About the Role
We're seeking a dynamic Business Analyst to join our Public Sector project team. In this pivotal role, you'll spearhead ServiceNow implementations across government agencies, working closely with stakeholders to transform public service delivery through innovative digital solutions. You'll be at the forefront of digital transformation, translating complex business requirements into elegant, user-centric solutions.
Key Responsibilities
Strategic Planning & Analysis
Lead requirements gathering through human-centric design methods and visual techniques
Conduct thorough analysis of current systems and processes to identify improvement opportunities
Develop strategic roadmaps for digital transformation initiatives
Apply Design Thinking methodologies to create innovative solutions for complex government challenges
Technical Leadership
Guide technology selection and implementation strategies aligned with client’s architectural principles
Evaluate and recommend appropriate development approaches (Outsourced, Co-Sourced, or In-house)
Ensure solutions comply with cloud-based architecture standards and SG Tech Stack requirements
Project Delivery
Create detailed user stories, functional specifications, and acceptance criteria
Oversee platform configuration, customisation, and integration
Manage solution deployment and ensure smooth operational transition
Lead impact analysis for change requests and continuous improvements
Facilitate knowledge transfer through workshops and training sessions
Stakeholder Management
Build strong relationships with agency stakeholders and cross-functional teams
Lead discovery workshops and requirements gathering sessions
Drive user adoption through effective communication and training
Collaborate with technical teams to resolve operational challenges
Required Qualifications & Experience
Education & Professional Experience
Diploma/Degree in Computer Science, Information Technology, or related field
Minimum 4 years of relevant experience in digital transformation projects
Proven track record of at least 2 successful ServiceNow implementations
HR modules implementation experience on other platforms is an added advantage
Strong background in enterprise SaaS platforms (ServiceNow expertise required)
Technical Competencies
Proficiency in ServiceNow platform configuration and customisation
Experience with Agile methodologies and product-centric delivery
Understanding of cloud architecture and modern development practices
Working knowledge of AI tools and emerging technologies
Experience in process automation and system integration
Essential Skills
Advanced analytical and problem-solving capabilities
Strong facilitation and workshop leadership abilities
Excellent stakeholder management and communication skills
Proven ability to influence and drive change
Experience in government or large enterprise digital transformation
Personal Attributes
Self-motivated with a strong drive for results
Analytical mindset with attention to detail
Adaptable and quick to learn new technologies
Strong team player with excellent collaboration skills
Innovative thinking and creative problem-solving approach
What we offer
- The chance to work with impact. Here, you’re empowered to bring your biggest thinking to help our company and clients improve everyday life.
- Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
- The opportunity to thrive on a high caliber team with heart. We celebrate each other’s experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
- A comprehensive total rewards package, including a competitive salary and a pension plan with matching contributions.
- Flexible health and financial benefits to support you and your eligible dependents—from day one.
- True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.
About us
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, building the bridge between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, realize tangible returns and keep global enterprises ahead in a fast-changing world. See how at www.cognizant.com or @cognizant.
Other employment-related information
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
Language requirements vary depending on roles, but we ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you’ll deliver services to and collaborate with stakeholders outside the province who may not speak French.
