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Platform Operations Engineer

00070355321


Role Overview

We are seeking an experienced Platform Operations Engineer to support mission-critical infrastructure platforms within a large-scale public sector environment. The successful candidate will be responsible for ensuring platform stability, operational excellence, infrastructure governance, and supporting ongoing modernization initiatives across on-premises and hybrid cloud environments.

This role requires a strong combination of infrastructure operations, incident management, vendor coordination, technical governance, and project delivery experience. Prior experience working in a Singapore Government or Public Sector environment is mandatory.

Key Responsibilities

Infrastructure & Platform Operations

  • Oversee day-to-day operational support and maintenance of critical infrastructure platforms across on-premises and hybrid environments.
  • Provide technical oversight for compute, virtualization, operating systems, storage, backup, disaster recovery (DR), and high-availability (HA) platforms.
  • Lead investigation and resolution of complex incidents, including root cause analysis and recovery planning.
  • Monitor platform health, performance, availability, and operational readiness.

Vendor & Service Management

  • Coordinate with vendors and support teams to ensure operational tasks, incidents, service requests, and deliverables are completed within agreed timelines.
  • Manage escalations and drive issue resolution across multiple stakeholders.
  • Review service requests, technical implementations, and operational procedures to ensure quality and supportability.

Technical & Security Governance

  • Support infrastructure governance activities, including change reviews, risk assessments, compliance alignment, and operational readiness reviews.
  • Ensure infrastructure operations comply with organizational security and architectural standards.
  • Review implementation and rollback plans for infrastructure changes.

Infrastructure Refresh & Modernization

  • Support infrastructure transformation and technology refresh initiatives while maintaining stable day-to-day operations.
  • Coordinate infrastructure upgrades, migrations, and modernization activities across internal teams and vendors.
  • Track project risks, dependencies, action items, and milestones to ensure successful delivery.

Stakeholder Management

  • Collaborate with application, network, cloud, and security teams to resolve platform-related issues.
  • Maintain operational documentation, runbooks, SOPs, and governance artefacts.
  • Provide regular status updates to project teams, management, and stakeholders.

Mandatory Requirements

  • Minimum 5 years of experience in Infrastructure Operations, Platform Operations, or Systems Engineering.
  • Minimum 2 years of experience working in Singapore Government, Statutory Board, Public Sector, or Government-linked environments.
  • Experience supporting production or mission-critical environments.
  • Strong understanding of infrastructure operations, including:
    • Virtualization
    • Operating Systems
    • Storage
    • Backup & Recovery
    • Networking
    • High Availability & Disaster Recovery
  • Experience managing vendors and outsourced support teams.
  • Hands-on experience troubleshooting and resolving complex infrastructure issues.
  • Experience supporting technical governance, change management, or approval processes.
  • Experience coordinating technical projects, tracking risks, issues, and dependencies.
  • Strong communication and stakeholder management skills.

Technical Skills

Required

  • VMware, Hyper-V, Nutanix, or similar virtualization platforms
  • Red Hat Linux and/or Windows Server administration
  • Enterprise storage and backup solutions
  • Monitoring, logging, observability, and alerting platforms
  • Networking fundamentals:
    • TCP/IP
    • DNS
    • Routing
    • Firewalls
    • Load Balancers
    • Network Segmentation
  • Hybrid cloud environments (Azure and/or AWS)

Preferred

  • Infrastructure automation tools:
    • Ansible
    • Terraform
    • Puppet
    • Chef
  • Scripting:
    • PowerShell
    • Python
    • Bash
  • Container technologies:
    • Docker
    • Kubernetes
  • Infrastructure as Code (IaC)

Qualifications

  • Degree in Computer Science, Information Technology, Engineering, or a related discipline.

Preferred Certifications

  • VMware Certified Professional (VCP)
  • Red Hat Certified Engineer (RHCE)
  • Microsoft Windows Server Certifications
  • ITIL v4 Foundation
  • AWS Associate Certification
  • Microsoft Azure Associate Certification

Things to know before you apply

  • Work authorization: Cognizant will only consider applicants for this position who are legally authorized to work in Canada without requiring employer sponsorship, now or at any time in the future.
  • Accommodations: If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
  • AI in hiring: We use artificial intelligence (AI) tools to help us screen and assess applications more efficiently. Our team performs additional human review and ultimately decides who moves forward in our hiring process.
  • Open position: Unless otherwise stated, this job posting is for an open position on our team.
  • Language proficiency: We ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you’ll deliver services to and collaborate with stakeholders outside the province who may not speak French.
  • Inclusion: Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.

About Cognizant
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.

Benefits that help you thrive and grow

Our benefits program is built with you in mind—so you can enjoy a fulfilling, balanced and healthy life.

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Financial wellbeing

We regularly review market data to ensure compensation reflects the value you bring. Your benefits extend beyond pay and may include financial education, a pension plan with matching contributions, etc.

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Physical and mental health

We empower you to prioritize your wellbeing through paid time off, flexible working where possible, healthcare plans, counselling, our Mental Health Allyship program and more. 

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Your career, your way

With 350,000+ roles at Cognizant, you’ll have opportunities explore new technologies, industries and locations—and build the skills you need to grow your career.

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Real-world impact

Think about the biggest brands you rely on. Chances are, they rely on us to help strengthen their business. Here, you’ll turn bold ideas into solutions that improve lives everywhere.

Your path to Cognizant

Here’s what you can expect from our hiring process. Please keep in mind that it may vary by role and location. Explore our FAQs to learn more.

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Step 1: Apply to the right opportunity

Find an open role that matches your skills and career goals and show us why you’re the person for the job. Don’t see the right opportunity? Consider joining our Talent Community.

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Step 2: Connect with your recruiter

If one of our recruiters sees a fit, they’ll set up a short intro call to learn more about you and how your experiences and skills match the role.

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Step 3: Show off your skills

If you and our team would like to continue the process, you’ll interview with our hiring team. Some roles may also require technical assessments and/or client interviews.

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Step 4: Decision time

Our team will then review each candidates’ potential to succeed in the role. This step may take some time because we want to find the right fit for both you and us—but you can count on us to keep you updated.

CAN Brigitte
Cognizant is great for those wanting to make the world a better place, as we create solutions with top technology partners to address complex problems for our clients.
Brigitte Roy Director of Strategy Alliances
CAN Rahul
I’m supported by motivational leaders who empower me to grow in my career through learning programs, industry conferences and internal job moves. I’m proud of the career progression I’m making here.
Rahul Sathe Principal Product Architect – Insurance
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The moment I joined Cognizant, I felt like I belonged. I was heard and empowered to challenge ideas—and I still am to this day.
Dr. Amita Oppal Gill Service Line Sales Manager
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Cognizant has one of the best learning ecosystems you can ask for. From sponsored certifications to training platforms to mentorship, we have all that we need to grow.
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