Role: ServiceNow Solution Architect
Full time
Location: London/Leeds/Exeter
Job Summary
The ServiceNow Solution Architect will lead the design, development, and implementation of ServiceNow solutions that align with business requirements and IT service management best practices. This role involves collaborating with stakeholders to define technical architecture, creating scalable solutions, and ensuring seamless integration with existing systems. The architect will serve as the technical authority, providing thought leadership and guidance on leveraging the ServiceNow platform to optimise processes, improve efficiency, and drive innovation.
Key Responsibilities
Collaborate with stakeholders to understand their business requirements, advise on potential solutions, refine the roadmap, and create technical strategies following best practices for the ServiceNow platform.
Lead a team of developers and consultants in the design and implementation of ServiceNow solutions, workflows, integrations, and customizations ensuring alignment with business & technical requirements and quality standards.
Provide technical guidance and leadership to project teams and developers in planning the overall architecture of the ServiceNow implementation i.e. designing the system architecture, defining data models, and establishing integration patterns with other systems and platforms.
Ensure that the system design and configurations meet the governance and compliance requirements, such as data security, access controls, and regulatory compliance.
Conduct technical reviews, troubleshoot issues, and ensure solutions are robust, secure, and scalable.
Stay updated on ServiceNow platform capabilities and emerging technologies to recommend improvements and innovations.
Essential Skills
Expertise in ServiceNow platform architecture, including module configuration, development, and integration.
Proficiency in creating workflows, scripting (JavaScript, Glide), and leveraging APIs for integration.
Excellent communication and stakeholder management skills.
Solid understanding of ServiceNow as a platform and the product capabilities.
Nice to Have Skills
Familiarity with Agile methodologies and experience in participating in PI planning.
Knowledge of AI/ML and automation capabilities within ServiceNow.
Certification in ServiceNow (e.g., Certified Implementation Specialist, Certified Application Developer).
Understanding of AI capabilities and how these can be implemented within a public sector governance framework
Qualifications
ServiceNow CTA qualification
Travel Requirements
Required to be in Leeds, London & Exeter UK as required for quarterly PI planning and occasional in person workshops, will include some overnight stays.
Acerca de Cognizant
Cognizant (Nasdaq: CTSH) es un creador de soluciones de IA y proveedor de servicios tecnológicos que conecta la inversión en IA con el valor empresarial mediante el desarrollo de soluciones de IA full‑stack para sus clientes. Su profundo conocimiento de la industria, junto con su experiencia en procesos e ingeniería, permite incorporar el contexto único de cada organización en sistemas tecnológicos que amplifican el potencial humano, generan resultados tangibles y mantienen a las empresas a la vanguardia en un entorno en constante cambio. Más información en cognizant.ai o @cognizant.
Información adicional de empleo
La información de compensación es precisa a la fecha de esta publicación. Cognizant se reserva el derecho de modificar esta información en cualquier momento, sujeto a la legislación aplicable.
Es posible que se requiera que los solicitantes asistan a entrevistas en persona o por videoconferencia. Además, es posible que se requiera que los candidatos presenten su identificación actual emitida por el estado o gobierno durante cada entrevista.
Cognizant es un empleador que ofrece igualdad de oportunidades. Tu solicitud y candidatura no serán consideradas en base a raza, color, sexo, religión, credo, orientación sexual, identidad de género, origen nacional, discapacidad, información genética, embarazo, condición de veterano o cualquier otra característica protegida por las leyes federales, estatales o locales.
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