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ServiceNow Solution Architect

00068450481

Role: ServiceNow Solution Architect

Full time

Location: London/Leeds/Exeter

Job Summary

  • The ServiceNow Solution Architect will lead the design, development, and implementation of ServiceNow solutions that align with business requirements and IT service management best practices. This role involves collaborating with stakeholders to define technical architecture, creating scalable solutions, and ensuring seamless integration with existing systems. The architect will serve as the technical authority, providing thought leadership and guidance on leveraging the ServiceNow platform to optimise processes, improve efficiency, and drive innovation.

Key Responsibilities

  • Collaborate with stakeholders to understand their business requirements, advise on potential solutions, refine the roadmap, and create technical strategies following best practices for the ServiceNow platform.

  • Lead a team of developers and consultants in the design and implementation of ServiceNow solutions, workflows, integrations, and customizations ensuring alignment with business & technical requirements and quality standards.

  • Provide technical guidance and leadership to project teams and developers in planning the overall architecture of the ServiceNow implementation i.e. designing the system architecture, defining data models, and establishing integration patterns with other systems and platforms.

  • Ensure that the system design and configurations meet the governance and compliance requirements, such as data security, access controls, and regulatory compliance.

  • Conduct technical reviews, troubleshoot issues, and ensure solutions are robust, secure, and scalable.

  • Stay updated on ServiceNow platform capabilities and emerging technologies to recommend improvements and innovations.

Essential Skills

  • Expertise in ServiceNow platform architecture, including module configuration, development, and integration.

  • Proficiency in creating workflows, scripting (JavaScript, Glide), and leveraging APIs for integration.

  • Excellent communication and stakeholder management skills.

  • Solid understanding of ServiceNow as a platform and the product capabilities.

Nice to Have Skills

  • Familiarity with Agile methodologies and experience in participating in PI planning.

  • Knowledge of AI/ML and automation capabilities within ServiceNow.

  • Certification in ServiceNow (e.g., Certified Implementation Specialist, Certified Application Developer).

  • Understanding of AI capabilities and how these can be implemented within a public sector governance framework

Qualifications

  • ServiceNow CTA qualification

Travel Requirements

  • Required to be in Leeds, London & Exeter UK as required for quarterly PI planning and occasional in person workshops, will include some overnight stays.

About Cognizant: 
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.

Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

Benefits that help you thrive and grow

Our benefits program is built with you in mind—so you can enjoy a fulfilling, balanced and healthy life.

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Financial wellbeing

We regularly review market data to ensure compensation reflects the value you bring. Your benefits extend beyond pay and may include retirement plans, financial education, etc.

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Physical and mental health

We empower you to prioritize your wellbeing through paid time off, flexible working where possible, healthcare plans, counselling, our Mental Health Allyship program and more. 

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Your career, your way

With 350,000+ roles at Cognizant, you’ll have opportunities explore new technologies, industries and locations—and build the skills you need to grow your career.

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Real-world impact

Think about the biggest brands you rely on. Chances are, they rely on us to help strengthen their business. Here, you’ll turn bold ideas into solutions that improve lives everywhere.

Your path to Cognizant

Here’s what you can expect from our hiring process. Please keep in mind that it may vary by role and location. Explore our FAQs to learn more.

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Step 1: Apply to the right opportunity

Find an open role that matches your skills and career goals and show us why you’re the person for the job. Don’t see the right opportunity? Consider joining our Talent Community.

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Step 2: Connect with your recruiter

If one of our recruiters sees a fit, they’ll set up a short intro call to learn more about you and how your experiences and skills match the role.

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Step 3: Show off your skills

If you and our team would like to continue the process, you’ll interview with our hiring team. Some roles may also require technical assessments and/or client interviews.

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Step 4: Decision time

Our team will then review each candidates’ potential to succeed in the role. This step may take some time because we want to find the right fit for both you and us—but you can count on us to keep you updated.

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What I value most about working at Cognizant is the opportunity to innovate while delivering real business impact. My role allows me to combine strategy, technology, and collaboration across global teams, which makes every project meaningful. The support for continuous learning and innovation has been instrumental in my growth.
Beata Ogorzala Senior Event Manager
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Cognizant has one of the best learning ecosystems you can ask for. From sponsored certifications to training platforms to mentorship, we have all that we need to grow.
Debashish Mishra SAP MM Developer
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Cognizant offers me more than a job; it offers a community. We support each other, collaborate across borders and celebrate wins together. If you’re looking for a culture that values flexibility, diversity and growth, this is the place to be.
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When I first joined, I was quiet and hesitant to share my thoughts. The leadership programs and the mentoring I’ve received have helped me find my voice and grow as a leader.
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I’ve had the chance to work on impactful projects and shadow colleagues, all while getting involved in internal initiatives. The world is your oyster at Cognizant—you just need to take advantage of it!
Lucas Hoffman Consultant

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