience in business services and strong understanding of sales and marketing domains to shape hybrid model programs orchestrate cross functional teams and drive measurable business outcomes for clients and the organization.
Responsibilities
- Lead complex client portfolios in business services by orchestrating hybrid delivery teams to consistently meet contractual commitments while enhancing client satisfaction and long term account health.
- Drive account growth by identifying qualifying and converting new opportunities within existing clients that align with their priorities in operational excellence digital enablement and customer engagement.
- Shape strategic roadmaps for clients by analyzing their business services landscape benchmarking performance and recommending pragmatic initiatives that deliver measurable improvements in efficiency quality and customer experience.
- Coordinate with internal service lines to design integrated solutions that combine process transformation technology enablement and analytics capabilities tailored to each client context.
- Negotiate statements of work pricing and commercial constructs that balance client value expectations with sustainable profitability and risk management for the organization.
- Monitor engagement performance through clearly defined financial operational and customer experience metrics and proactively implement corrective actions when outcomes deviate from targets.
- Guide day to day relationship management with client stakeholders at multiple levels to ensure transparent communication timely issue resolution and early visibility into changing needs or strategic shifts.
- Influence clients on the adoption of best practices in business services delivery by presenting thought leadership market insights and case studies that demonstrate tangible business benefits.
- Oversee hybrid working models by defining clear collaboration norms governance routines and communication channels that maintain high productivity and service quality across locations.
- Manage risk and compliance across accounts by ensuring that operational controls data protection practices and regulatory obligations are fully embedded into ways of working.
- Partner with sales and marketing teams to craft compelling account specific value propositions executive presentations and success stories that support new business pursuits and renewals.
- Provide coaching and direction to cross functional engagement teams so that priorities are clear accountability is understood and delivery practices are continuously improved through feedback.
- Align account strategies with the company purpose by emphasizing initiatives that improve customer outcomes optimize resource use and contribute to more inclusive and sustainable business services.
Qualifications
- Require extensive experience working in business services environments where complex client engagements operational processes and measurable service outcomes have been successfully managed over many years.
- Require proven background in client facing roles that involve direct accountability for revenue growth contract performance and long term relationship development in large enterprise contexts.
- Require strong ability to interpret business drivers translate them into service solutions and communicate value in clear terms that senior client stakeholders can act upon with confidence.
- Nice to have experience applying sales and marketing concepts such as segmentation pipeline visibility campaign performance and customer journey thinking to shape business services offerings.
- Nice to have exposure to digital tools and data driven decision making in business services enabling the design of solutions that leverage analytics and automation to improve outcomes.
- Nice to have experience operating in hybrid work environments where distributed teams deliver coordinated services while maintaining consistent quality standards for global clients.
A comunidade Cognizant:
Somos uma equipe de alto calibre que aprecia e apoia uns aos outros. Nosso pessoal defende um local de trabalho enérgico, colaborativo e inclusivo, onde todos possam prosperar.
- A Cognizant é uma comunidade global com mais de 300,000 funcionários em todo o mundo.
- Não sonhamos apenas com um caminho melhor – nós fazemos acontecer.
- Cuidamos de nossas pessoas, clientes, empresa, comunidades e clima fazendo o que é certo.
- Promovemos um ambiente inovador onde você pode construir o plano de carreira certo para você.
Quem somos:
Cognizant (NASDAQ: CTSH) é uma construtora de IA e fornecedora de serviços de tecnologia, criando a ponte entre o investimento em IA e o valor para as empresas por meio do desenvolvimento de soluções de IA completas para nossos clientes. Nossa profunda experiência em setores, processos e engenharia nos permite incorporar o contexto único de cada organização em sistemas tecnológicos que potencializam a capacidade humana, geram retornos concretos e mantêm empresas globais à frente em um mundo em rápida transformação. Saiba mais em www.cognizant.com ou @cognizant.
A Cognizant é uma empregadora que investe em equidade. Sua candidatura não será pautada em raça, cor, gênero, sexualidade, credo, origem, deficiência, gravidez ou qualquer outra característica protegida pelas leis brasileiras.
Disclaimer:
As informações de compensação são precisas a partir da data desta publicação. A Cognizant se reserva o direito de modificar essas informações a qualquer momento, sujeito à lei aplicável.
Os candidatos podem ser obrigados a comparecer a entrevistas presenciais ou por videoconferência. Além disso, os candidatos podem ser obrigados a apresentar seu documento de identificação emitido pelo estado ou governo atual durante cada entrevista.
Embora nosso sistema permita a candidatura em todos os idiomas, o(s) idioma(s) e o(s) nível(is) de proficiência exigidos para o trabalho variam. No entanto, é necessário um nível básico de inglês para fins de comunicação em toda a empresa.
Se você tem uma deficiência que requer adaptações razoáveis para procurar uma vaga de emprego ou enviar uma candidatura, envie um e-mail para [email protected] com sua solicitação e informações de contato.