Field Service Engineer

Role Overview

Join a dynamic IT support team responsible for delivering exceptional end-user technology services within a global enterprise environment. As a Deskside Support Engineer, you will serve as the face of IT, ensuring seamless technology experiences for business users while supporting mission-critical systems, modern workplace technologies, and digital transformation initiatives.

This role offers the opportunity to work with multinational teams, support enterprise-grade technologies, and gain exposure to a fast-paced environment where service excellence and customer satisfaction are key drivers of success.

Work Location & Work Style

Work Style: Client Office (100% Onsite)

Work Location:
Marunouchi Trust Tower Main

Closest Station: Tokyo Station (walking distance)

Roles & Responsibilities

• Provide premium on-site technical support to end users across Windows and Mac environments.
• Deliver high-quality deskside support services and ensure timely resolution of technology issues.
• Install, configure, maintain, and troubleshoot desktops, laptops, mobile devices, and peripherals.
• Support VDI, Citrix, and remote access environments, ensuring secure and reliable access to business applications.
• Take ownership of incidents and service requests from initiation through successful resolution.
• Perform hardware replacement, upgrades, imaging, software installations, and system configuration activities.
• Support Microsoft 365 applications, Microsoft Teams, Outlook, OneDrive, and collaboration platforms.
• Troubleshoot operating system, application, hardware, network, and connectivity-related issues.
• Assist with onboarding and offboarding activities, including laptop setup, account provisioning, and asset allocation.
• Manage incidents, requests, and changes using ITSM platforms such as ServiceNow.
• Ensure accurate ticket documentation, categorization, and SLA compliance.
• Support conference room technologies, meeting room devices, printers, scanners, and audio-visual equipment.
• Collaborate with global IT infrastructure, network, security, and application support teams to resolve complex issues.
• Provide executive and VIP support while maintaining the highest standards of professionalism and customer service.
• Contribute to continuous improvement initiatives by identifying opportunities for process optimization and automation.
• Maintain IT asset inventory and ensure compliance with corporate IT policies and security standards.
• Participate in knowledge management activities and create support documentation to improve service efficiency.

Skills & Experience

Experience Required: 2 to 5 Years

Must-Have Skills

• 2+ years of hands-on experience providing desktop support in enterprise environments.
• Strong experience supporting Windows 10/11 and Mac OS operating systems.
• Experience troubleshooting hardware, software, printer, and network connectivity issues.
• Practical knowledge of Microsoft 365, Outlook, Teams, OneDrive, and Office applications.
• Experience supporting Active Directory user administration and account management.
• Hands-on experience with ITSM tools such as ServiceNow, Remedy, or similar ticketing platforms.
• Knowledge of laptop imaging, software deployment, and device lifecycle management.
• Experience supporting remote users and hybrid workplace environments.
• Basic understanding of networking concepts including TCP/IP, DNS, DHCP, VPN, and Wi-Fi troubleshooting.
• Strong customer service mindset with excellent communication and problem-solving skills.
• Ability to prioritize multiple tasks effectively within SLA-driven environments.

Preferred Skills

• Experience supporting Citrix, VDI, or virtual desktop environments.
• Knowledge of Intune, SCCM, JAMF, or modern endpoint management solutions.
• Experience working in financial services, banking, investment, or regulated industries.
• Experience supporting executive stakeholders and VIP users.
• Familiarity with ITIL service management processes.
• Exposure to cybersecurity best practices and endpoint security solutions.
• Experience supporting multi-national and multi-cultural work environments.

Why Join Us?

• Work with a leading global technology and professional services organization.
• Gain exposure to international teams and enterprise-scale IT environments.
• Opportunity to support cutting-edge workplace technologies and digital workplace solutions.
• Learn from experienced global IT professionals and expand your technical capabilities.
• Build a long-term career through structured learning, certifications, and career mobility opportunities.
• Opportunity to contribute to high-visibility business operations while making a direct impact on end-user experience.

Über Cognizant  
Cognizant (NASDAQ: CTSH) i ist ein Technologiedienstleister und Entwickler von KI-Lösungen. Wir schlagen die Brücke zwischen KI-Investitionen und echtem unternehmerischem Mehrwert, indem wir ganzheitliche Full-Stack-KI-Lösungen für unsere Kunden entwickeln. Mit unserer fundierten Branchen-, Prozess- und Engineering-Expertise integrieren wir die spezifischen Anforderungen von Unternehmen passgenau in Technologiesysteme. So entfalten wir das menschliche Potenzial, erzielen greifbare Ergebnisse und sichern globalen Unternehmen in einer sich rasant wandelnden Welt den entscheidenden Vorsprung. Erfahren Sie mehr unter cognizant.ai oder @cognizant.

Zusätzliche Informationen zur Beschäftigung
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