Job Summary
We are seeking an experienced Technical Support Specialist to support enterprise customer communication platforms utilizing OpenText Exstream and Quadient Inspire Interactive. The ideal candidate will be responsible for ensuring the stability, performance, and reliability of critical communication services supporting card and payment operations. This role involves production support, incident management, root cause analysis, deployments, system monitoring, and continuous improvement initiatives within a fast-paced enterprise environment.
*Please note, this role is not able to offer visa transfer or sponsorship now or in the future*
About the Role
As a Technical Support Specialist, you will play a key role in maintaining and supporting customer communication solutions built on OpenText Exstream and Quadient Inspire Interactive. You will collaborate with application, infrastructure, development, and business teams to troubleshoot production issues, support system enhancements, coordinate deployments, and improve operational efficiency. The successful candidate will possess strong analytical skills, a proactive support mindset, and experience managing enterprise applications in a production environment.
In This Role, You Will
Provide production and technical support for OpenText Exstream and Quadient Inspire Interactive environments.
Troubleshoot complex application incidents and perform root cause analysis to identify and implement permanent solutions.
Monitor batch and interactive communication processes to ensure system availability, performance, and reliability.
Support updates to templates, business rules, configuration settings, and communication workflows.
Coordinate application deployments, upgrades, patches, smoke testing, and production validations.
Partner with development, infrastructure, application, and business stakeholders to resolve service disruptions and operational issues.
Enhance monitoring, alerting, automation, and operational processes to improve service quality and reduce recurring incidents.
Maintain technical documentation, support procedures, and knowledge-base articles.
Ensure customer communications comply with security, regulatory, accuracy, and brand requirements.
Work Model
At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance though our various wellbeing programs. Based on this role’s business requirements, this is an onsite position requiring 5 days a week in a client or Cognizant office in Columbus, GA.
*Please note, this role is not able to offer visa transfer or sponsorship now or in the future*
Required Qualifications
· Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent work experience.
· Hands-on experience supporting OpenText Exstream and/or Quadient Inspire Interactive platforms.
· Experience in Application Support, Production Support, or Technical Support within enterprise environments.
· Strong knowledge of Incident Management, Problem Management, and Root Cause Analysis methodologies.
· Experience monitoring batch processing, production jobs, and business-critical applications.
· Familiarity with software deployment processes, release management, and production validation activities.
· Ability to troubleshoot complex technical issues across applications and infrastructure components.
· Experience working in cross-functional environments involving development, operations, and business teams.
· Strong analytical, communication, and documentation skills.
· Understanding of customer communication management (CCM) platforms is preferred.
· Experience supporting financial services, payment processing, banking, or card services environments is preferred.
Salary and Other Compensation:
This position is also eligible for Cognizant’s discretionary annual incentive program and stock awards, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
- Medical/Dental/Vision/Life Insurance
- Paid holidays plus Paid Time Off
- 401(k) plan and contributions
- Long-term/Short-term Disability
- Paid Parental Leave
- Employee Stock Purchase Plan
Acerca de Cognizant
Cognizant (Nasdaq: CTSH) es un creador de soluciones de IA y proveedor de servicios tecnológicos que conecta la inversión en IA con el valor empresarial mediante el desarrollo de soluciones de IA full‑stack para sus clientes. Su profundo conocimiento de la industria, junto con su experiencia en procesos e ingeniería, permite incorporar el contexto único de cada organización en sistemas tecnológicos que amplifican el potencial humano, generan resultados tangibles y mantienen a las empresas a la vanguardia en un entorno en constante cambio. Más información en cognizant.ai o @cognizant.
Información adicional de empleo
La información de compensación es precisa a la fecha de esta publicación. Cognizant se reserva el derecho de modificar esta información en cualquier momento, sujeto a la legislación aplicable.
Es posible que se requiera que los solicitantes asistan a entrevistas en persona o por videoconferencia. Además, es posible que se requiera que los candidatos presenten su identificación actual emitida por el estado o gobierno durante cada entrevista.
Cognizant es un empleador que ofrece igualdad de oportunidades. Tu solicitud y candidatura no serán consideradas en base a raza, color, sexo, religión, credo, orientación sexual, identidad de género, origen nacional, discapacidad, información genética, embarazo, condición de veterano o cualquier otra característica protegida por las leyes federales, estatales o locales.
Si tienes una discapacidad que requiere adaptaciones razonables para buscar una vacante de trabajo o enviar una solicitud, puedes enviar un correo electrónico a [email protected] con tu solicitud e información de contacto.
