ServiceNow Technical Trainer
Location: Remote
Employment Type: Full-Time
Job ID: 00069718501
About the role
As a ServiceNow Technical Trainer, you will make an impact by developing and delivering engaging learning experiences that strengthen ServiceNow capabilities across our organization and client teams. You will be a valued member of the Academy for ServiceNow team and work collaboratively with Global Training, ServiceNow subject matter experts, delivery teams, and business leaders to build a strong talent pipeline and enable successful ServiceNow implementations.
In this role, you will:
- Deliver instructor-led, virtual, and role-based ServiceNow training programs for internal teams, partners, and clients.
- Design, develop, and continuously improve learning content, including training materials, hands-on labs, job aids, exercises, and certification preparation resources.
- Partner with the Global Training team to support regional learning strategies aligned with business priorities and ServiceNow capability goals.
- Mentor and enable trainers, consultants, and team members to drive consistent and high-quality learning experiences.
- Assess learner progress, provide coaching and feedback, and support readiness for ServiceNow certifications and project assignments.
- Collaborate with subject matter experts and delivery teams to ensure training content reflects current platform capabilities, best practices, and market trends.
- Promote knowledge-sharing initiatives and contribute to thought leadership, training innovation, and capability development programs.
- Track certification readiness and support ongoing learning initiatives across Services, Sales, and Digital teams.
Work model
We strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a remote position open to qualified applicants in the United States. Regardless of your working arrangement, we support a healthy work-life balance through our various wellbeing programs.
The working arrangements for this role are accurate as of the date of posting and may change based on project, business, or client requirements. We will always be clear about role expectations.
What you need to have to be considered
- 5+ years of experience delivering ServiceNow implementations, training, or enablement programs.
- Strong working knowledge of the ServiceNow platform and the ability to communicate technical concepts to diverse audiences.
- Experience facilitating instructor-led and virtual training sessions in a corporate, consulting, or technology environment.
- ServiceNow Certified System Administrator (CSA) certification.
- Certified Implementation Specialist (CIS) certifications in at least two ServiceNow product areas.
- Strong presentation, facilitation, coaching, mentoring, and communication skills.
- Experience developing training materials, learning content, and certification preparation resources.
- Bachelor's degree in Computer Science, Information Systems, Management Information Systems, or a related field, or equivalent experience.
These will help you stand out
- Experience serving as a certified trainer or leading large-scale client-facing training initiatives.
- Experience designing learning programs, curricula, and technical enablement strategies.
- Knowledge of adult learning principles, instructional design, and learning management systems.
- Experience supporting ServiceNow certification readiness and compliance initiatives.
- Ability to create thought leadership content, present at industry events, and contribute to knowledge-sharing programs.
- Experience collaborating with global teams and supporting enterprise learning organizations.
Salary and Other Compensation:
Applicants will be accepted till 9/03/2026
Cognizant will only consider applicants for this position who are legally authorized to work in the United States without company sponsorship.
*Please note, this role is not able to offer visa transfer or sponsorship now or in the future*
The annual salary for this position will be in the range of $108,000 - $125,000 depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
- Medical/Dental/Vision/Life Insurance
- Paid holidays plus Paid Time Off
- 401(k) plan and contributions
- Long-term/Short-term Disability
- Paid Parental Leave
- Employee Stock Purchase Plan
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Our strength is built on our ability to work together. Our diverse backgrounds offer different perspectives and new ways of thinking. It encourages lively discussions, creativity, productivity, and helps us build better solutions for our clients. We want someone who thrives in this setting and is inspired to craft meaningful solutions through true collaboration.
If you are content with ambiguity, excited by change, and excel through autonomy, we’d love to hear from you!
Apply Now!
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À propos de Cognizant
Cognizant (NASDAQ : CTSH) est un AI Builder et une entreprise de services numériques (ESN) élaborant des solutions complètes d’IA maximisant les investissements pour des résultats concrets. Sa profonde expertise des métiers, des processus et des technologies lui permet d’intégrer dans les systèmes technologiques le contexte unique de chaque organisation de l’ingénierie à la production à l’échelle. Son objectif : améliorer l’efficacité des équipes, créer de la valeur et permettre aux grandes entreprises de rester performantes dans un monde qui évolue rapidement. Pour en savoir plus : cognizant.ai ou @cognizant.
Renseignments suppplémentaires sur l'emploi
Les informations sur la rémunération sont exactes à la date de publication. Cognizant se réserve le droit de modifier ces informations à tout moment, conformément aux lois applicables.
Les exigences linguistiques varient selon les postes, mais nous demandons à tous les candidats d’avoir une connaissance de base de l’anglais afin de faciliter les communications internes à l’échelle de l’entreprise. Pour les postes basés au Québec, une maîtrise de l’anglais est requise puisque vous fournirez des services et collaborerez avec des parties prenantes situées hors de la province, qui ne parlent pas nécessairement le français.
Cognizant est un employeur souscrivant au principe de l’égalité d’accès à l’emploi. Votre candidature et votre dossier ne seront pas examinés en fonction de la race, de la couleur, du sexe, de la religion, des croyances, de l'orientation sexuelle, de l'identité de genre, de l'origine nationale, du handicap, de l'information génétique, de la grossesse, du statut d'ancien combattant ou de toute autre caractéristique protégée telle que décrite par les lois fédérales, provinciales ou locales.
Si vous avez un handicap qui nécessite un aménagement raisonnable pour rechercher une offre d'emploi ou poser une candidature, envoyiez un courriel à [email protected] avec votre demande et vos coordonnées.
