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German speaking L1.5 Support Analyst

46415

German speaking L1.5 Support Analyst

Location: Budapest, Hungary

The L1.5 IT Support Analyst will provide IT support for customers in German and English language. The issues reported by the customers will be both technical as well as functional, which will require an exceptionally good knowledge of the IT environment and applications.

We can offer:

· Multilingual environment, native colleagues (50% of the team is a native speaker of their support language)

· Pleasant and inspiring working atmosphere with multicultural community and state-of-the-art technologies.

· Easy to access location and modern office building

· Home-office possibility

· Competitive salary and cafeteria benefits; free sport allowance (near the office buildings), All You Can Move SportPass (at a discounted price), medical benefits and other perks

· Reimbursable language courses

· Team events and Company events (cool and youthful parties with team-games, etc.)

· High value awards and recognitions, annual bonus for top performers, and annual salary review

Responsibilities:

· Application and IT infra support

· Incident Management and Request Fulfilment

· Receiving end user calls

· Provide elevated level of remote technical support and resolution

· Provide detailed documentation about the reported issues in the ITSM tool

· Provide proactive IT support

· Provide support to Team members with L1 related queries

· Conduct ticket and voice quality audits

· Provide inputs and observations regarding internal process- , workflow- and knowledge management, as well as continuous service improvement initiatives

· Maintain a high level of quality customer service

We are looking for you, if you:

· have excellent written and verbal communication skills in German and at least upper-intermediate English

· have experience in L1 / L1.5 IT Service Desk

· have High School degree

· have desire to learn - no IT background required, training will provide the necessary technical knowledge

· are open to work in shifts

· have excellent communication skills – both written and spoken

· are flexible, open-minded personality with a "can do" attitude

CogHU103

About us
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, building the bridge between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, realize tangible returns and keep global enterprises ahead in a fast-changing world. See how at www.cognizant.com or @cognizant.

Additional employment information

Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] for roles based in the Americas or [email protected] for roles based in India.

Benefits that help you thrive and grow

Our benefits program is built with you in mind—so you can enjoy a fulfilling, balanced and healthy life.

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Financial wellbeing

We regularly review market data to ensure compensation reflects the value you bring. Your benefits extend beyond pay and may include retirement plans, financial education, etc.

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Physical and mental health

We empower you to prioritize your wellbeing through paid time off, flexible working where possible, healthcare plans, counselling, our Mental Health Allyship program and more. 

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Your career, your way

With 350,000+ roles at Cognizant, you’ll have opportunities explore new technologies, industries and locations—and build the skills you need to grow your career.

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Real-world impact

Think about the biggest brands you rely on. Chances are, they rely on us to help strengthen their business. Here, you’ll turn bold ideas into solutions that improve lives everywhere.

Your path to Cognizant

Here’s a peek at our hiring process. Keep in mind that not every candidate advances through each step and the process may vary by role and location. Learn more in our candidate FAQs.

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Step 1: Apply to the right opportunity

Find an open role that matches your skills and career goals and show us why you’re the person for the job. Don’t see the right opportunity? Consider joining our Talent Community.

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Step 2: Connect with your recruiter

If one of our recruiters sees a fit, they’ll set up a short intro call to learn more about you and how your experiences and skills match the role.

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Step 3: Show off your skills

If you and our team would like to continue the process, you’ll interview with our hiring team. Some roles may also require technical assessments and/or client interviews.

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Step 4: Decision time

Our team will then review each candidates’ potential to succeed in the role. This step may take some time because we want to find the right fit for both you and us—but you can count on us to keep you updated.

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