Veeva CRM Consultant

At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing career growth and development opportunities. #WelcomeToCognizant!

Required:
• Strong experience in Veeva CRM
• Proficiency in Veeva Platform and Veeva configuration, Apex, Visualforce, LWC and MCCP
• Hands-on experience with OwnBackup & OwnBackup Archiver .
• Excellent problem-solving, communication, and leadership skills.
ADVANCED ENGLISH IS A MUST
Hybrid role in CDMX.

Responsibilities:
1. L2/L3 Application Support
o Triage and resolve incidents across Veeva CRM web and mobile (sync failures, call report errors, signature capture issues, data visibility, offline caching).
o Handle configuration-related tickets (profiles/permissions, page layouts, territory changes, MCCP updates, activity types, product restrictions).
o Perform root-cause analysis (RCA) and provide permanent fixes, workarounds, and knowledge base articles.
2. Configuration & Minor Customizations
o Implement configuration changes (fields, record types, validation rules, workflows/Flows, approval processes).
o Maintain and optimize existing Apex triggers/classes and LWC components ensuring compatibility with Veeva packages and upgrade paths.
o Support CLM content enablement (metadata updates, content availability, rendition checks) and engage with brand teams as needed.
3. Data & Integration Operations
o Execute secure data loads/updates (Data Loader/Workbench) with audit trails (Accounts/Contacts, activities, product catalogs, MCCP targets).
o Monitor and support integrations (e.g., MDM, ERP, marketing automation, consent capture) and scheduled jobs; remediate failures and reprocess queues.
4. Veeva Mobile & Field Enablement
o Support iPad/mobile deployments, app version rollouts, sync troubleshooting, and field user onboarding.
o Track adoption/performance and resolve edge cases impacting reps’ daily workflows.
5. Release & Environment Management
o Coordinate UAT, smoke testing, and deployments (change sets/DevOps pipelines) with attention to Veeva managed package dependencies.
o Maintain sandbox hygiene (refreshes, selective seeding) and align configuration across environments.
6. Backup, Archival & Compliance
o Operate OwnBackup for scheduled backups, run comparisons, and perform point-in-time restores.
o Manage OwnBackup Archiver jobs and retention policies; produce compliance and audit reports.
o Enforce data governance, access controls, and privacy guidelines.
7. Monitoring, Incident & Problem Management
o Monitor system performance, job logs, sync status, and error dashboards.
o Manage problem records for recurring issues and implement preventive measures.
8. Documentation & SOPs
o Maintain configuration catalogs, support runbooks, SOPs, and deployment checklists.
o Create and update user guides and admin playbooks for common processes.
9. Stakeholder Communication
o Provide clear ticket updates and RCA summaries; collaborate with business owners, brand teams, field users, and global IT.
o Participate in daily standups, handovers, and release readiness meetings.
10. Coverage & On-Call
o Provide India business-hours coverage with flexibility for early/late shifts to support global releases and priority incidents.
o Participate in on-call rotation for high-severity incidents and cutover events.

Why Cognizant?

Improve your career in one of the largest and fastest growing IT services providers worldwide

Receive ongoing support and funding with training and development plans

Have a highly competitive benefits and salary package

Get the opportunity to work for leading global companies

We are committed to respecting human rights and build a better future by helping your minds and the environment

We invest in people and their wellbeing.

We create conditions for everyone to thrive. We do not discriminate based on race, religion, color, sex, age, disability, nationality, sexual orientation, gender identity or expression, or for any other reason covered.

At Cognizant we believe than our culture make us stronger!

Join us now!