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Field Service Engineer

00070274022

Role Overview

Join a dynamic IT support team responsible for delivering exceptional end-user technology services within a global enterprise environment. As a Deskside Support Engineer, you will serve as the face of IT, ensuring seamless technology experiences for business users while supporting mission-critical systems, modern workplace technologies, and digital transformation initiatives.

This role offers the opportunity to work with multinational teams, support enterprise-grade technologies, and gain exposure to a fast-paced environment where service excellence and customer satisfaction are key drivers of success.

Work Location & Work Style

Work Style: Client Office (100% Onsite)

Work Location:
Marunouchi Trust Tower Main

Closest Station: Tokyo Station (walking distance)

Roles & Responsibilities

  • Provide premium on-site technical support to end users across Windows and Mac environments.
  • Deliver high-quality deskside support services and ensure timely resolution of technology issues.
  • Install, configure, maintain, and troubleshoot desktops, laptops, mobile devices, and peripherals.
  • Support VDI, Citrix, and remote access environments, ensuring secure and reliable access to business applications.
  • Take ownership of incidents and service requests from initiation through successful resolution.
  • Perform hardware replacement, upgrades, imaging, software installations, and system configuration activities.
  • Support Microsoft 365 applications, Microsoft Teams, Outlook, OneDrive, and collaboration platforms.
  • Troubleshoot operating system, application, hardware, network, and connectivity-related issues.
  • Assist with onboarding and offboarding activities, including laptop setup, account provisioning, and asset allocation.
  • Manage incidents, requests, and changes using ITSM platforms such as ServiceNow.
  • Ensure accurate ticket documentation, categorization, and SLA compliance.
  • Support conference room technologies, meeting room devices, printers, scanners, and audio-visual equipment.
  • Collaborate with global IT infrastructure, network, security, and application support teams to resolve complex issues.
  • Provide executive and VIP support while maintaining the highest standards of professionalism and customer service.
  • Contribute to continuous improvement initiatives by identifying opportunities for process optimization and automation.
  • Maintain IT asset inventory and ensure compliance with corporate IT policies and security standards.
  • Participate in knowledge management activities and create support documentation to improve service efficiency.

Skills & Experience

Experience Required: 2 to 5 Years

Must-Have Skills

  • 2+ years of hands-on experience providing desktop support in enterprise environments.
  • Strong experience supporting Windows 10/11 and Mac OS operating systems.
  • Experience troubleshooting hardware, software, printer, and network connectivity issues.
  • Practical knowledge of Microsoft 365, Outlook, Teams, OneDrive, and Office applications.
  • Experience supporting Active Directory user administration and account management.
  • Hands-on experience with ITSM tools such as ServiceNow, Remedy, or similar ticketing platforms.
  • Knowledge of laptop imaging, software deployment, and device lifecycle management.
  • Experience supporting remote users and hybrid workplace environments.
  • Basic understanding of networking concepts including TCP/IP, DNS, DHCP, VPN, and Wi-Fi troubleshooting.
  • Strong customer service mindset with excellent communication and problem-solving skills.
  • Ability to prioritize multiple tasks effectively within SLA-driven environments.

Preferred Skills

  • Experience supporting Citrix, VDI, or virtual desktop environments.
  • Knowledge of Intune, SCCM, JAMF, or modern endpoint management solutions.
  • Experience working in financial services, banking, investment, or regulated industries.
  • Experience supporting executive stakeholders and VIP users.
  • Familiarity with ITIL service management processes.
  • Exposure to cybersecurity best practices and endpoint security solutions.
  • Experience supporting multi-national and multi-cultural work environments.

Why Join Us?

  • Work with a leading global technology and professional services organization.
  • Gain exposure to international teams and enterprise-scale IT environments.
  • Opportunity to support cutting-edge workplace technologies and digital workplace solutions.
  • Learn from experienced global IT professionals and expand your technical capabilities.
  • Build a long-term career through structured learning, certifications, and career mobility opportunities.
  • Opportunity to contribute to high-visibility business operations while making a direct impact on end-user experience.

About Cognizant: 
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.

Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] for roles based in the Americas or [email protected] for roles based in India.

Benefits that help you thrive and grow

Our benefits program is built with you in mind—so you can enjoy a fulfilling, balanced and healthy life.

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Financial wellbeing

We regularly review market data to ensure compensation reflects the value you bring. Your benefits extend beyond pay and may include retirement plans, financial education, etc.

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Physical and mental health

We empower you to prioritize your wellbeing through paid time off, flexible working where possible, healthcare plans, counselling, our Mental Health Allyship program and more. 

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Your career, your way

With 350,000+ roles at Cognizant, you’ll have opportunities explore new technologies, industries and locations—and build the skills you need to grow your career.

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Real-world impact

Think about the biggest brands you rely on. Chances are, they rely on us to help strengthen their business. Here, you’ll turn bold ideas into solutions that improve lives everywhere.

Your path to Cognizant

Here’s what you can expect from our hiring process. Please keep in mind that it may vary by role and location. Explore our FAQs to learn more.

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Step 1: Apply to the right opportunity

Find an open role that matches your skills and career goals and show us why you’re the person for the job. Don’t see the right opportunity? Consider joining our Talent Community.

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Step 2: Connect with your recruiter

If one of our recruiters sees a fit, they’ll set up a short intro call to learn more about you and how your experiences and skills match the role.

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Step 3: Show off your skills

If you and our team would like to continue the process, you’ll interview with our hiring team. Some roles may also require technical assessments and/or client interviews.

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Step 4: Decision time

Our team will then review each candidates’ potential to succeed in the role. This step may take some time because we want to find the right fit for both you and us—but you can count on us to keep you updated.

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Cognizant has one of the best learning ecosystems you can ask for. From sponsored certifications to training platforms to mentorship, we have all that we need to grow.
Debashish Mishra SAP MM Developer
2
Cognizant offers me more than a job; it offers a community. We support each other, collaborate across borders and celebrate wins together. If you’re looking for a culture that values flexibility, diversity and growth, this is the place to be.
Laura Reynaud Lead Counsel
3
When I first joined, I was quiet and hesitant to share my thoughts. The leadership programs and the mentoring I’ve received have helped me find my voice and grow as a leader.
Sujatha Gopalakrishnan Portfolio Delivery Lead
4
I’ve had the chance to work on impactful projects and shadow colleagues, all while getting involved in internal initiatives. The world is your oyster at Cognizant—you just need to take advantage of it!
Lucas Hoffman Consultant

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