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Platform Support Lead

00069603481

Role: Support Engineer

Location: London (2 to 3 days office in a week)

Employment: Fulltime

Role Summary:

The lead will act as the primary onshore contact for IDMC and TIBCO EBX support, coordinating platform operations, incident management, deployments, service transition, offshore delivery, and client communication.

Key Responsibilities:

  • Lead daily monitoring of IDMC and EBX platform health, Secure Agents, metadata scans, data-quality workflows, integrations, and scheduled jobs.
  • Own high-priority incident coordination, perform technical triage, drive restoration, manage escalations, and support root-cause analysis.
  • Coordinate Dev, UAT, and Production activities, including Secure Agent configuration, SSO/access issues, deployments, rollback planning, and post-deployment validation.
  • Provide functional and technical guidance across IDMC services—CDGC, IDQ, and CDI—as well as EBX and PowerCenter.
  • Oversee business glossary, data dictionary, metadata catalog, classification, ownership, and lineage maintenance.
  • Lead or coordinate metadata migration from EDC or other legacy platforms to IDMC, including reconciliation and acceptance validation.
  • Manage client-project onboarding, operational-readiness reviews, acceptance into service, go-live support, and hypercare.
  • Create, review, and maintain runbooks, SOPs, monitoring checklists, incident guides, deployment procedures, and knowledge articles.
  • Coordinate the offshore support team, assign work, track SLA adherence, review deliverables, remove blockers, and ensure complete shift handovers.
  • Act as the bridge among client stakeholders, delivery managers, architects, QA, governance teams, release teams, infrastructure teams, and offshore support.
  • Track incidents, problems, changes, risks, dependencies, and service improvements through Jira, Confluence, Azure DevOps, and applicable service-management tools.
  • Provide regular service-status reporting, communicate risks clearly, and drive preventive actions and platform-stability improvements.
  • Conduct KT sessions and ensure the support team can independently execute approved operational procedures.

Required Lead Capabilities:

  • Strong hands-on production-support experience with IDMC and/or TIBCO EBX; exposure to both is highly preferred.
  • Practical experience with Secure Agent monitoring/configuration, CDGC metadata scans and lineage, IDQ workflows, CDI executions, SQL, SSO, and multi-environment deployments.
  • Experience managing business-critical incidents, change/release coordination, service transition, go-live, and hypercare.
  • Ability to troubleshoot across application, data, integration, access, configuration, connectivity, and infrastructure layers.
  • Strong client-facing communication, stakeholder coordination, task ownership, documentation, and team-guidance skills.
  • Working knowledge of Agile delivery, Jira, Confluence, Azure DevOps, ITIL processes, SLAs, and operational reporting.

Skills & Tools ::
• IDMC (CDGC, IDQ, CDI), EBX, PowerCenter
• SQL, Secure Agent configuration, SSO, Azure DevOps
• Metadata management, data governance, data quality
• Agile delivery, Jira, Confluence

About Cognizant: 
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.

Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] for roles based in the Americas or [email protected] for roles based in India.

Benefits that help you thrive and grow

Our benefits program is built with you in mind—so you can enjoy a fulfilling, balanced and healthy life.

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Financial wellbeing

We regularly review market data to ensure compensation reflects the value you bring. Your benefits extend beyond pay and may include retirement plans, financial education, etc.

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Physical and mental health

We empower you to prioritize your wellbeing through paid time off, flexible working where possible, healthcare plans, counselling, our Mental Health Allyship program and more. 

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Your career, your way

With 350,000+ roles at Cognizant, you’ll have opportunities explore new technologies, industries and locations—and build the skills you need to grow your career.

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Real-world impact

Think about the biggest brands you rely on. Chances are, they rely on us to help strengthen their business. Here, you’ll turn bold ideas into solutions that improve lives everywhere.

Your path to Cognizant

Here’s what you can expect from our hiring process. Please keep in mind that it may vary by role and location. Explore our FAQs to learn more.

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Step 1: Apply to the right opportunity

Find an open role that matches your skills and career goals and show us why you’re the person for the job. Don’t see the right opportunity? Consider joining our Talent Community.

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Step 2: Connect with your recruiter

If one of our recruiters sees a fit, they’ll set up a short intro call to learn more about you and how your experiences and skills match the role.

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Step 3: Show off your skills

If you and our team would like to continue the process, you’ll interview with our hiring team. Some roles may also require technical assessments and/or client interviews.

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Step 4: Decision time

Our team will then review each candidates’ potential to succeed in the role. This step may take some time because we want to find the right fit for both you and us—but you can count on us to keep you updated.

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