Role Overview
We are seeking an experienced Platform Operations Engineer to support mission-critical infrastructure platforms within a large-scale public sector environment. The successful candidate will be responsible for ensuring platform stability, operational excellence, infrastructure governance, and supporting ongoing modernization initiatives across on-premises and hybrid cloud environments.
This role requires a strong combination of infrastructure operations, incident management, vendor coordination, technical governance, and project delivery experience. Prior experience working in a Singapore Government or Public Sector environment is mandatory.
Key Responsibilities
Infrastructure & Platform Operations
- Oversee day-to-day operational support and maintenance of critical infrastructure platforms across on-premises and hybrid environments.
- Provide technical oversight for compute, virtualization, operating systems, storage, backup, disaster recovery (DR), and high-availability (HA) platforms.
- Lead investigation and resolution of complex incidents, including root cause analysis and recovery planning.
- Monitor platform health, performance, availability, and operational readiness.
Vendor & Service Management
- Coordinate with vendors and support teams to ensure operational tasks, incidents, service requests, and deliverables are completed within agreed timelines.
- Manage escalations and drive issue resolution across multiple stakeholders.
- Review service requests, technical implementations, and operational procedures to ensure quality and supportability.
Technical & Security Governance
- Support infrastructure governance activities, including change reviews, risk assessments, compliance alignment, and operational readiness reviews.
- Ensure infrastructure operations comply with organizational security and architectural standards.
- Review implementation and rollback plans for infrastructure changes.
Infrastructure Refresh & Modernization
- Support infrastructure transformation and technology refresh initiatives while maintaining stable day-to-day operations.
- Coordinate infrastructure upgrades, migrations, and modernization activities across internal teams and vendors.
- Track project risks, dependencies, action items, and milestones to ensure successful delivery.
Stakeholder Management
- Collaborate with application, network, cloud, and security teams to resolve platform-related issues.
- Maintain operational documentation, runbooks, SOPs, and governance artefacts.
- Provide regular status updates to project teams, management, and stakeholders.
Mandatory Requirements
- Minimum 5 years of experience in Infrastructure Operations, Platform Operations, or Systems Engineering.
- Minimum 2 years of experience working in Singapore Government, Statutory Board, Public Sector, or Government-linked environments.
- Experience supporting production or mission-critical environments.
- Strong understanding of infrastructure operations, including:
- Virtualization
- Operating Systems
- Storage
- Backup & Recovery
- Networking
- High Availability & Disaster Recovery
- Experience managing vendors and outsourced support teams.
- Hands-on experience troubleshooting and resolving complex infrastructure issues.
- Experience supporting technical governance, change management, or approval processes.
- Experience coordinating technical projects, tracking risks, issues, and dependencies.
- Strong communication and stakeholder management skills.
Technical Skills
Required
- VMware, Hyper-V, Nutanix, or similar virtualization platforms
- Red Hat Linux and/or Windows Server administration
- Enterprise storage and backup solutions
- Monitoring, logging, observability, and alerting platforms
- Networking fundamentals:
- TCP/IP
- DNS
- Routing
- Firewalls
- Load Balancers
- Network Segmentation
- Hybrid cloud environments (Azure and/or AWS)
Preferred
- Infrastructure automation tools:
- Ansible
- Terraform
- Puppet
- Chef
- Scripting:
- PowerShell
- Python
- Bash
- Container technologies:
- Docker
- Kubernetes
- Infrastructure as Code (IaC)
Qualifications
- Degree in Computer Science, Information Technology, Engineering, or a related discipline.
Preferred Certifications
- VMware Certified Professional (VCP)
- Red Hat Certified Engineer (RHCE)
- Microsoft Windows Server Certifications
- ITIL v4 Foundation
- AWS Associate Certification
- Microsoft Azure Associate Certification
À propos de Cognizant
Cognizant (NASDAQ : CTSH) est un AI Builder et une entreprise de services numériques (ESN) élaborant des solutions complètes d’IA maximisant les investissements pour des résultats concrets. Sa profonde expertise des métiers, des processus et des technologies lui permet d’intégrer dans les systèmes technologiques le contexte unique de chaque organisation de l’ingénierie à la production à l’échelle. Son objectif : améliorer l’efficacité des équipes, créer de la valeur et permettre aux grandes entreprises de rester performantes dans un monde qui évolue rapidement. Pour en savoir plus : cognizant.ai ou @cognizant.
Renseignments suppplémentaires sur l'emploi
Les informations relatives à la rémunération du poste à pourvoir dépendent de la date de publication de l’offre de poste. Cognizant se réserve le droit de modifier ces informations à tout moment, sous réserve des lois applicables.
Cognizant est un employeur soucieux de l'égalité des chances entre candidats. Votre candidature sera étudiée indépendamment de votre race, couleur, sexe, religion, croyances, orientation sexuelle, identité de genre, origine, handicap, informations génétiques, grossesse, statut d'ancien militaire ou de toute autre critère jugé discriminant par les lois européennes ou françaises.
Vous êtes porteur d'un handicap, vous pouvez-nous contacter par courriel [email protected] si vous souhaitez préciser les aménagements nécessaires pour le poste ou les entretiens à venir.
Les candidats peuvent être invités à participer à des entretiens en face à face ou par vidéoconférence. En outre, les candidats peuvent être amenés à présenter une carte d'identité valide lors de chaque entretien.
