IT Service Delivery Manager – EUC & Digital Workplace
Experience: 10+ years
Location: Waltham, MA (onsite position)
Please note, this role is not able to offer visa transfer or sponsorship now or in the future*
We are seeking an experienced Regional Service Manager) to oversee End User Computing (EUC), Field Services, and Digital Workplace service delivery. The ideal candidate will lead transition and transformation initiatives, manage vendor relationships, drive operational excellence, and ensure adherence to SLAs and KPIs across the region.
Key Responsibilities
- Lead Field Services transitions, transformation projects, and ongoing service delivery.
- Manage EUC, Field Services, and third-party partners.
- Serve as the primary customer contact for service delivery and operational activities.
- Monitor and manage SLAs, KPIs, governance reviews, and service improvements.
- Oversee risk management, knowledge transfer, and customer sign-offs.
- Lead regional teams, vendor relationships, and operational reporting.
- Drive stakeholder engagement and executive-level communications.
Required Qualifications
- 10+ years of IT experience with 7+ years in service delivery or operations leadership.
- Experience managing EUC, Field Services, Transition, and Delivery Management programs.
- Strong knowledge of ITIL processes, SLA/KPI management, and vendor management.
- Experience with ServiceNow (SNOW) and Nexthink.
- Strong project management, customer management, and stakeholder engagement skills.
- Excellent communication and presentation abilities.
Preferred Qualifications
- ITIL and/or PMI certification.
- Experience leading large-scale transition and transformation programs.
Technical Skills
- EUC and Field Services Operations
- IT Service Management (ITIL)
- ServiceNow (SNOW), Nexthink
- Windows, macOS, and enterprise endpoint support
Applications will be accepted until 8/14/2026
The annual salary for this position is between $49,001- $90,000 depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and is subject to the terms of Cognizant’s applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
· Medical/Dental/Vision/Life Insurance
· Paid holidays plus Paid Time Off
· 401(k) plan and contribution
· Long-term/Short-term Disability
· Paid Parental Leave
· Employee Stock Purchase Plan
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
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Acerca de Cognizant
Cognizant (Nasdaq: CTSH) es un creador de soluciones de IA y proveedor de servicios tecnológicos que conecta la inversión en IA con el valor empresarial mediante el desarrollo de soluciones de IA full‑stack para sus clientes. Su profundo conocimiento de la industria, junto con su experiencia en procesos e ingeniería, permite incorporar el contexto único de cada organización en sistemas tecnológicos que amplifican el potencial humano, generan resultados tangibles y mantienen a las empresas a la vanguardia en un entorno en constante cambio. Más información en cognizant.ai o @cognizant.
Información adicional de empleo
La información de compensación es precisa a la fecha de esta publicación. Cognizant se reserva el derecho de modificar esta información en cualquier momento, sujeto a la legislación aplicable.
Es posible que se requiera que los solicitantes asistan a entrevistas en persona o por videoconferencia. Además, es posible que se requiera que los candidatos presenten su identificación actual emitida por el estado o gobierno durante cada entrevista.
Cognizant es un empleador que ofrece igualdad de oportunidades. Tu solicitud y candidatura no serán consideradas en base a raza, color, sexo, religión, credo, orientación sexual, identidad de género, origen nacional, discapacidad, información genética, embarazo, condición de veterano o cualquier otra característica protegida por las leyes federales, estatales o locales.
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