Job Title: Deskside Technician
Job Location- Onsite- Montpelier, Vermont
The Deskside Technician is a key technical professional responsible for delivering hands‑on, high‑quality support to end users within a corporate environment. This role involves diagnosing and resolving complex hardware and software issues, supporting system upgrades and deployments, and ensuring optimal end‑user productivity. The analyst will serve as a Level 3 escalation point, performing advanced troubleshooting, asset management, and onsite technical operations while maintaining exceptional customer service standards
In this role, you will
Provide Level 3 onsite or remote support to resolve complex hardware, software, and user‑reported issues efficiently.
Diagnose and troubleshoot desktops, laptops, mobile devices, and applications, including root cause analysis and resolution.
Lead deployment of software releases, patches, and system upgrades across end‑user devices.
Diagnose and fix network connectivity issues, including LAN/Wi-Fi, basic DNS/DHCP, and VPN-related problems.
Manage procurement and end‑to‑end asset lifecycle for all end‑user hardware and peripherals.
Perform onsite installations, hardware replacements, and software repairs, ensuring minimal downtime.
Use remote access and diagnostic tools to analyze issues, triage authentication problems, and support users effectively.
Support departmental infrastructure changes, including customer relocations, workstation setups, and build‑out activities.
What you’ll need to succeed (required skills)
Strong technical knowledge of desktop operating systems (Windows, macOS) and enterprise software applications.
Strong hands-on troubleshooting experience with basic networking and connectivity issues
Demonstrated experience providing deskside/field support in a corporate environment.
Excellent communication, interpersonal, and customer service skills.
Hands‑on troubleshooting experience with desktops, laptops, mobile devices, and associated hardware.
Familiarity with remote access tools and enterprise remote support technologies.
Experience with Active Directory and directory‑service administration.
Ability to manage multiple tasks, prioritize effectively, and work under pressure.
Strong analytical skills and the ability to diagnose issues systematically.
Preferred skills: what will help you stand out
Certifications such as A+, Network+, MCSA/MCSE, ITIL, or relevant vendor‑specific credentials.
Experience supporting enterprise collaboration tools and endpoint security solutions.
Knowledge of imaging technologies, deployment tools (SCCM, Intune, or similar), and asset management platforms.
Salary and Other Compensation:
The annual salary for this position is between $70,000 to $85,000 depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
At Cognizant, we're eager to meet people who believe in our mission and can make an impact in various ways. We strongly encourage you to apply even if you only meet the required skills listed. Consider what transferrable experience and skills make you a unique applicant and help us see how you'd be beneficial to this role.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
Medical/Dental/Vision/Life Insurance
Paid holidays plus Paid Time Off
401(k) plan and contributions
Long-term/Short-term Disability
Paid Parental Leave
Employee Stock Purchase Plan
At Cognizant, we're eager to meet people who believe in our mission and can make an impact in various ways. We strongly encourage you to apply even if you only meet the required skills listed. Consider what transferrable experience and skills make you a unique applicant and help us see how you'd be beneficial to this role.
Please note, this role is not able to offer visa transfer or sponsorship now or in the future
Work model:
At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance though our various wellbeing programs. Based on this role’s business requirements, this is an onsite position requiring 5 days a week at the client site in Montpelier, Vermont, USA.
The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.
We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
“Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.”
La comunidad de Cognizant:
Somos un equipo de alto calibre que se aprecia y se apoya mutuamente. Nuestra gente defiende un lugar de trabajo enérgico, colaborativo e inclusivo donde todos puedan prosperar.
- Cognizant es una comunidad global con más de 300.000 asociados en todo el mundo.
- No solo soñamos con una mejor manera, sino que la hacemos realidad.
- Cuidamos a nuestra gente, clientes, empresas, comunidades y el clima haciendo lo correcto.
- Fomentamos un entorno innovador en el que puedes construir la trayectoria profesional adecuada para ti.
Sobre nosotros:
Cognizant (NASDAQ: CTSH) es arquitecto de soluciones de IA y proveedor de servicios tecnológicos que traduce la inversión en inteligencia artificial en valor empresarial real mediante soluciones de IA de stack completo adaptadas a cada cliente. Su profundo conocimiento de la industria, los procesos y la ingeniería le permite integrar el contexto único de cada organización en sistemas tecnológicos que amplifican el potencial humano, generan un impacto real en el negocio y mantienen a las grandes empresas globales un paso adelante en un mundo en constante cambio. Para más información, visita www.cognizant.es o síguenos en @cognizant.
Cognizant es un empleador que ofrece igualdad de oportunidades. Tu solicitud y candidatura no serán consideradas en base a raza, color, sexo, religión, credo, orientación sexual, identidad de género, origen nacional, discapacidad, información genética, embarazo, condición de veterano o cualquier otra característica protegida por las leyes federales, estatales o locales.
Si tienes una discapacidad que requiere adaptaciones razonables para buscar una vacante de trabajo o enviar una solicitud, puedes enviar un correo electrónico a [email protected] con tu solicitud e información de contacto.
Disclaimer:
La información de compensación es precisa a la fecha de esta publicación. Cognizant se reserva el derecho de modificar esta información en cualquier momento, sujeto a la legislación aplicable.
Es posible que se requiera que los solicitantes asistan a entrevistas en persona o por videoconferencia. Además, es posible que se requiera que los candidatos presenten su identificación actual emitida por el estado o gobierno durante cada entrevista.
Aunque nuestro sistema permite la postulación en todos los idiomas, el (los) idioma(s) y el (los) nivel(es) de competencia requeridos para el trabajo varían. Sin embargo, se requiere un nivel básico de inglés para fines de comunicación en toda la empresa.