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ServiceNow Business Analyst

46961

About the Role

We're seeking a dynamic Business Analyst to join our Public Sector project team. In this pivotal role, you'll spearhead ServiceNow implementations across government agencies, working closely with stakeholders to transform public service delivery through innovative digital solutions. You'll be at the forefront of digital transformation, translating complex business requirements into elegant, user-centric solutions.

Key Responsibilities

Strategic Planning & Analysis

  • Lead requirements gathering through human-centric design methods and visual techniques

  • Conduct thorough analysis of current systems and processes to identify improvement opportunities

  • Develop strategic roadmaps for digital transformation initiatives

  • Apply Design Thinking methodologies to create innovative solutions for complex government challenges

Technical Leadership

  • Guide technology selection and implementation strategies aligned with client’s architectural principles

  • Evaluate and recommend appropriate development approaches (Outsourced, Co-Sourced, or In-house)

  • Ensure solutions comply with cloud-based architecture standards and SG Tech Stack requirements

Project Delivery

  • Create detailed user stories, functional specifications, and acceptance criteria

  • Oversee platform configuration, customisation, and integration

  • Manage solution deployment and ensure smooth operational transition

  • Lead impact analysis for change requests and continuous improvements

  • Facilitate knowledge transfer through workshops and training sessions

Stakeholder Management

  • Build strong relationships with agency stakeholders and cross-functional teams

  • Lead discovery workshops and requirements gathering sessions

  • Drive user adoption through effective communication and training

  • Collaborate with technical teams to resolve operational challenges

Required Qualifications & Experience

Education & Professional Experience

  • Diploma/Degree in Computer Science, Information Technology, or related field

  • Minimum 4 years of relevant experience in digital transformation projects

  • Proven track record of at least 2 successful ServiceNow implementations

  • HR modules implementation experience on other platforms is an added advantage

  • Strong background in enterprise SaaS platforms (ServiceNow expertise required)

Technical Competencies

  • Proficiency in ServiceNow platform configuration and customisation

  • Experience with Agile methodologies and product-centric delivery

  • Understanding of cloud architecture and modern development practices

  • Working knowledge of AI tools and emerging technologies

  • Experience in process automation and system integration

Essential Skills

  • Advanced analytical and problem-solving capabilities

  • Strong facilitation and workshop leadership abilities

  • Excellent stakeholder management and communication skills

  • Proven ability to influence and drive change

  • Experience in government or large enterprise digital transformation

Personal Attributes

  • Self-motivated with a strong drive for results

  • Analytical mindset with attention to detail

  • Adaptable and quick to learn new technologies

  • Strong team player with excellent collaboration skills

  • Innovative thinking and creative problem-solving approach

About us
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, building the bridge between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, realize tangible returns and keep global enterprises ahead in a fast-changing world. See how at www.cognizant.com or @cognizant.

Additional employment information

Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] for roles based in the Americas or [email protected] for roles based in India.

Benefits that help you thrive and grow

Our benefits program is built with you in mind—so you can enjoy a fulfilling, balanced and healthy life.

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Financial wellbeing

We regularly review market data to ensure compensation reflects the value you bring. Your benefits extend beyond pay and may include retirement plans, financial education, etc.

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Physical and mental health

We empower you to prioritize your wellbeing through paid time off, flexible working where possible, healthcare plans, counselling, our Mental Health Allyship program and more. 

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Your career, your way

With 350,000+ roles at Cognizant, you’ll have opportunities explore new technologies, industries and locations—and build the skills you need to grow your career.

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Real-world impact

Think about the biggest brands you rely on. Chances are, they rely on us to help strengthen their business. Here, you’ll turn bold ideas into solutions that improve lives everywhere.

Your path to Cognizant

Here’s what you can expect from our hiring process. Please keep in mind that it may vary by role and location. Explore our FAQs to learn more.

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Step 1: Apply to the right opportunity

Find an open role that matches your skills and career goals and show us why you’re the person for the job. Don’t see the right opportunity? Consider joining our Talent Community.

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Step 2: Connect with your recruiter

If one of our recruiters sees a fit, they’ll set up a short intro call to learn more about you and how your experiences and skills match the role.

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Step 3: Show off your skills

If you and our team would like to continue the process, you’ll interview with our hiring team. Some roles may also require technical assessments and/or client interviews.

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Step 4: Decision time

Our team will then review each candidates’ potential to succeed in the role. This step may take some time because we want to find the right fit for both you and us—but you can count on us to keep you updated.

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