About the role
As a Desktop Engineer, you will make an impact by delivering reliable onsite desktop, laptop, mobile, and collaboration support for end users. You will support Windows desktop environments, assist with Mac devices as needed, resolve technical incidents, and help maintain a stable end-user computing experience within a structured IT service management environment. You will be a valued member of the Cloud Infrastructure and Security team and work closely with service desk, infrastructure, vendor, and client support teams to provide timely, high-quality technical support.
In this role, you will
• Provide onsite desktop and laptop support, with primary support for Windows systems and secondary support for Mac devices
• Install, uninstall, configure, and support approved desktop applications
• Troubleshoot Windows 7 and Windows 10 imaging issues and support operating system deployment activities
• Provide Level 2 support for Office 365, Exchange, email, calendar, contacts, instant messaging, and voice messaging tools
• Use Active Directory to support user account administration, access issues, password resets, and troubleshooting
• Support collaboration platforms including Microsoft Teams, Skype for Business, web access, and client single sign-on portal access
• Configure and securely sync iOS and Android mobile devices for end users
• Troubleshoot desktop-level antivirus, spam filtering, email archival, secure email encryption, storage notifications, and printer issues
• Coordinate with vendors for hardware upgrades, replacements, repairs, and service-related follow-up
• Document incidents, resolutions, and support activities while identifying recurring issues and recommending practical improvements
Work model
At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance through our various wellbeing programs. Based on this role’s business requirements, this is an onsite position requiring five days per week at the client location in Kohler, Wisconsin.
The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured, we will always be clear about role expectations.
What you need to have to be considered
• 2 to 3 years of hands-on desktop, laptop, and end-user support in an enterprise environment
• Strong Windows desktop support skills, including troubleshooting hardware, software, operating system, and connectivity issues
• Exposure to Mac device support in a business environment
• Working knowledge of Windows 7 and Windows 10 imaging, deployment, and troubleshooting
• Experience installing, uninstalling, configuring, and supporting approved desktop applications
• Level 2 support background with Office 365, Exchange, email, messaging, and collaboration tools
• Familiarity with Active Directory for user account support, access troubleshooting, password resets, and basic administration
• Ability to provide both onsite and remote technical support to end users
• Experience configuring iOS and Android mobile devices, supporting printers, and coordinating with hardware vendors
• Strong communication, customer service, incident management, and troubleshooting skills within a structured IT service management environment
These will help you stand out
• ITIL Foundation certification or equivalent IT service management credential
• Experience supporting both modern and legacy enterprise endpoint environments
• Familiarity with secure email encryption, spam management, email archival, antivirus troubleshooting, and storage notifications
• Exposure to single sign-on portals, web access troubleshooting, or client-specific access platforms
• Ability to identify recurring technical issues and recommend improvements to support processes
We’re excited to meet people who share our mission and can make an impact in a variety of ways. Don’t hesitate to apply, even if you only meet the minimum requirements listed.
Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.
Please note, this role is not able to offer visa transfer or sponsorship now or in the future.
À propos de nous
Cognizant (NASDAQ: CTSH) est un concepteur d’IA et un fournisseur de services technologiques. Avec notre gamme de solutions IA full-stack, nous accompagnons nos clients au carrefour de l’investissement dans l’IA et de la valeur ajoutée. Notre grande expertise sectorielle, des processus et de l’ingénierie nous permet de convertir le contexte propre à chaque entreprise en systèmes technologiques amplificateurs du potentiel humain, générateurs de résultats tangibles et garants de l’avantage des acteurs internationaux dans un monde en constante évolution. Découvrez notre méthode sur www.cognizant.com ou suivez @cognizant.
Renseignments suppplémentaires sur l'emploi
Les informations sur la rémunération sont exactes à la date de publication. Cognizant se réserve le droit de modifier ces informations à tout moment, conformément aux lois applicables.
Les exigences linguistiques varient selon les postes, mais nous demandons à tous les candidats d’avoir une connaissance de base de l’anglais afin de faciliter les communications internes à l’échelle de l’entreprise. Pour les postes basés au Québec, une maîtrise de l’anglais est requise puisque vous fournirez des services et collaborerez avec des parties prenantes situées hors de la province, qui ne parlent pas nécessairement le français.
Cognizant est un employeur souscrivant au principe de l’égalité d’accès à l’emploi. Votre candidature et votre dossier ne seront pas examinés en fonction de la race, de la couleur, du sexe, de la religion, des croyances, de l'orientation sexuelle, de l'identité de genre, de l'origine nationale, du handicap, de l'information génétique, de la grossesse, du statut d'ancien combattant ou de toute autre caractéristique protégée telle que décrite par les lois fédérales, provinciales ou locales.
Si vous avez un handicap qui nécessite un aménagement raisonnable pour rechercher une offre d'emploi ou poser une candidature, envoyiez un courriel à [email protected] avec votre demande et vos coordonnées.
