Job Summary
Serve as a senior client partner for strategic business services engagements owning long term relationships revenue growth and value delivery for global enterprise clients. Use deep experience in business services and strong understanding of sales and marketing domains to shape hybrid model programs orchestrate cross functional teams and drive measurable business outcomes for clients and the organization.
Responsibilities
- Lead complex client portfolios in business services by orchestrating hybrid delivery teams to consistently meet contractual commitments while enhancing client satisfaction and long term account health.
- Drive account growth by identifying qualifying and converting new opportunities within existing clients that align with their priorities in operational excellence digital enablement and customer engagement.
- Shape strategic roadmaps for clients by analyzing their business services landscape benchmarking performance and recommending pragmatic initiatives that deliver measurable improvements in efficiency quality and customer experience.
- Coordinate with internal service lines to design integrated solutions that combine process transformation technology enablement and analytics capabilities tailored to each client context.
- Negotiate statements of work pricing and commercial constructs that balance client value expectations with sustainable profitability and risk management for the organization.
- Monitor engagement performance through clearly defined financial operational and customer experience metrics and proactively implement corrective actions when outcomes deviate from targets.
- Guide day to day relationship management with client stakeholders at multiple levels to ensure transparent communication timely issue resolution and early visibility into changing needs or strategic shifts.
- Influence clients on the adoption of best practices in business services delivery by presenting thought leadership market insights and case studies that demonstrate tangible business benefits.
- Oversee hybrid working models by defining clear collaboration norms governance routines and communication channels that maintain high productivity and service quality across locations.
- Manage risk and compliance across accounts by ensuring that operational controls data protection practices and regulatory obligations are fully embedded into ways of working.
- Partner with sales and marketing teams to craft compelling account specific value propositions executive presentations and success stories that support new business pursuits and renewals.
- Provide coaching and direction to cross functional engagement teams so that priorities are clear accountability is understood and delivery practices are continuously improved through feedback.
- Align account strategies with the company purpose by emphasizing initiatives that improve customer outcomes optimize resource use and contribute to more inclusive and sustainable business services.
Qualifications
- Require extensive experience working in business services environments where complex client engagements operational processes and measurable service outcomes have been successfully managed over many years.
- Require proven background in client facing roles that involve direct accountability for revenue growth contract performance and long term relationship development in large enterprise contexts.
- Require strong ability to interpret business drivers translate them into service solutions and communicate value in clear terms that senior client stakeholders can act upon with confidence.
- Nice to have experience applying sales and marketing concepts such as segmentation pipeline visibility campaign performance and customer journey thinking to shape business services offerings.
- Nice to have exposure to digital tools and data driven decision making in business services enabling the design of solutions that leverage analytics and automation to improve outcomes.
- Nice to have experience operating in hybrid work environments where distributed teams deliver coordinated services while maintaining consistent quality standards for global clients.
La communauté Cognizant :
Nous sommes une équipe de professionnels dont les membres s'apprécient et se soutiennent mutuellement. Nos collaborateurs sont les garants d'un lieu de travail dynamique, collaboratif et inclusif où chacun peut s'épanouir.
- Cognizant est une communauté mondiale qui compte plus de 300 000+ collaborateurs dans le monde entier.
- Nous ne nous contentons pas de rêver de façons idéales, nous apportons des améliorations concrêtes
- Nous prenons soin de nos collaborateurs, de nos clients, de notre entreprise, de nos communautés et du climat, en faisant ce qui est juste.
- Nous favorisons un environnement innovant où vous pouvez construire le plan de carrière qui vous convient.
À propos de nous :
Cognizant (NASDAQ : CTSH) est un concepteur d’IA et un fournisseur de services technologiques. Avec notre gamme de solutions IA full-stack, nous accompagnons nos clients au carrefour de l’investissement dans l’IA et de la valeur ajoutée. Notre grande expertise sectorielle, des processus et de l’ingénierie nous permet de convertir le contexte propre à chaque entreprise en systèmes technologiques amplificateurs du potentiel humain, générateurs de résultats tangibles et garants de l’avantage des acteurs internationaux dans un monde en constante évolution. Découvrez notre méthode sur www.cognizant.com ou suivez @cognizant.
Cognizant est un employeur soucieux de l'égalité des chances entre candidats. Votre candidature sera étudiée indépendamment de votre race, couleur, sexe, religion, croyances, orientation sexuelle, identité de genre, origine, handicap, informations génétiques, grossesse, statut d'ancien militaire ou de toute autre critère jugé discriminant par les lois européennes ou françaises.
Vous êtes porteur d'un handicap, vous pouvez-nous contacter par courriel [email protected] si vous souhaitez préciser les aménagements nécessaires pour le poste ou les entretiens à venir.
Mentions légales :
Les informations relatives à la rémunération du poste à pourvoir dépendent de la date de publication de l’offre de poste. Cognizant se réserve le droit de modifier ces informations à tout moment, sous réserve des lois applicables.
Les candidats peuvent être invités à participer à des entretiens en face à face ou par vidéoconférence. En outre, les candidats peuvent être amenés à présenter une carte d'identité valide lors de chaque entretien.