Field Service Engineer

Role Overview

Join a dynamic IT support team responsible for delivering exceptional end-user technology services within a global enterprise environment. As a Deskside Support Engineer, you will serve as the face of IT, ensuring seamless technology experiences for business users while supporting mission-critical systems, modern workplace technologies, and digital transformation initiatives.

This role offers the opportunity to work with multinational teams, support enterprise-grade technologies, and gain exposure to a fast-paced environment where service excellence and customer satisfaction are key drivers of success.

Work Location & Work Style

Work Style: Client Office (100% Onsite)

Work Location:
Marunouchi Trust Tower Main

Closest Station: Tokyo Station (walking distance)

Roles & Responsibilities

• Provide premium on-site technical support to end users across Windows and Mac environments.
• Deliver high-quality deskside support services and ensure timely resolution of technology issues.
• Install, configure, maintain, and troubleshoot desktops, laptops, mobile devices, and peripherals.
• Support VDI, Citrix, and remote access environments, ensuring secure and reliable access to business applications.
• Take ownership of incidents and service requests from initiation through successful resolution.
• Perform hardware replacement, upgrades, imaging, software installations, and system configuration activities.
• Support Microsoft 365 applications, Microsoft Teams, Outlook, OneDrive, and collaboration platforms.
• Troubleshoot operating system, application, hardware, network, and connectivity-related issues.
• Assist with onboarding and offboarding activities, including laptop setup, account provisioning, and asset allocation.
• Manage incidents, requests, and changes using ITSM platforms such as ServiceNow.
• Ensure accurate ticket documentation, categorization, and SLA compliance.
• Support conference room technologies, meeting room devices, printers, scanners, and audio-visual equipment.
• Collaborate with global IT infrastructure, network, security, and application support teams to resolve complex issues.
• Provide executive and VIP support while maintaining the highest standards of professionalism and customer service.
• Contribute to continuous improvement initiatives by identifying opportunities for process optimization and automation.
• Maintain IT asset inventory and ensure compliance with corporate IT policies and security standards.
• Participate in knowledge management activities and create support documentation to improve service efficiency.

Skills & Experience

Experience Required: 2 to 5 Years

Must-Have Skills

• 2+ years of hands-on experience providing desktop support in enterprise environments.
• Strong experience supporting Windows 10/11 and Mac OS operating systems.
• Experience troubleshooting hardware, software, printer, and network connectivity issues.
• Practical knowledge of Microsoft 365, Outlook, Teams, OneDrive, and Office applications.
• Experience supporting Active Directory user administration and account management.
• Hands-on experience with ITSM tools such as ServiceNow, Remedy, or similar ticketing platforms.
• Knowledge of laptop imaging, software deployment, and device lifecycle management.
• Experience supporting remote users and hybrid workplace environments.
• Basic understanding of networking concepts including TCP/IP, DNS, DHCP, VPN, and Wi-Fi troubleshooting.
• Strong customer service mindset with excellent communication and problem-solving skills.
• Ability to prioritize multiple tasks effectively within SLA-driven environments.

Preferred Skills

• Experience supporting Citrix, VDI, or virtual desktop environments.
• Knowledge of Intune, SCCM, JAMF, or modern endpoint management solutions.
• Experience working in financial services, banking, investment, or regulated industries.
• Experience supporting executive stakeholders and VIP users.
• Familiarity with ITIL service management processes.
• Exposure to cybersecurity best practices and endpoint security solutions.
• Experience supporting multi-national and multi-cultural work environments.

Why Join Us?

• Work with a leading global technology and professional services organization.
• Gain exposure to international teams and enterprise-scale IT environments.
• Opportunity to support cutting-edge workplace technologies and digital workplace solutions.
• Learn from experienced global IT professionals and expand your technical capabilities.
• Build a long-term career through structured learning, certifications, and career mobility opportunities.
• Opportunity to contribute to high-visibility business operations while making a direct impact on end-user experience.

Sobre a Cognizant
Cognizant (NASDAQ: CTSH) é uma construtora de IA e fornecedora de serviços de tecnologia, criando a ponte entre o investimento em IA e o valor para as empresas por meio do desenvolvimento de soluções de IA completas para nossos clientes. Nossa profunda experiência em setores, processos e engenharia nos permite incorporar o contexto único de cada organização em sistemas tecnológicos que potencializam a capacidade humana, geram resultados tangíveis e mantêm empresas globais à frente em um mundo em rápida transformação. Saiba mais em cognizant.ai ou @cognizant.

A Cognizant é uma empregadora que investe em equidade. Sua candidatura não será pautada em raça, cor, gênero, sexualidade, credo, origem, deficiência, gravidez ou qualquer outra característica protegida pelas leis brasileiras.

Informações adicionais de emprego 
Os candidatos podem ser obrigados a comparecer a entrevistas presenciais ou por videoconferência. Além disso, os candidatos podem ser obrigados a apresentar seu documento de identificação emitido pelo estado ou governo atual durante cada entrevista. 

Embora nosso sistema permita a candidatura em todos os idiomas, o(s) idioma(s) e o(s) nível(is) de proficiência exigidos para o trabalho variam. No entanto, é necessário um nível básico de inglês para fins de comunicação em toda a empresa. 

A Cognizant é uma empregadora que investe em equidade. Sua candidatura não será pautada em raça, cor, gênero, sexualidade, credo, origem, deficiência, gravidez ou qualquer outra característica protegida pelas leis brasileiras.

Se você tem uma deficiência que requer adaptações razoáveis para procurar uma vaga de emprego ou enviar uma candidatura, envie um e-mail para [email protected] com sua solicitação e informações de contato.