ROLE DESCRIPTION
The Team leader role is primarily responsible for the execution of data processing workflows for partner-provided content and for guiding and motivating a team to achieve project goals while also serving as a key point of contact for clients.
This role ensures that crucial real-time information - such as road closures and temporary restrictions is correctly ingested, processed, and accurately displayed online. As part of the responsibilities, the operator will be required to communicate with the data provider in the event of issues with the received data.
CORE RESPONSIBILITIES
Setting clear deadlines and expectations.
Develop domain expertise in the workflow that they lead.
Perform high quality RCAs to identify the root causes of repeating/high severity issues.
Identify improvement opportunities & support improvement initiatives.
Prepare and implement action plans to drive process improvements.
Provide excellent team leadership and ensure that the team is trained and confident with the domain.
Review daily performance against Service Level Agreement [SLA].
Provide coaching and assistance to agents/specialists on an ongoing basis.
Process & share weekly reports and insights to management/client.
Communicate company/client goals to agents/specialists so every employee understands his or her role.
Assist with the hiring & training process for agents/specialists.
Manage team level shrinkages and ensure business continuity.
Conduct 1:1s, Team Meetings and Client Meetings.
Configure new requests to correctly translate third-party data into the platform’s internal format for effective visualization.
Analyze the structure of incoming data, which is typically presented in standardized formats (e.g., internal schemas, JSON, and XML), to derive actionable insights.
Engage and collaborate directly with partners to troubleshoot, test, and fix data issues.
Apply foundational GIS knowledge to identify and verify the correct spatial features on the map, ensuring accurate data configuration and visualization.
Familiarity with SQL for data querying and analysis.
Investigate and troubleshoot configuration errors.
Execute standard data analysis and processing workflows.
Ability to work independently and as part of a team.
Proactively identify and raise systemic problems with tools or processes.
Contribute to in-depth failure analysis to determine the root cause of problems or incorrect edits.
Self-motivated and able to work under pressure.
REQUIREMENTS
Knowledge of the English language on at least a C1 level.
Foundational knowledge of GIS data and map-based workflows.
Familiarity with data structures, including JSON and XML, is a plus.
Strong analytical and problem-solving skills with a high focus on detail and data accuracy.
A positive, empathetic, and professional attitude toward internal and external partners at all times.
Self-motivated, proactive, and able to work effectively and accurately under deadlines and pressure.
Training, mentoring and presentation skills.
Nice to have: French or Portuguese on a communicative level.
WE OFFER
Open-minded and multinational environment,
Opportunity to be part of a global organization focused on development,
Professional development and clear career path,
Training & development opportunities including language courses.
For more information about us, visit Cognizant Poland.
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We are an equal-opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.
Due to Client security requirements in the project, it is a condition of your employment in the offered position to present a valid NFC-enabled ID card (i.e. an e-chip-enabled ID/Passport) and undergo the Client mandated ID check as a part of the Client onboarding to the project. If the above requirement is not fulfilled Cognizant will be entitled to cancel this offer and not enter into employment agreement with you or, in case the employment agreement is signed with you prior to completion of the abovementioned verification, to terminate your employment. The Client being the data controller responsible for this specific verification process will contact you separately to provide you with more detailed information in this regard.
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About us
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, building the bridge between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, realize tangible returns and keep global enterprises ahead in a fast-changing world. See how at www.cognizant.com or @cognizant.
Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] for roles based in the Americas or [email protected] for roles based in India.
