Role Overview
We are seeking an experienced Platform Operations Engineer to support mission-critical infrastructure platforms within a large-scale public sector environment. The successful candidate will be responsible for ensuring platform stability, operational excellence, infrastructure governance, and supporting ongoing modernization initiatives across on-premises and hybrid cloud environments.
This role requires a strong combination of infrastructure operations, incident management, vendor coordination, technical governance, and project delivery experience. Prior experience working in a Singapore Government or Public Sector environment is mandatory.
Key Responsibilities
Infrastructure & Platform Operations
- Oversee day-to-day operational support and maintenance of critical infrastructure platforms across on-premises and hybrid environments.
- Provide technical oversight for compute, virtualization, operating systems, storage, backup, disaster recovery (DR), and high-availability (HA) platforms.
- Lead investigation and resolution of complex incidents, including root cause analysis and recovery planning.
- Monitor platform health, performance, availability, and operational readiness.
Vendor & Service Management
- Coordinate with vendors and support teams to ensure operational tasks, incidents, service requests, and deliverables are completed within agreed timelines.
- Manage escalations and drive issue resolution across multiple stakeholders.
- Review service requests, technical implementations, and operational procedures to ensure quality and supportability.
Technical & Security Governance
- Support infrastructure governance activities, including change reviews, risk assessments, compliance alignment, and operational readiness reviews.
- Ensure infrastructure operations comply with organizational security and architectural standards.
- Review implementation and rollback plans for infrastructure changes.
Infrastructure Refresh & Modernization
- Support infrastructure transformation and technology refresh initiatives while maintaining stable day-to-day operations.
- Coordinate infrastructure upgrades, migrations, and modernization activities across internal teams and vendors.
- Track project risks, dependencies, action items, and milestones to ensure successful delivery.
Stakeholder Management
- Collaborate with application, network, cloud, and security teams to resolve platform-related issues.
- Maintain operational documentation, runbooks, SOPs, and governance artefacts.
- Provide regular status updates to project teams, management, and stakeholders.
Mandatory Requirements
- Minimum 5 years of experience in Infrastructure Operations, Platform Operations, or Systems Engineering.
- Minimum 2 years of experience working in Singapore Government, Statutory Board, Public Sector, or Government-linked environments.
- Experience supporting production or mission-critical environments.
- Strong understanding of infrastructure operations, including:
- Virtualization
- Operating Systems
- Storage
- Backup & Recovery
- Networking
- High Availability & Disaster Recovery
- Experience managing vendors and outsourced support teams.
- Hands-on experience troubleshooting and resolving complex infrastructure issues.
- Experience supporting technical governance, change management, or approval processes.
- Experience coordinating technical projects, tracking risks, issues, and dependencies.
- Strong communication and stakeholder management skills.
Technical Skills
Required
- VMware, Hyper-V, Nutanix, or similar virtualization platforms
- Red Hat Linux and/or Windows Server administration
- Enterprise storage and backup solutions
- Monitoring, logging, observability, and alerting platforms
- Networking fundamentals:
- TCP/IP
- DNS
- Routing
- Firewalls
- Load Balancers
- Network Segmentation
- Hybrid cloud environments (Azure and/or AWS)
Preferred
- Infrastructure automation tools:
- Ansible
- Terraform
- Puppet
- Chef
- Scripting:
- PowerShell
- Python
- Bash
- Container technologies:
- Docker
- Kubernetes
- Infrastructure as Code (IaC)
Qualifications
- Degree in Computer Science, Information Technology, Engineering, or a related discipline.
Preferred Certifications
- VMware Certified Professional (VCP)
- Red Hat Certified Engineer (RHCE)
- Microsoft Windows Server Certifications
- ITIL v4 Foundation
- AWS Associate Certification
- Microsoft Azure Associate Certification
À savoir avant de postuler
- Autorisation de travail: Cognizant ne prendra en considération que les candidats à ce poste qui sont légalement autorisés à travailler au Canada sans avoir besoin d'un parrainage de l'employeur, aujourd'hui ou à l'avenir.
- Mesures d’adaptation: Si vous avez un handicap qui nécessite des mesures d’adaptation raisonnable pour effectuer une recherche d’emploi ou poser une candidature, veuillez envoyer un courriel à [email protected] avec votre demande et vos coordonnées.
- L’IA dans notre processus de recrutement: Nous utilisons des outils d'intelligence artificielle (IA) pour trier et évaluer les candidatures efficacement. Notre équipe examine ensuite les candidatures et décide qui passe à l’étape suivante.
- Poste à pourvoir: Sauf indication contraire, ce poste est actuellement vacant et nous cherchons à le pourvoir.
- Exigences linguistiques: Nous demandons à tous les candidats de posséder une connaissance de base de l’anglais afin de faciliter les communications internes. Pour les postes au Québec, la capacité à communiquer efficacement en anglais est requise car vous fournirez des services à et collaborerez avec des parties prenantes anglophones situées hors de la province.
- Inclusion: Cognizant est un employeur souscrivant au principe de l’égalité d’accès à l’emploi. Votre candidature et votre dossier ne seront pas examinés en fonction de la race, de la couleur, du sexe, de la religion, des croyances, de l'orientation sexuelle, de l'identité de genre, de l'origine nationale, du handicap, des renseignements génétiques, de la grossesse, du statut d'ancien combattant ou de toute autre caractéristique protégée par les lois fédérales, provinciales ou locales.
À propos de Cognizant
Cognizant (NASDAQ: CTSH) est un AI Builder et une entreprise de services numériques (ESN) élaborant des solutions complètes d’IA maximisant les investissements pour des résultats concrets. Sa profonde expertise des métiers, des processus et des technologies lui permet d’intégrer dans les systèmes technologiques le contexte unique de chaque organisation de l’ingénierie à la production à l’échelle. Son objectif: améliorer l’efficacité des équipes, créer de la valeur et permettre aux grandes entreprises de rester performantes dans un monde qui évolue rapidement. Pour en savoir plus: cognizant.ai ou @cognizant.
