Core Responsibilities
Strategic Leadership
- Spearhead the development of ServiceNow enterprise architecture vision and roadmap aligned with business objectives
- Drive innovation through emerging ServiceNow capabilities including Now Intelligence, Process Optimization, and Integration Hub
- Lead architectural decisions for complex, multi-workstream ServiceNow implementations
- Establish centre of excellence frameworks and governance models for sustainable platform growth
- Articulate the value of ServiceNow to C-Suite stakeholders
Solution Design & Implementation
- Architect end-to-end ServiceNow solutions incorporating best practices in security, scalability, and performance
- Design modern user experiences leveraging Next Experience UI, Mobile capabilities, and Virtual Agent
- Develop integration architectures using Integration Hub, Flow Designer, and API frameworks
- Implement AI-powered solutions using Now Assist, Natural Language Understanding, and Predictive Intelligence
- Leverage ServiceNow's Hyperautomation capabilities including RPA Hub, Process Optimization, and Integration Hub
Technical Leadership
- Guide implementation teams on architectural patterns, coding standards, and best practices
- Design scalable solutions using ServiceNow's Common Service Data Model (CSDM)
- Architect cross-platform solutions integrating ServiceNow with enterprise systems
- Establish technical governance frameworks and platform standards
- Lead technical discovery workshops and architecture review sessions
Innovation & Continuous Improvement
- Research and evaluate new ServiceNow features and capabilities
- Drive adoption of modern development practices including DevOps and Agile
- Mentor team members on ServiceNow best practices and emerging technologies
- Conduct regular architecture assessments and optimization reviews
Required Qualifications
Experience
- 7+ years of enterprise IT experience with 3+ years specifically in ServiceNow architecture
- Proven track record leading at least 3 large-scale ServiceNow implementations
- At least 2 major implementations after achieving CTA certification
- Experience architecting solutions across multiple ServiceNow products that includes Integrated Risk Management (a must), Customer Service Management, Strategic Portfolio Management (SPM), Public Sector Digital Services (PSDS), Human Resource Service Delivery (HRSD).
- Experience working in hybrid global delivery setup with geographically distributed teams
Technical Expertise
- Deep understanding of ServiceNow platform architecture and capabilities
o Expert knowledge of: Now Platform App Engine
o Integration Hub and Flow Designer
o Service Graph CMDB
o Now Intelligence & AI capabilities
o Performance Analytics
o Next Experience UI Framework
- Strong scripting skills in JavaScript, AngularJS, and REST/SOAP web services
- Experience with modern integration patterns and technologies
- Experience with UI Builder and Service Portals
Certifications
- ServiceNow Certified Technical Architect (CTA)
- ServiceNow Certified Implementation Specialist (CIS) - Multiple products, that includes CIS-RC
- ServiceNow Certified System Administrator (CSA)
- Additional certifications in relevant ServiceNow products preferred
Education
- Bachelor's degree in Computer Science, Information Technology, or related field
Key Competencies
- Strategic thinking and business acumen
- Strong communication and stakeholder management
- Problem-solving and analytical skills
- Team leadership and mentoring
Acerca de Cognizant
Cognizant (Nasdaq: CTSH) es un creador de soluciones de IA y proveedor de servicios tecnológicos que conecta la inversión en IA con el valor empresarial mediante el desarrollo de soluciones de IA full‑stack para sus clientes. Su profundo conocimiento de la industria, junto con su experiencia en procesos e ingeniería, permite incorporar el contexto único de cada organización en sistemas tecnológicos que amplifican el potencial humano, generan resultados tangibles y mantienen a las empresas a la vanguardia en un entorno en constante cambio. Más información en cognizant.ai o @cognizant.
Información adicional de empleo
La información de compensación es precisa a la fecha de esta publicación. Cognizant se reserva el derecho de modificar esta información en cualquier momento, sujeto a la legislación aplicable.
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Cognizant es un empleador que ofrece igualdad de oportunidades. Tu solicitud y candidatura no serán consideradas en base a raza, color, sexo, religión, credo, orientación sexual, identidad de género, origen nacional, discapacidad, información genética, embarazo, condición de veterano o cualquier otra característica protegida por las leyes federales, estatales o locales.
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