Business Analyst, Melbourne, Victoria, Australia

What makes Cognizant a unique place to work? The combination of rapid growth and a unique place international and innovative environment! This is creating many opportunities for people like YOU — people with an entrepreneurial spirit who want to make a difference in this world.
At Cognizant, together with your colleagues from all around the world, you will collaborate on creating solutions for the world's leading companies and help them become more flexible, more innovative, and successful. Moreover, this is your chance to be part of the success story.

Position Summary:
•Highly experienced Senior Business Analyst – Telecom BSS with 10+ years of experience in telecom business analysis, requirements management, and BSS transformation initiatives. Strong expertise in billing, charging, transaction processing, legacy application modernization, and end-to-end business process analysis, with the ability to work across business and technology teams to drive transformation outcomes.

Mandatory Skills:

Domain Expertise
•Strong experience across Telecom BSS stack with emphasis on Billing, Charging, Transaction Processing, Revenue Management, and Order-to-Cash business processes.
•Deep understanding of telecom business processes and value chains including Lead-to-Order, Order-to-Cash, Usage-to-Pay, billing lifecycle, and transaction management.
•Exposure to B2B, B2C, wholesale, prepaid, and postpaid telecom operating models and customer journeys.

Billing Specialization
•Strong experience in telecom billing and charging analysis and transformation programs, including mediation, rating, invoicing, payment processing, collections, and revenue assurance.
•Good understanding of transaction processing flows and business rules for telecom products and services, including high-volume billing and financial transactions.
•Experience working with telecom billing platforms, revenue management systems, and related business process documentation

Legacy Modernization
•Proven experience in legacy application analysis, requirement mapping, remediation support, and transformation planning across telecom BSS environments.
•Experience supporting modernization initiatives involving API-led integration, process redesign, and migration to target-state business and application landscapes.
•Strong understanding of dependency analysis, impact assessment, transition planning, and coexistence of legacy and modern platforms

Business Analysis and Process Skills
•Strong knowledge of TM Forum concepts, telecom process frameworks, and BSS functional architecture.
•Hands-on experience in requirement elicitation, BPMN/process modeling, business rules definition, use case writing, and stakeholder communication.
•Familiarity with tools and methods such as BPMN, Visio, JIRA, Confluence, Excel, and requirements traceability frameworks.

Duties and Responsibilities:
•Lead end-to-end business requirement gathering, analysis, and documentation for Telecom BSS initiatives covering billing, charging, and transaction processing.
•Work closely with business stakeholders, product owners, architects, and delivery teams to define business requirements, functional specifications, and user stories.
•Drive analysis for billing and charging business processes, including product setup, rating, invoice generation, payment handling, and related customer-impacting flows.
•Analyze and document billing, charging, and transaction processing flows, including mediation, rating, billing, invoicing, payments, collections, and revenue assurance.
•Perform gap analysis, impact analysis, and process mapping for legacy application transformation and modernization programs.
•Support legacy application assessment, requirement traceability, and change request lifecycle management across BSS transformation programs.
•Facilitate workshops, Joint Application Development sessions, and stakeholder discussions to refine scope and drive consensus.
•Create and maintain BPMN/process flows, requirement documents, business rules, use cases, and traceability matrices.
•Collaborate with QA and delivery teams to support test scenario definition, UAT readiness, and solution validation.
•Provide business support during implementation and change rollout, ensuring alignment between business needs and delivered solutions

Qualifications & Certifications (Optional):
•10+ years of experience in Telecom IT/BSS domain with strong business analysis and transformation exposure.
•5+ years of experience in billing, charging, transaction processing, or revenue management functions.
•Proven track record in telecom transformation, modernization, or large-scale BSS change programs.
•Experience working with cross-functional business, operations, architecture, and delivery teams in Agile or hybrid delivery models.
•CBAP/CCBA, SAFe, TM Forum, or equivalent business analysis and agile credentials

Salary Range: >$100,000
Date of Posting: 16-Jun-26

Next Steps: If you feel this opportunity suits you, or Cognizant is the type of organization you would like to join, we want to have a conversation with you! Please apply directly with us.
For a complete list of open opportunities with Cognizant, visit http://www.cognizant.com/careers. Cognizant is committed to providing Equal Employment Opportunities. Successful candidates will be required to undergo a background check.

Sobre a Cognizant
Cognizant (NASDAQ: CTSH) é uma construtora de IA e fornecedora de serviços de tecnologia, criando a ponte entre o investimento em IA e o valor para as empresas por meio do desenvolvimento de soluções de IA completas para nossos clientes. Nossa profunda experiência em setores, processos e engenharia nos permite incorporar o contexto único de cada organização em sistemas tecnológicos que potencializam a capacidade humana, geram resultados tangíveis e mantêm empresas globais à frente em um mundo em rápida transformação. Saiba mais em cognizant.ai ou @cognizant.

A Cognizant é uma empregadora que investe em equidade. Sua candidatura não será pautada em raça, cor, gênero, sexualidade, credo, origem, deficiência, gravidez ou qualquer outra característica protegida pelas leis brasileiras.

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