Job Summary
We are seeking an experienced Technical Support Specialist to support enterprise customer communication platforms utilizing OpenText Exstream and Quadient Inspire Interactive. The ideal candidate will be responsible for ensuring the stability, performance, and reliability of critical communication services supporting card and payment operations. This role involves production support, incident management, root cause analysis, deployments, system monitoring, and continuous improvement initiatives within a fast-paced enterprise environment.
*Please note, this role is not able to offer visa transfer or sponsorship now or in the future*
About the Role
As a Technical Support Specialist, you will play a key role in maintaining and supporting customer communication solutions built on OpenText Exstream and Quadient Inspire Interactive. You will collaborate with application, infrastructure, development, and business teams to troubleshoot production issues, support system enhancements, coordinate deployments, and improve operational efficiency. The successful candidate will possess strong analytical skills, a proactive support mindset, and experience managing enterprise applications in a production environment.
In This Role, You Will
Provide production and technical support for OpenText Exstream and Quadient Inspire Interactive environments.
Troubleshoot complex application incidents and perform root cause analysis to identify and implement permanent solutions.
Monitor batch and interactive communication processes to ensure system availability, performance, and reliability.
Support updates to templates, business rules, configuration settings, and communication workflows.
Coordinate application deployments, upgrades, patches, smoke testing, and production validations.
Partner with development, infrastructure, application, and business stakeholders to resolve service disruptions and operational issues.
Enhance monitoring, alerting, automation, and operational processes to improve service quality and reduce recurring incidents.
Maintain technical documentation, support procedures, and knowledge-base articles.
Ensure customer communications comply with security, regulatory, accuracy, and brand requirements.
Work Model
At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance though our various wellbeing programs. Based on this role’s business requirements, this is an onsite position requiring 5 days a week in a client or Cognizant office in Columbus, GA.
*Please note, this role is not able to offer visa transfer or sponsorship now or in the future*
Required Qualifications
· Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent work experience.
· Hands-on experience supporting OpenText Exstream and/or Quadient Inspire Interactive platforms.
· Experience in Application Support, Production Support, or Technical Support within enterprise environments.
· Strong knowledge of Incident Management, Problem Management, and Root Cause Analysis methodologies.
· Experience monitoring batch processing, production jobs, and business-critical applications.
· Familiarity with software deployment processes, release management, and production validation activities.
· Ability to troubleshoot complex technical issues across applications and infrastructure components.
· Experience working in cross-functional environments involving development, operations, and business teams.
· Strong analytical, communication, and documentation skills.
· Understanding of customer communication management (CCM) platforms is preferred.
· Experience supporting financial services, payment processing, banking, or card services environments is preferred.
Salary and Other Compensation:
This position is also eligible for Cognizant’s discretionary annual incentive program and stock awards, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
- Medical/Dental/Vision/Life Insurance
- Paid holidays plus Paid Time Off
- 401(k) plan and contributions
- Long-term/Short-term Disability
- Paid Parental Leave
- Employee Stock Purchase Plan
À propos de Cognizant
Cognizant (NASDAQ : CTSH) est un AI Builder et une entreprise de services numériques (ESN) élaborant des solutions complètes d’IA maximisant les investissements pour des résultats concrets. Sa profonde expertise des métiers, des processus et des technologies lui permet d’intégrer dans les systèmes technologiques le contexte unique de chaque organisation de l’ingénierie à la production à l’échelle. Son objectif : améliorer l’efficacité des équipes, créer de la valeur et permettre aux grandes entreprises de rester performantes dans un monde qui évolue rapidement. Pour en savoir plus : cognizant.ai ou @cognizant.
Renseignments suppplémentaires sur l'emploi
Les informations relatives à la rémunération du poste à pourvoir dépendent de la date de publication de l’offre de poste. Cognizant se réserve le droit de modifier ces informations à tout moment, sous réserve des lois applicables.
Cognizant est un employeur soucieux de l'égalité des chances entre candidats. Votre candidature sera étudiée indépendamment de votre race, couleur, sexe, religion, croyances, orientation sexuelle, identité de genre, origine, handicap, informations génétiques, grossesse, statut d'ancien militaire ou de toute autre critère jugé discriminant par les lois européennes ou françaises.
Vous êtes porteur d'un handicap, vous pouvez-nous contacter par courriel [email protected] si vous souhaitez préciser les aménagements nécessaires pour le poste ou les entretiens à venir.
Les candidats peuvent être invités à participer à des entretiens en face à face ou par vidéoconférence. En outre, les candidats peuvent être amenés à présenter une carte d'identité valide lors de chaque entretien.
