ServiceNow Technical Trainer
Location: Remote
Employment Type: Full-Time
Job ID: 00069718501
About the role
As a ServiceNow Technical Trainer, you will make an impact by developing and delivering engaging learning experiences that strengthen ServiceNow capabilities across our organization and client teams. You will be a valued member of the Academy for ServiceNow team and work collaboratively with Global Training, ServiceNow subject matter experts, delivery teams, and business leaders to build a strong talent pipeline and enable successful ServiceNow implementations.
In this role, you will:
- Deliver instructor-led, virtual, and role-based ServiceNow training programs for internal teams, partners, and clients.
- Design, develop, and continuously improve learning content, including training materials, hands-on labs, job aids, exercises, and certification preparation resources.
- Partner with the Global Training team to support regional learning strategies aligned with business priorities and ServiceNow capability goals.
- Mentor and enable trainers, consultants, and team members to drive consistent and high-quality learning experiences.
- Assess learner progress, provide coaching and feedback, and support readiness for ServiceNow certifications and project assignments.
- Collaborate with subject matter experts and delivery teams to ensure training content reflects current platform capabilities, best practices, and market trends.
- Promote knowledge-sharing initiatives and contribute to thought leadership, training innovation, and capability development programs.
- Track certification readiness and support ongoing learning initiatives across Services, Sales, and Digital teams.
Work model
We strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a remote position open to qualified applicants in the United States. Regardless of your working arrangement, we support a healthy work-life balance through our various wellbeing programs.
The working arrangements for this role are accurate as of the date of posting and may change based on project, business, or client requirements. We will always be clear about role expectations.
What you need to have to be considered
- 5+ years of experience delivering ServiceNow implementations, training, or enablement programs.
- Strong working knowledge of the ServiceNow platform and the ability to communicate technical concepts to diverse audiences.
- Experience facilitating instructor-led and virtual training sessions in a corporate, consulting, or technology environment.
- ServiceNow Certified System Administrator (CSA) certification.
- Certified Implementation Specialist (CIS) certifications in at least two ServiceNow product areas.
- Strong presentation, facilitation, coaching, mentoring, and communication skills.
- Experience developing training materials, learning content, and certification preparation resources.
- Bachelor's degree in Computer Science, Information Systems, Management Information Systems, or a related field, or equivalent experience.
These will help you stand out
- Experience serving as a certified trainer or leading large-scale client-facing training initiatives.
- Experience designing learning programs, curricula, and technical enablement strategies.
- Knowledge of adult learning principles, instructional design, and learning management systems.
- Experience supporting ServiceNow certification readiness and compliance initiatives.
- Ability to create thought leadership content, present at industry events, and contribute to knowledge-sharing programs.
- Experience collaborating with global teams and supporting enterprise learning organizations.
Salary and Other Compensation:
Applicants will be accepted till 9/03/2026
Cognizant will only consider applicants for this position who are legally authorized to work in the United States without company sponsorship.
*Please note, this role is not able to offer visa transfer or sponsorship now or in the future*
The annual salary for this position will be in the range of $108,000 - $125,000 depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
- Medical/Dental/Vision/Life Insurance
- Paid holidays plus Paid Time Off
- 401(k) plan and contributions
- Long-term/Short-term Disability
- Paid Parental Leave
- Employee Stock Purchase Plan
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Our strength is built on our ability to work together. Our diverse backgrounds offer different perspectives and new ways of thinking. It encourages lively discussions, creativity, productivity, and helps us build better solutions for our clients. We want someone who thrives in this setting and is inspired to craft meaningful solutions through true collaboration.
If you are content with ambiguity, excited by change, and excel through autonomy, we’d love to hear from you!
Apply Now!
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Sobre a Cognizant
Cognizant (NASDAQ: CTSH) é uma construtora de IA e fornecedora de serviços de tecnologia, criando a ponte entre o investimento em IA e o valor para as empresas por meio do desenvolvimento de soluções de IA completas para nossos clientes. Nossa profunda experiência em setores, processos e engenharia nos permite incorporar o contexto único de cada organização em sistemas tecnológicos que potencializam a capacidade humana, geram resultados tangíveis e mantêm empresas globais à frente em um mundo em rápida transformação. Saiba mais em cognizant.ai ou @cognizant.
A Cognizant é uma empregadora que investe em equidade. Sua candidatura não será pautada em raça, cor, gênero, sexualidade, credo, origem, deficiência, gravidez ou qualquer outra característica protegida pelas leis brasileiras.
Informações adicionais de emprego
Os candidatos podem ser obrigados a comparecer a entrevistas presenciais ou por videoconferência. Além disso, os candidatos podem ser obrigados a apresentar seu documento de identificação emitido pelo estado ou governo atual durante cada entrevista.
Embora nosso sistema permita a candidatura em todos os idiomas, o(s) idioma(s) e o(s) nível(is) de proficiência exigidos para o trabalho variam. No entanto, é necessário um nível básico de inglês para fins de comunicação em toda a empresa.
A Cognizant é uma empregadora que investe em equidade. Sua candidatura não será pautada em raça, cor, gênero, sexualidade, credo, origem, deficiência, gravidez ou qualquer outra característica protegida pelas leis brasileiras.
Se você tem uma deficiência que requer adaptações razoáveis para procurar uma vaga de emprego ou enviar uma candidatura, envie um e-mail para [email protected] com sua solicitação e informações de contato.
