ServiceNow Solution Architect

This role requires enterprise solution architect-level skills to assess current applications and supporting systems and articulate how ServiceNow can integrate with and/or modernize these applications. The ideal candidate will possess strong business acumen and the ability to clearly explain strategies for ServiceNow, supported by thorough technical and business understanding. The ideal candidate will have experience and deep technical expertise in the ServiceNow platform and multiple modules such as IT Service Management (ITSM), Customer Service Management (CSM), Integrated Risk Management (IRM), Strategic Portfolio Management (SPM), Source-to-pay. Candidate with experience with Public Sector Digital Services (PSDS) will be highly preferred.

Core Responsibilities

Strategic Leadership

• Spearhead the development of ServiceNow enterprise architecture vision and roadmap aligned with business objectives
• Drive innovation through emerging ServiceNow capabilities including Now Intelligence, Process Optimization, and Integration Hub
• Lead architectural decisions for complex, multi-workstream ServiceNow implementations
• Establish centre of excellence frameworks and governance models for sustainable platform growth
• Articulate the value of ServiceNow to C-Suite stakeholders

Solution Design & Implementation

• Architect end-to-end ServiceNow solutions incorporating best practices in security, scalability, and performance
• Design modern user experiences leveraging Next Experience UI, Mobile capabilities, and Virtual Agent
• Develop integration architectures using Integration Hub, Flow Designer, and API frameworks
• Implement AI-powered solutions using Now Assist, Natural Language Understanding, and Predictive Intelligence
• Leverage ServiceNow's Hyperautomation capabilities including RPA Hub, Process Optimization, and Integration Hub

Technical Leadership

• Guide implementation teams on architectural patterns, coding standards, and best practices
• Design scalable solutions using ServiceNow's Common Service Data Model (CSDM)
• Architect cross-platform solutions integrating ServiceNow with enterprise systems
• Establish technical governance frameworks and platform standards
• Lead technical discovery workshops and architecture review sessions

Innovation & Continuous Improvement

• Research and evaluate new ServiceNow features and capabilities
• Drive adoption of modern development practices including DevOps and Agile
• Mentor team members on ServiceNow best practices and emerging technologies
• Conduct regular architecture assessments and optimization reviews

Required Qualifications

Experience

• 7+ years of enterprise IT experience with 3+ years specifically in ServiceNow architecture
• Proven track record leading at least 3 large-scale ServiceNow implementations
• At least 2 major implementations after achieving CTA certification
• Experience architecting solutions across multiple ServiceNow products that includes Integrated Risk Management (a must), Customer Service Management, Strategic Portfolio Management (SPM), Public Sector Digital Services (PSDS)
• Experience working in hybrid global delivery setup with geographically distributed teams

Technical Expertise

• Deep understanding of ServiceNow platform architecture and capabilities

o Expert knowledge of: Now Platform App Engine

o Integration Hub and Flow Designer

o Service Graph CMDB

o Now Intelligence & AI capabilities

o Performance Analytics

o Next Experience UI Framework

• Strong scripting skills in JavaScript, AngularJS, and REST/SOAP web services
• Experience with modern integration patterns and technologies
• Experience with UI Builder and Service Portals

Certifications

• ServiceNow Certified Technical Architect (CTA)
• ServiceNow Certified Implementation Specialist (CIS) - Multiple products, that includes CIS-RC
• ServiceNow Certified System Administrator (CSA)
• Additional certifications in relevant ServiceNow products preferred

Education

• Bachelor's degree in Computer Science, Information Technology, or related field

Key Competencies

• Strategic thinking and business acumen
• Strong communication and stakeholder management
• Problem-solving and analytical skills
• Team leadership and mentoring

De Cognizant Community
We zijn een team dat elkaar helpt om doelen te bereiken op het hoogste niveau. Zonder ons team zouden we niet in staat zijn om de huidige energieke, samenwerkende en inclusieve werkomgeving te behouden. Een omgeving gericht om iedereen te laten slagen. 

• Cognizant is een globale community van 300.000+ collega’s
• We dromen niet alleen van een betere wereld, wij helpen het te maken
• We zorgen voor onze mensen, de klanten, het bedrijf, de community en het klimaat door te doen wat goed is
• We zetten in op een innovatieve omgeving waar je zelf kan bouwen aan een carriere pad dat bij jou past. 

Over ons
Cognizant (NASDAQ: CTSH) is een bouwer van AI-oplossingen en een leverancier van technologiediensten. Wij slaan de brug tussen AI-investeringen en ondernemingswaarde door het bouwen van full-stack AI-oplossingen voor onze klanten. Onze diepgaande kennis van sectoren, processen en engineering stelt ons in staat om de unieke context van een organisatie te verankeren in technologische systemen. Deze systemen versterken het menselijk potentieel, realiseren tastbaar rendement en geven wereldwijde ondernemingen een voorsprong in een snel veranderende wereld. Ontdek hoe op www.cognizant.com of @cognizant.

Cognizant is een werkgever die gelijke kansen biedt. Uw sollicitatie en kandidatuur worden niet in overweging genomen op basis van ras, huidskleur, geslacht, religie, geloofsovertuiging, seksuele geaardheid, genderidentiteit, nationale afkomst, handicap, genetische informatie, zwangerschap, veteranenstatus of enig ander kenmerk dat beschermd wordt door federale, staats- of lokale wetgeving.

Disclaimer: 
De informatie omtrent compensatie is accuraat ten tijde van deze posting. Cognizant heeft het recht om deze informatie aan te passen. Met lokale wetgeving in achtneming.