Consumer Goods - Client Relationship Manager, Chicago,IL-200 N laSalleSt, Illinois, United States

Job Summary

This hybrid role focuses on building and maintaining strategic client relationships to drive long term business value through business relationship management practices. The client relationship manager will collaborate closely with internal stakeholders and clients to understand needs align services and solutions and enhance satisfaction and retention. This role includes day time collaboration across functions structured account planning and proactive issue resolution while ensuring consist

Responsibilities

Manage complex client portfolios by developing structured relationship plans that align client objectives with organization capabilities and measurable business outcomes
Drive client satisfaction by proactively identifying service improvement opportunities and coordinating cross functional responses that address emerging needs and reduce operational friction
Coordinate regular account reviews with clients to present performance insights discuss upcoming initiatives and agree on clear priorities that support long term value creation
Guide the translation of client business requirements into actionable service roadmaps by partnering with internal teams and ensuring timely communication of expectations and milestones
Oversee issue resolution processes by tracking escalations facilitating root cause analysis and ensuring corrective actions are implemented and monitored for sustained improvement
Collaborate with commercial and delivery teams to shape proposals that reflect client context business relationship management principles and realistic commitments that can be reliably achieved
Align relationship strategies with food services and hotel domain practices by incorporating sector insights into recommendations that support operational efficiency and guest experience enhancements
Support hybrid working practices by organizing structured communication rhythms digital touchpoints and onsite interactions that maintain continuity and trust with client stakeholders
Strengthen internal understanding of client environments by sharing business relationship management findings and fostering alignment between technology operational and commercial groups
Monitor key relationship health indicators such as satisfaction retention trend drivers and feedback themes and convert them into clear actions that enhance client partnership resilience
Promote adoption of business relationship management frameworks and tools across teams to standardize engagement methods and improve transparency on commitments dependencies and delivery risks
Coordinate internal governance forums to ensure that commitments made to clients are tracked resourced appropriately and adjusted in response to changing business or operational constraints
Document and communicate lessons learned from major engagements so that future client interactions benefit from improved practices and more consistent outcomes across the portfolio

Qualifications

Possess extensive experience in business relationship management including structured stakeholder analysis value mapping and collaborative planning for complex enterprise clients
Demonstrate strong background engaging with food services and hotel domain organizations with the ability to contextualize operational challenges and service models in client discussions
Exhibit advanced communication and negotiation capabilities with a focus on clear expectation setting conflict management and transparent follow through across hybrid work environments
Apply analytical skills to interpret account performance metrics risk indicators and qualitative feedback and convert these insights into targeted actions that improve relationship health
Utilize collaboration tools and client management platforms effectively to maintain accurate records of engagements follow ups and commitments that support consistent day shift operations
Show proven ability to work independently with minimal supervision while coordinating diverse internal contributors to deliver cohesive outcomes for strategic client accounts
Display commitment to ethical practices sustainability considerations and inclusive client engagement approaches that reinforce organization purpose and broader societal impact

Certifications Required

Certified Business Relationship Manager CBTL or equivalent business relationship management certification preferred

Sobre a Cognizant
Cognizant (NASDAQ: CTSH) é uma construtora de IA e fornecedora de serviços de tecnologia, criando a ponte entre o investimento em IA e o valor para as empresas por meio do desenvolvimento de soluções de IA completas para nossos clientes. Nossa profunda experiência em setores, processos e engenharia nos permite incorporar o contexto único de cada organização em sistemas tecnológicos que potencializam a capacidade humana, geram resultados tangíveis e mantêm empresas globais à frente em um mundo em rápida transformação. Saiba mais em cognizant.ai ou @cognizant.

A Cognizant é uma empregadora que investe em equidade. Sua candidatura não será pautada em raça, cor, gênero, sexualidade, credo, origem, deficiência, gravidez ou qualquer outra característica protegida pelas leis brasileiras.

Informações adicionais de emprego
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Embora nosso sistema permita a candidatura em todos os idiomas, o(s) idioma(s) e o(s) nível(is) de proficiência exigidos para o trabalho variam. No entanto, é necessário um nível básico de inglês para fins de comunicação em toda a empresa.

Se você tem uma deficiência que requer adaptações razoáveis para procurar uma vaga de emprego ou enviar uma candidatura, envie um e-mail para [email protected] com sua solicitação e informações de contato.