Google Ads Support Specialist
About the role
As a Google Ads Support Specialist, you will make an impact by delivering exceptional, high-touch support to premium enterprise users, helping them maximize the value of their Google Ads investment. You will be a valued member of the Customer Experience team and work collaboratively with internal stakeholders to drive customer success and satisfaction.
In this role, you will:
- Provide best-in-class support via phone, email, and chat, ensuring a seamless and high-quality customer experience.
- Manage and resolve complex, time-sensitive inquiries while meeting strict service level expectations.
- Translate technical advertising concepts into clear, actionable guidance tailored to user needs.
- Leverage tools, including AI-based solutions, to investigate issues, provide accurate resolutions, and optimize outcomes.
- Build strong relationships with users by understanding their needs, anticipating challenges, and proactively delivering solutions.
- Maintain accurate documentation of all interactions and continuously improve workflows based on feedback and new processes.
Work model
This is a hybrid position requiring 4 days per week onsite in (Buenos Aires) and 1 day working from home.
Working hours are Monday to Friday, 11:00 to 20:00, with an initial onboarding period of the first 8 weeks from 09:00 to 18:00.
The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements.
What you need to have to be considered
- Native Spanish proficiency and advanced level of English (written and verbal).
- 1–3 years of experience in customer support, customer experience, or client-facing roles, ideally supporting premium or enterprise users.
- Strong communication skills with the ability to convey complex information in a clear and concise manner.
- Proven ability to manage multiple priorities in a fast-paced, high-demand environment.
- Strong problem-solving skills with attention to detail and ability to resolve complex or ambiguous issues.
These will help you stand out
- Experience working with digital advertising platforms, preferably Google Ads.
- Familiarity with AI tools (e.g., Google Gemini or similar) to enhance productivity and solutions.
- Experience supporting high-value or enterprise-level users.
- Proficiency with Google Workspace tools (Docs, Sheets, Slides, etc.).
- Strong adaptability, proactive mindset, and commitment to continuous improvement.
We’re excited to meet people who share our mission and can make an impact in a variety of ways. Don’t hesitate to apply, even if you only meet the minimum requirements listed. Your transferable skills and unique experiences could make you a great fit for this role.
Over Cognizant
Cognizant (NASDAQ: CTSH) is een bouwer van AI-oplossingen en een leverancier van technologiediensten. Wij slaan de brug tussen AI-investeringen en ondernemingswaarde door het bouwen van full-stack AI-oplossingen voor onze klanten. Onze diepgaande kennis van sectoren, processen en engineering stelt ons in staat om de unieke context van een organisatie te verankeren in technologische systemen. Deze systemen versterken het menselijk potentieel, realiseren tastbare resultaten en geven wereldwijde ondernemingen een voorsprong in een snel veranderende wereld. Ontdek hoe op cognizant.ai of @cognizant.
Aanvullende arbeidsinformatie
De informatie over de beloning is correct op de datum van deze vacature. Cognizant behoudt zich het recht voor om deze informatie op elk moment te wijzigen, met inachtneming van de toepasselijke wetgeving.
Van sollicitanten kan worden verwacht dat zij gesprekken bijwonen, persoonlijk of via een videogesprek. Daarnaast kan van kandidaten worden gevraagd om tijdens elk gesprek een geldig, door de overheid uitgegeven identiteitsbewijs (zoals een identiteitskaart of paspoort) te tonen.
Cognizant is een werkgever die gelijke kansen biedt. Je sollicitatie en kandidatuur worden niet beoordeeld op basis van ras, huidskleur, geslacht, religie, levensovertuiging, seksuele geaardheid, genderidentiteit, nationale afkomst, handicap, genetische informatie, zwangerschap, veteranenstatus of enige andere eigenschap die wordt beschermd door federale, regionale of lokale wetgeving.
