ROLE DESCRIPTION
The Team leader role is primarily responsible for the execution of data processing workflows for partner-provided content and for guiding and motivating a team to achieve project goals while also serving as a key point of contact for clients.
This role ensures that crucial real-time information - such as road closures and temporary restrictions is correctly ingested, processed, and accurately displayed online. As part of the responsibilities, the operator will be required to communicate with the data provider in the event of issues with the received data.
CORE RESPONSIBILITIES
Setting clear deadlines and expectations.
Develop domain expertise in the workflow that they lead.
Perform high quality RCAs to identify the root causes of repeating/high severity issues.
Identify improvement opportunities & support improvement initiatives.
Prepare and implement action plans to drive process improvements.
Provide excellent team leadership and ensure that the team is trained and confident with the domain.
Review daily performance against Service Level Agreement [SLA].
Provide coaching and assistance to agents/specialists on an ongoing basis.
Process & share weekly reports and insights to management/client.
Communicate company/client goals to agents/specialists so every employee understands his or her role.
Assist with the hiring & training process for agents/specialists.
Manage team level shrinkages and ensure business continuity.
Conduct 1:1s, Team Meetings and Client Meetings.
Configure new requests to correctly translate third-party data into the platform’s internal format for effective visualization.
Analyze the structure of incoming data, which is typically presented in standardized formats (e.g., internal schemas, JSON, and XML), to derive actionable insights.
Engage and collaborate directly with partners to troubleshoot, test, and fix data issues.
Apply foundational GIS knowledge to identify and verify the correct spatial features on the map, ensuring accurate data configuration and visualization.
Familiarity with SQL for data querying and analysis.
Investigate and troubleshoot configuration errors.
Execute standard data analysis and processing workflows.
Ability to work independently and as part of a team.
Proactively identify and raise systemic problems with tools or processes.
Contribute to in-depth failure analysis to determine the root cause of problems or incorrect edits.
Self-motivated and able to work under pressure.
REQUIREMENTS
Knowledge of the English language on at least a C1 level.
Foundational knowledge of GIS data and map-based workflows.
Familiarity with data structures, including JSON and XML, is a plus.
Strong analytical and problem-solving skills with a high focus on detail and data accuracy.
A positive, empathetic, and professional attitude toward internal and external partners at all times.
Self-motivated, proactive, and able to work effectively and accurately under deadlines and pressure.
Training, mentoring and presentation skills.
Nice to have: French or Portuguese on a communicative level.
WE OFFER
Open-minded and multinational environment,
Opportunity to be part of a global organization focused on development,
Professional development and clear career path,
Training & development opportunities including language courses.
For more information about us, visit Cognizant Poland.
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We are an equal-opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.
Due to Client security requirements in the project, it is a condition of your employment in the offered position to present a valid NFC-enabled ID card (i.e. an e-chip-enabled ID/Passport) and undergo the Client mandated ID check as a part of the Client onboarding to the project. If the above requirement is not fulfilled Cognizant will be entitled to cancel this offer and not enter into employment agreement with you or, in case the employment agreement is signed with you prior to completion of the abovementioned verification, to terminate your employment. The Client being the data controller responsible for this specific verification process will contact you separately to provide you with more detailed information in this regard.
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La comunidad de Cognizant:
Somos un equipo de alto calibre que se aprecia y se apoya mutuamente. Nuestra gente defiende un lugar de trabajo enérgico, colaborativo e inclusivo donde todos puedan prosperar.
- Cognizant es una comunidad global con más de 300.000 asociados en todo el mundo.
- No solo soñamos con una mejor manera, sino que la hacemos realidad.
- Cuidamos a nuestra gente, clientes, empresas, comunidades y el clima haciendo lo correcto.
- Fomentamos un entorno innovador en el que puedes construir la trayectoria profesional adecuada para ti.
Sobre nosotros:
Cognizant (NASDAQ: CTSH) es arquitecto de soluciones de IA y proveedor de servicios tecnológicos que traduce la inversión en inteligencia artificial en valor empresarial real mediante soluciones de IA de stack completo adaptadas a cada cliente. Su profundo conocimiento de la industria, los procesos y la ingeniería le permite integrar el contexto único de cada organización en sistemas tecnológicos que amplifican el potencial humano, generan un impacto real en el negocio y mantienen a las grandes empresas globales un paso adelante en un mundo en constante cambio. Para más información, visita www.cognizant.es o síguenos en @cognizant.
Cognizant es un empleador que ofrece igualdad de oportunidades. Tu solicitud y candidatura no serán consideradas en base a raza, color, sexo, religión, credo, orientación sexual, identidad de género, origen nacional, discapacidad, información genética, embarazo, condición de veterano o cualquier otra característica protegida por las leyes federales, estatales o locales.
Si tienes una discapacidad que requiere adaptaciones razonables para buscar una vacante de trabajo o enviar una solicitud, puedes enviar un correo electrónico a [email protected] con tu solicitud e información de contacto.
Disclaimer:
La información de compensación es precisa a la fecha de esta publicación. Cognizant se reserva el derecho de modificar esta información en cualquier momento, sujeto a la legislación aplicable.
Es posible que se requiera que los solicitantes asistan a entrevistas en persona o por videoconferencia. Además, es posible que se requiera que los candidatos presenten su identificación actual emitida por el estado o gobierno durante cada entrevista.
Aunque nuestro sistema permite la postulación en todos los idiomas, el (los) idioma(s) y el (los) nivel(es) de competencia requeridos para el trabajo varían. Sin embargo, se requiere un nivel básico de inglés para fines de comunicación en toda la empresa.