Role Overview
We are seeking an experienced Platform Operations Engineer to support mission-critical infrastructure platforms within a large-scale public sector environment. The successful candidate will be responsible for ensuring platform stability, operational excellence, infrastructure governance, and supporting ongoing modernization initiatives across on-premises and hybrid cloud environments.
This role requires a strong combination of infrastructure operations, incident management, vendor coordination, technical governance, and project delivery experience. Prior experience working in a Singapore Government or Public Sector environment is mandatory.
Key Responsibilities
Infrastructure & Platform Operations
- Oversee day-to-day operational support and maintenance of critical infrastructure platforms across on-premises and hybrid environments.
- Provide technical oversight for compute, virtualization, operating systems, storage, backup, disaster recovery (DR), and high-availability (HA) platforms.
- Lead investigation and resolution of complex incidents, including root cause analysis and recovery planning.
- Monitor platform health, performance, availability, and operational readiness.
Vendor & Service Management
- Coordinate with vendors and support teams to ensure operational tasks, incidents, service requests, and deliverables are completed within agreed timelines.
- Manage escalations and drive issue resolution across multiple stakeholders.
- Review service requests, technical implementations, and operational procedures to ensure quality and supportability.
Technical & Security Governance
- Support infrastructure governance activities, including change reviews, risk assessments, compliance alignment, and operational readiness reviews.
- Ensure infrastructure operations comply with organizational security and architectural standards.
- Review implementation and rollback plans for infrastructure changes.
Infrastructure Refresh & Modernization
- Support infrastructure transformation and technology refresh initiatives while maintaining stable day-to-day operations.
- Coordinate infrastructure upgrades, migrations, and modernization activities across internal teams and vendors.
- Track project risks, dependencies, action items, and milestones to ensure successful delivery.
Stakeholder Management
- Collaborate with application, network, cloud, and security teams to resolve platform-related issues.
- Maintain operational documentation, runbooks, SOPs, and governance artefacts.
- Provide regular status updates to project teams, management, and stakeholders.
Mandatory Requirements
- Minimum 5 years of experience in Infrastructure Operations, Platform Operations, or Systems Engineering.
- Minimum 2 years of experience working in Singapore Government, Statutory Board, Public Sector, or Government-linked environments.
- Experience supporting production or mission-critical environments.
- Strong understanding of infrastructure operations, including:
- Virtualization
- Operating Systems
- Storage
- Backup & Recovery
- Networking
- High Availability & Disaster Recovery
- Experience managing vendors and outsourced support teams.
- Hands-on experience troubleshooting and resolving complex infrastructure issues.
- Experience supporting technical governance, change management, or approval processes.
- Experience coordinating technical projects, tracking risks, issues, and dependencies.
- Strong communication and stakeholder management skills.
Technical Skills
Required
- VMware, Hyper-V, Nutanix, or similar virtualization platforms
- Red Hat Linux and/or Windows Server administration
- Enterprise storage and backup solutions
- Monitoring, logging, observability, and alerting platforms
- Networking fundamentals:
- TCP/IP
- DNS
- Routing
- Firewalls
- Load Balancers
- Network Segmentation
- Hybrid cloud environments (Azure and/or AWS)
Preferred
- Infrastructure automation tools:
- Ansible
- Terraform
- Puppet
- Chef
- Scripting:
- PowerShell
- Python
- Bash
- Container technologies:
- Docker
- Kubernetes
- Infrastructure as Code (IaC)
Qualifications
- Degree in Computer Science, Information Technology, Engineering, or a related discipline.
Preferred Certifications
- VMware Certified Professional (VCP)
- Red Hat Certified Engineer (RHCE)
- Microsoft Windows Server Certifications
- ITIL v4 Foundation
- AWS Associate Certification
- Microsoft Azure Associate Certification
Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
Applicants for US based positions must be currently authorized to work for any employer in the United States. The company is unable to provide employment-based immigration sponsorship for US based positions.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] for roles based in the Americas or [email protected] for roles based in India.
About Cognizant:
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.
