Role: Field Services Technician
Location: Raritan, NJ (onsite 5 days a week)
*Please note, this role is not able to offer visa transfer or sponsorship now or in the future*
Role Summary
The Onsite Technician is a key Technology Services (TS) resource responsible for providing hands-on, on-site technical support to ensure reliable, secure, and efficient technology operations that enable manufacturing, lab or distribution center activities. This role focuses on day-to-day operational support, incident resolution, preventative maintenance, and execution of standard field services across applications, infrastructure, and end-user technology. The technician works closely with the Site Delivery Leader, Engineering, and the Site Support Team to meet SLAs, maintain audit readiness, and support continuous service improvement.
Key Responsibilities
· Provide on-site technical support for manufacturing and office IT systems, including desktops, laptops, printers, scanners, RF guns, MLL PCs, and other site-standard devices
· Execute incident and request fulfillment activities, including diagnosis, troubleshooting, resolution, and escalation in line with defined SLAs and procedures
· Support Reliability / Total Lifecycle Management (TLM) activities by performing preventative maintenance, equipment replacements, and lifecycle refresh tasks as scheduled
· IT Equipment integration with AD, Network, NAS.
· Assist with incident management and root cause analysis (RCA) by collecting data, performing first-level troubleshooting, and implementing corrective actions
· Deliver application support by resolving common issues, coordinating with application owners for complex problems, and validating fixes at the site level
· Participate in local project execution, including installations, upgrades, migrations, testing, and post-implementation support
· Perform field services activities, including IMAC (Install, Move, Add, Change), hardware break/fix, spares handling, and vendor coordination
· Knowledge of IT infrastructure including wired and wireless network connectivity, printers, scanners, RF devices, servers, and storage
· Maintain accurate ticket updates, asset records, and knowledge documentation in approved TS systems
· Follow all security, compliance, validation, and change management processes
Networking Knowledge & Responsibilities
· Provide first-level network support for site connectivity issues
· Understand and troubleshoot network fundamentals including TCP/IP, DNS, DHCP, Ethernet, wireless networking, and basic routing and switching
· Assist with switch port activations, cable tracing, and device connectivity validation
· Coordinate with centralized network teams for escalations
· Network + Certified preferred or equivalent hands-on networking experience
Required Qualifications
· Associate or Bachelor’s degree in Information Technology, Computer Science, Engineering, or equivalent experience
· 2–5 years of experience in onsite or field technical support, preferably in a manufacturing environment
· Hands-on experience with Windows-based systems; basic Linux exposure preferred
· Must have GxP environment experience
· Knowledge of NetBackup & Rubrik
· Working knowledge of ITSM tools and endpoint management
· Experience supporting RF devices, scanners, printers, and shop floor PCs
Desired Certifications & Skills
· Network+ certification preferred
· ITIL Foundation certification preferred
· Strong troubleshooting and analytical skills
· Clear written and verbal communication skills
· Ability to work independently in a fast-paced manufacturing environment
Other
· Occasional off-hours or weekend support may be required for incidents or planned maintenance
· Regular onsite presence, including time on the plant floor, is required
Salary and Other Compensation:
Applications will be accepted until 4/24/2026
The annual salary for this position is between $80,000- $90,000 depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
· Medical/Dental/Vision/Life Insurance
· Paid holidays plus Paid Time Off
· 401(k) plan and contributions
· Long-term/Short-term Disability
· Paid Parental Leave
· Employee Stock Purchase Plan
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
A comunidade Cognizant:
Somos uma equipe de alto calibre que aprecia e apoia uns aos outros. Nosso pessoal defende um local de trabalho enérgico, colaborativo e inclusivo, onde todos possam prosperar.
- A Cognizant é uma comunidade global com mais de 300,000 funcionários em todo o mundo.
- Não sonhamos apenas com um caminho melhor – nós fazemos acontecer.
- Cuidamos de nossas pessoas, clientes, empresa, comunidades e clima fazendo o que é certo.
- Promovemos um ambiente inovador onde você pode construir o plano de carreira certo para você.
Quem somos:
Cognizant (NASDAQ: CTSH) é uma construtora de IA e fornecedora de serviços de tecnologia, criando a ponte entre o investimento em IA e o valor para as empresas por meio do desenvolvimento de soluções de IA completas para nossos clientes. Nossa profunda experiência em setores, processos e engenharia nos permite incorporar o contexto único de cada organização em sistemas tecnológicos que potencializam a capacidade humana, geram retornos concretos e mantêm empresas globais à frente em um mundo em rápida transformação. Saiba mais em www.cognizant.com ou @cognizant.
A Cognizant é uma empregadora que investe em equidade. Sua candidatura não será pautada em raça, cor, gênero, sexualidade, credo, origem, deficiência, gravidez ou qualquer outra característica protegida pelas leis brasileiras.
Disclaimer:
As informações de compensação são precisas a partir da data desta publicação. A Cognizant se reserva o direito de modificar essas informações a qualquer momento, sujeito à lei aplicável.
Os candidatos podem ser obrigados a comparecer a entrevistas presenciais ou por videoconferência. Além disso, os candidatos podem ser obrigados a apresentar seu documento de identificação emitido pelo estado ou governo atual durante cada entrevista.
Embora nosso sistema permita a candidatura em todos os idiomas, o(s) idioma(s) e o(s) nível(is) de proficiência exigidos para o trabalho variam. No entanto, é necessário um nível básico de inglês para fins de comunicação em toda a empresa.
Se você tem uma deficiência que requer adaptações razoáveis para procurar uma vaga de emprego ou enviar uma candidatura, envie um e-mail para [email protected] com sua solicitação e informações de contato.