About the role
As a Desktop Engineer, you will make an impact by delivering reliable onsite desktop, laptop, mobile, and collaboration support for end users. You will support Windows desktop environments, assist with Mac devices as needed, resolve technical incidents, and help maintain a stable end-user computing experience within a structured IT service management environment. You will be a valued member of the Cloud Infrastructure and Security team and work closely with service desk, infrastructure, vendor, and client support teams to provide timely, high-quality technical support.
In this role, you will
• Provide onsite desktop and laptop support, with primary support for Windows systems and secondary support for Mac devices
• Install, uninstall, configure, and support approved desktop applications
• Troubleshoot Windows 7 and Windows 10 imaging issues and support operating system deployment activities
• Provide Level 2 support for Office 365, Exchange, email, calendar, contacts, instant messaging, and voice messaging tools
• Use Active Directory to support user account administration, access issues, password resets, and troubleshooting
• Support collaboration platforms including Microsoft Teams, Skype for Business, web access, and client single sign-on portal access
• Configure and securely sync iOS and Android mobile devices for end users
• Troubleshoot desktop-level antivirus, spam filtering, email archival, secure email encryption, storage notifications, and printer issues
• Coordinate with vendors for hardware upgrades, replacements, repairs, and service-related follow-up
• Document incidents, resolutions, and support activities while identifying recurring issues and recommending practical improvements
Work model
At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance through our various wellbeing programs. Based on this role’s business requirements, this is an onsite position requiring five days per week at the client location in Kohler, Wisconsin.
The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured, we will always be clear about role expectations.
What you need to have to be considered
• 2 to 3 years of hands-on desktop, laptop, and end-user support in an enterprise environment
• Strong Windows desktop support skills, including troubleshooting hardware, software, operating system, and connectivity issues
• Exposure to Mac device support in a business environment
• Working knowledge of Windows 7 and Windows 10 imaging, deployment, and troubleshooting
• Experience installing, uninstalling, configuring, and supporting approved desktop applications
• Level 2 support background with Office 365, Exchange, email, messaging, and collaboration tools
• Familiarity with Active Directory for user account support, access troubleshooting, password resets, and basic administration
• Ability to provide both onsite and remote technical support to end users
• Experience configuring iOS and Android mobile devices, supporting printers, and coordinating with hardware vendors
• Strong communication, customer service, incident management, and troubleshooting skills within a structured IT service management environment
These will help you stand out
• ITIL Foundation certification or equivalent IT service management credential
• Experience supporting both modern and legacy enterprise endpoint environments
• Familiarity with secure email encryption, spam management, email archival, antivirus troubleshooting, and storage notifications
• Exposure to single sign-on portals, web access troubleshooting, or client-specific access platforms
• Ability to identify recurring technical issues and recommend improvements to support processes
We’re excited to meet people who share our mission and can make an impact in a variety of ways. Don’t hesitate to apply, even if you only meet the minimum requirements listed.
Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.
Please note, this role is not able to offer visa transfer or sponsorship now or in the future.
Quem somos:
Cognizant (NASDAQ: CTSH) é uma construtora de IA e fornecedora de serviços de tecnologia, criando a ponte entre o investimento em IA e o valor para as empresas por meio do desenvolvimento de soluções de IA completas para nossos clientes. Nossa profunda experiência em setores, processos e engenharia nos permite incorporar o contexto único de cada organização em sistemas tecnológicos que potencializam a capacidade humana, geram retornos concretos e mantêm empresas globais à frente em um mundo em rápida transformação. Saiba mais em www.cognizant.com ou @cognizant.
A Cognizant é uma empregadora que investe em equidade. Sua candidatura não será pautada em raça, cor, gênero, sexualidade, credo, origem, deficiência, gravidez ou qualquer outra característica protegida pelas leis brasileiras.
Informações adicionais de emprego
Os candidatos podem ser obrigados a comparecer a entrevistas presenciais ou por videoconferência. Além disso, os candidatos podem ser obrigados a apresentar seu documento de identificação emitido pelo estado ou governo atual durante cada entrevista.
Embora nosso sistema permita a candidatura em todos os idiomas, o(s) idioma(s) e o(s) nível(is) de proficiência exigidos para o trabalho variam. No entanto, é necessário um nível básico de inglês para fins de comunicação em toda a empresa.
A Cognizant é uma empregadora que investe em equidade. Sua candidatura não será pautada em raça, cor, gênero, sexualidade, credo, origem, deficiência, gravidez ou qualquer outra característica protegida pelas leis brasileiras.
Se você tem uma deficiência que requer adaptações razoáveis para procurar uma vaga de emprego ou enviar uma candidatura, envie um e-mail para [email protected] com sua solicitação e informações de contato.
