Google Ads Support Specialist
About the role
As a Google Ads Support Specialist, you will make an impact by delivering exceptional, high-touch support to premium enterprise users, helping them maximize the value of their Google Ads investment. You will be a valued member of the Customer Experience team and work collaboratively with internal stakeholders to drive customer success and satisfaction.
In this role, you will:
- Provide best-in-class support via phone, email, and chat, ensuring a seamless and high-quality customer experience.
- Manage and resolve complex, time-sensitive inquiries while meeting strict service level expectations.
- Translate technical advertising concepts into clear, actionable guidance tailored to user needs.
- Leverage tools, including AI-based solutions, to investigate issues, provide accurate resolutions, and optimize outcomes.
- Build strong relationships with users by understanding their needs, anticipating challenges, and proactively delivering solutions.
- Maintain accurate documentation of all interactions and continuously improve workflows based on feedback and new processes.
Work model
This is a hybrid position requiring 4 days per week onsite in (Buenos Aires) and 1 day working from home.
Working hours are Monday to Friday, 11:00 to 20:00, with an initial onboarding period of the first 8 weeks from 09:00 to 18:00.
The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements.
What you need to have to be considered
- Native Spanish proficiency and advanced level of English (written and verbal).
- 1–3 years of experience in customer support, customer experience, or client-facing roles, ideally supporting premium or enterprise users.
- Strong communication skills with the ability to convey complex information in a clear and concise manner.
- Proven ability to manage multiple priorities in a fast-paced, high-demand environment.
- Strong problem-solving skills with attention to detail and ability to resolve complex or ambiguous issues.
These will help you stand out
- Experience working with digital advertising platforms, preferably Google Ads.
- Familiarity with AI tools (e.g., Google Gemini or similar) to enhance productivity and solutions.
- Experience supporting high-value or enterprise-level users.
- Proficiency with Google Workspace tools (Docs, Sheets, Slides, etc.).
- Strong adaptability, proactive mindset, and commitment to continuous improvement.
We’re excited to meet people who share our mission and can make an impact in a variety of ways. Don’t hesitate to apply, even if you only meet the minimum requirements listed. Your transferable skills and unique experiences could make you a great fit for this role.
Acerca de Cognizant
Cognizant (Nasdaq: CTSH) es un creador de soluciones de IA y proveedor de servicios tecnológicos que conecta la inversión en IA con el valor empresarial mediante el desarrollo de soluciones de IA full‑stack para sus clientes. Su profundo conocimiento de la industria, junto con su experiencia en procesos e ingeniería, permite incorporar el contexto único de cada organización en sistemas tecnológicos que amplifican el potencial humano, generan resultados tangibles y mantienen a las empresas a la vanguardia en un entorno en constante cambio. Más información en cognizant.ai o @cognizant.
Información adicional de empleo
La información de compensación es precisa a la fecha de esta publicación. Cognizant se reserva el derecho de modificar esta información en cualquier momento, sujeto a la legislación aplicable.
Es posible que se requiera que los solicitantes asistan a entrevistas en persona o por videoconferencia. Además, es posible que se requiera que los candidatos presenten su identificación actual emitida por el estado o gobierno durante cada entrevista.
Cognizant es un empleador que ofrece igualdad de oportunidades. Tu solicitud y candidatura no serán consideradas en base a raza, color, sexo, religión, credo, orientación sexual, identidad de género, origen nacional, discapacidad, información genética, embarazo, condición de veterano o cualquier otra característica protegida por las leyes federales, estatales o locales.
Si tienes una discapacidad que requiere adaptaciones razonables para buscar una vacante de trabajo o enviar una solicitud, puedes enviar un correo electrónico a [email protected] con tu solicitud e información de contacto.
