Conversational AI Platform Engineer, Minneapolis, Minnesota, United States

About the Role

As a Conversational AI Platform Engineer, you will make an impact by designing, developing, and deploying enterprise-grade conversational AI solutions, voice and chat bots, and agentic AI applications powered by AWS services and Large Language Models (LLMs). You will be a valued member of the AI Engineering team and work collaboratively with architects, cloud engineers, product owners, business stakeholders, and cross-functional technology teams to deliver innovative AI-driven solutions.

In this role, you will:

Design, develop, and deploy conversational AI platforms, including voice bots and chat bots, using AWS Lex and other deterministic bot technologies.
Build and orchestrate Agentic AI applications leveraging Amazon Bedrock, Bedrock AgentCore, and AWS Strands SDK/Framework.
Develop production-grade Generative AI and LLM-based applications utilizing tool calling, function calling, multi-agent workflows, and agent orchestration patterns.
Design intent models, conversation flows, prompts, and Natural Language Understanding (NLU) capabilities to deliver highly effective user experiences.
Monitor, optimize, troubleshoot, and continuously improve AI agents and conversational systems for accuracy, latency, scalability, reliability, observability, and cost efficiency.

Work Model

We strive to provide flexibility wherever possible. Based on this role's business requirements, this is a remote position open to qualified applicants in the United States. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.

What You Need to Have to Be Considered

Strong hands-on experience developing Conversational AI and Agentic AI platforms using Amazon Bedrock, Bedrock AgentCore, AWS Lex, AWS Strands SDK/Framework, and related AWS AI services.
Hands-on experience building production-grade Generative AI solutions using Amazon Bedrock, including LLM application development, agent workflows, tool calling, and function calling.
Strong experience designing and developing voice bot and chat bot solutions, including intent modeling, conversation design, prompt engineering, and NLU concepts.
Strong AWS cloud development experience including AWS Lambda, Amazon S3, DynamoDB, API Gateway, IAM, and CloudWatch.
Experience securing enterprise AI applications through guardrails, prompt injection mitigation, data protection, access controls, responsible AI controls, and AI security best practices.
Experience monitoring, troubleshooting, and optimizing AI agents and conversational AI platforms in production environments.
Hands-on experience with conversational analytics, agent evaluation frameworks, and bot performance optimization.
Experience using at least one AI-assisted development platform such as GitHub Copilot, ChatGPT, Cursor, Claude, or a similar development accelerator.

These Will Help You Stand Out

Knowledge of secure AI/LLM deployment patterns and cloud-native agent architectures.
Experience developing advanced multi-agent systems and complex agent orchestration patterns.
Experience implementing Retrieval-Augmented Generation (RAG) architectures.
AWS certifications such as AWS Certified AI Practitioner, AWS Certified AI Engineer, or equivalent.
Experience implementing Responsible AI, AI governance, compliance, enterprise AI security controls, and model evaluation frameworks.

We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.

Applications will be accepted until: 10/30/2026

Please note, this role is not able to offer visa transfer or sponsorship now or in the future.

Salary and Other Compensation

The annual salary for this position is between $84,000pa - $130,000pa depending on experience and other qualifications of the successful candidate. This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.

Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

Medical/Dental/Vision/Life Insurance
Paid holidays plus Paid Time Off
401(k) plan and contributions
Long-term/Short-term Disability
Paid Parental Leave
Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Acerca de Cognizant
Cognizant (Nasdaq: CTSH) es un creador de soluciones de IA y proveedor de servicios tecnológicos que conecta la inversión en IA con el valor empresarial mediante el desarrollo de soluciones de IA full‑stack para sus clientes. Su profundo conocimiento de la industria, junto con su experiencia en procesos e ingeniería, permite incorporar el contexto único de cada organización en sistemas tecnológicos que amplifican el potencial humano, generan resultados tangibles y mantienen a las empresas a la vanguardia en un entorno en constante cambio. Más información en cognizant.ai o @cognizant.

Información adicional de empleo

La información de compensación es precisa a la fecha de esta publicación. Cognizant se reserva el derecho de modificar esta información en cualquier momento, sujeto a la legislación aplicable.

Es posible que se requiera que los solicitantes asistan a entrevistas en persona o por videoconferencia. Además, es posible que se requiera que los candidatos presenten su identificación actual emitida por el estado o gobierno durante cada entrevista.

Cognizant es un empleador que ofrece igualdad de oportunidades. Tu solicitud y candidatura no serán consideradas en base a raza, color, sexo, religión, credo, orientación sexual, identidad de género, origen nacional, discapacidad, información genética, embarazo, condición de veterano o cualquier otra característica protegida por las leyes federales, estatales o locales.

Si tienes una discapacidad que requiere adaptaciones razonables para buscar una vacante de trabajo o enviar una solicitud, puedes enviar un correo electrónico a [email protected] con tu solicitud e información de contacto.