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ServiceNow Solution Architect

46537

This role requires enterprise solution architect-level skills to assess current applications and supporting systems and articulate how ServiceNow can integrate with and/or modernize these applications. The ideal candidate will possess strong business acumen and the ability to clearly explain strategies for ServiceNow, supported by thorough technical and business understanding. The ideal candidate will have experience and deep technical expertise in the ServiceNow platform and multiple modules such as IT Service Management (ITSM), Customer Service Management (CSM), Integrated Risk Management (IRM), Strategic Portfolio Management (SPM), Source-to-pay. Candidate with experience with Public Sector Digital Services (PSDS) will be highly preferred.

Core Responsibilities

Strategic Leadership

  • Spearhead the development of ServiceNow enterprise architecture vision and roadmap aligned with business objectives
  • Drive innovation through emerging ServiceNow capabilities including Now Intelligence, Process Optimization, and Integration Hub
  • Lead architectural decisions for complex, multi-workstream ServiceNow implementations
  • Establish centre of excellence frameworks and governance models for sustainable platform growth
  • Articulate the value of ServiceNow to C-Suite stakeholders

Solution Design & Implementation

  • Architect end-to-end ServiceNow solutions incorporating best practices in security, scalability, and performance
  • Design modern user experiences leveraging Next Experience UI, Mobile capabilities, and Virtual Agent
  • Develop integration architectures using Integration Hub, Flow Designer, and API frameworks
  • Implement AI-powered solutions using Now Assist, Natural Language Understanding, and Predictive Intelligence
  • Leverage ServiceNow's Hyperautomation capabilities including RPA Hub, Process Optimization, and Integration Hub

Technical Leadership

  • Guide implementation teams on architectural patterns, coding standards, and best practices
  • Design scalable solutions using ServiceNow's Common Service Data Model (CSDM)
  • Architect cross-platform solutions integrating ServiceNow with enterprise systems
  • Establish technical governance frameworks and platform standards
  • Lead technical discovery workshops and architecture review sessions

Innovation & Continuous Improvement

  • Research and evaluate new ServiceNow features and capabilities
  • Drive adoption of modern development practices including DevOps and Agile
  • Mentor team members on ServiceNow best practices and emerging technologies
  • Conduct regular architecture assessments and optimization reviews

Required Qualifications

Experience

  • 7+ years of enterprise IT experience with 3+ years specifically in ServiceNow architecture
  • Proven track record leading at least 3 large-scale ServiceNow implementations
  • At least 2 major implementations after achieving CTA certification
  • Experience architecting solutions across multiple ServiceNow products that includes Integrated Risk Management (a must), Customer Service Management, Strategic Portfolio Management (SPM), Public Sector Digital Services (PSDS)
  • Experience working in hybrid global delivery setup with geographically distributed teams

Technical Expertise

  • Deep understanding of ServiceNow platform architecture and capabilities

o Expert knowledge of: Now Platform App Engine

o Integration Hub and Flow Designer

o Service Graph CMDB

o Now Intelligence & AI capabilities

o Performance Analytics

o Next Experience UI Framework

  • Strong scripting skills in JavaScript, AngularJS, and REST/SOAP web services
  • Experience with modern integration patterns and technologies
  • Experience with UI Builder and Service Portals

Certifications

  • ServiceNow Certified Technical Architect (CTA)
  • ServiceNow Certified Implementation Specialist (CIS) - Multiple products, that includes CIS-RC
  • ServiceNow Certified System Administrator (CSA)
  • Additional certifications in relevant ServiceNow products preferred

Education

  • Bachelor's degree in Computer Science, Information Technology, or related field

Key Competencies

  • Strategic thinking and business acumen
  • Strong communication and stakeholder management
  • Problem-solving and analytical skills
  • Team leadership and mentoring

About us
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, building the bridge between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, realize tangible returns and keep global enterprises ahead in a fast-changing world. See how at www.cognizant.com or @cognizant.

Additional employment information

Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] for roles based in the Americas or [email protected] for roles based in India.

Benefits that help you thrive and grow

Our benefits program is built with you in mind—so you can enjoy a fulfilling, balanced and healthy life.

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Financial wellbeing

We regularly review market data to ensure compensation reflects the value you bring. Your benefits extend beyond pay and may include retirement plans, financial education, etc.

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Physical and mental health

We empower you to prioritize your wellbeing through paid time off, flexible working where possible, healthcare plans, counselling, our Mental Health Allyship program and more. 

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Your career, your way

With 350,000+ roles at Cognizant, you’ll have opportunities explore new technologies, industries and locations—and build the skills you need to grow your career.

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Real-world impact

Think about the biggest brands you rely on. Chances are, they rely on us to help strengthen their business. Here, you’ll turn bold ideas into solutions that improve lives everywhere.

Your path to Cognizant

Here’s a peek at our hiring process. Keep in mind that not every candidate advances through each step and the process may vary by role and location. Learn more in our candidate FAQs.

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Step 1: Apply to the right opportunity

Find an open role that matches your skills and career goals and show us why you’re the person for the job. Don’t see the right opportunity? Consider joining our Talent Community.

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Step 2: Connect with your recruiter

If one of our recruiters sees a fit, they’ll set up a short intro call to learn more about you and how your experiences and skills match the role.

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Step 3: Show off your skills

If you and our team would like to continue the process, you’ll interview with our hiring team. Some roles may also require technical assessments and/or client interviews.

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Step 4: Decision time

Our team will then review each candidates’ potential to succeed in the role. This step may take some time because we want to find the right fit for both you and us—but you can count on us to keep you updated.

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