Job Summary
This role supports an international policy servicing team in a multinational environment focusing on accurate and timely processing of Property and Casualty insurance policy transactions. The position requires strong MS Office proficiency attention to detail and comfort working in a structured night shift schedule from the office ensuring high quality service for global stakeholders.
Responsibilities
Manage end to end policy servicing activities to ensure timely issuance endorsement cancellation and renewal of insurance policies with high accuracy and compliance with internal guidelinesCoordinate daily with cross functional teams to clarify transaction inputs resolve data issues and maintain smooth flow of work items across the policy servicing lifecycleReview source documents meticulously to validate coverage details limits dates and client information so that every policy record remains accurate and audit readyPrepare and update structured policy logs and trackers using MS Office tools to provide transparent visibility into work status volumes and potential bottlenecksMonitor quality metrics and processing turnaround times to identify process deviations recommend corrective actions and maintain service level commitments consistentlyCreate well structured reports and performance summaries using spreadsheets and presentations to support management reviews and continuous improvement discussionsRespond promptly to internal stakeholder queries by analyzing policy data clarifying requested changes and documenting resolutions in a clear and traceable mannerCollaborate closely with quality and training teams to share recurring error patterns and support design of job aids that help enhance overall team performanceValidate premium calculations and rating inputs using predefined templates to reduce financial discrepancies and safeguard organizational revenue recognitionDocument standard procedures for frequently repeated transactions so that new team members can follow consistent steps and reduce onboarding timeAdapt proactively to changes in process instructions systems and compliance requirements by updating personal reference material and seeking clarifications when neededMaintain disciplined adherence to night shift schedules and work from office requirements to align with global client timelines and ensure dependable service coverageContribute actively to team goals by sharing workload during peak periods providing constructive feedback and supporting a collaborative and respectful work environment
Qualifications
Utilize advanced spreadsheet functions word processing and presentation capabilities in MS Office to manage large datasets and prepare accurate policy servicing documentationApply knowledge of Property and Casualty insurance concepts such as coverage types endorsements and renewal rules to interpret requests and process policy changes effectivelyDemonstrate strong analytical and numerical skills to validate transaction accuracy identify data inconsistencies and support error free policy updatesCommunicate clearly in spoken and written form with global stakeholders to ensure mutual understanding of requirements timelines and constraintsMaintain high levels of integrity confidentiality and compliance awareness when handling sensitive policy and customer data in line with organizational standardsAdapt comfortably to a dedicated night shift work pattern and office based model while maintaining focus reliability and consistent productivityExhibit a continuous learning mindset by seeking feedback participating in training sessions and staying updated on process enhancements relevant to policy servicing
Certifications Required
Preferred certifications include insurance foundation such as AINS or similar policy servicing training and advanced MS Office user level certification.
Sobre a Cognizant
Cognizant (NASDAQ: CTSH) é uma construtora de IA e fornecedora de serviços de tecnologia, criando a ponte entre o investimento em IA e o valor para as empresas por meio do desenvolvimento de soluções de IA completas para nossos clientes. Nossa profunda experiência em setores, processos e engenharia nos permite incorporar o contexto único de cada organização em sistemas tecnológicos que potencializam a capacidade humana, geram resultados tangíveis e mantêm empresas globais à frente em um mundo em rápida transformação. Saiba mais em cognizant.ai ou @cognizant.
A Cognizant é uma empregadora que investe em equidade. Sua candidatura não será pautada em raça, cor, gênero, sexualidade, credo, origem, deficiência, gravidez ou qualquer outra característica protegida pelas leis brasileiras.
Informações adicionais de emprego
Os candidatos podem ser obrigados a comparecer a entrevistas presenciais ou por videoconferência. Além disso, os candidatos podem ser obrigados a apresentar seu documento de identificação emitido pelo estado ou governo atual durante cada entrevista.
Embora nosso sistema permita a candidatura em todos os idiomas, o(s) idioma(s) e o(s) nível(is) de proficiência exigidos para o trabalho variam. No entanto, é necessário um nível básico de inglês para fins de comunicação em toda a empresa.
A Cognizant é uma empregadora que investe em equidade. Sua candidatura não será pautada em raça, cor, gênero, sexualidade, credo, origem, deficiência, gravidez ou qualquer outra característica protegida pelas leis brasileiras.
Se você tem uma deficiência que requer adaptações razoáveis para procurar uma vaga de emprego ou enviar uma candidatura, envie um e-mail para [email protected] com sua solicitação e informações de contato.
