Skip to main content

Consumer Goods - Client Relationship Manager

00069828391

Job Summary

This hybrid role focuses on building and maintaining strategic client relationships to drive long term business value through business relationship management practices. The client relationship manager will collaborate closely with internal stakeholders and clients to understand needs align services and solutions and enhance satisfaction and retention. This role includes day time collaboration across functions structured account planning and proactive issue resolution while ensuring consist


Responsibilities

  • Manage complex client portfolios by developing structured relationship plans that align client objectives with organization capabilities and measurable business outcomes
  • Drive client satisfaction by proactively identifying service improvement opportunities and coordinating cross functional responses that address emerging needs and reduce operational friction
  • Coordinate regular account reviews with clients to present performance insights discuss upcoming initiatives and agree on clear priorities that support long term value creation
  • Guide the translation of client business requirements into actionable service roadmaps by partnering with internal teams and ensuring timely communication of expectations and milestones
  • Oversee issue resolution processes by tracking escalations facilitating root cause analysis and ensuring corrective actions are implemented and monitored for sustained improvement
  • Collaborate with commercial and delivery teams to shape proposals that reflect client context business relationship management principles and realistic commitments that can be reliably achieved
  • Align relationship strategies with food services and hotel domain practices by incorporating sector insights into recommendations that support operational efficiency and guest experience enhancements
  • Support hybrid working practices by organizing structured communication rhythms digital touchpoints and onsite interactions that maintain continuity and trust with client stakeholders
  • Strengthen internal understanding of client environments by sharing business relationship management findings and fostering alignment between technology operational and commercial groups
  • Monitor key relationship health indicators such as satisfaction retention trend drivers and feedback themes and convert them into clear actions that enhance client partnership resilience
  • Promote adoption of business relationship management frameworks and tools across teams to standardize engagement methods and improve transparency on commitments dependencies and delivery risks
  • Coordinate internal governance forums to ensure that commitments made to clients are tracked resourced appropriately and adjusted in response to changing business or operational constraints
  • Document and communicate lessons learned from major engagements so that future client interactions benefit from improved practices and more consistent outcomes across the portfolio


Qualifications

  • Possess extensive experience in business relationship management including structured stakeholder analysis value mapping and collaborative planning for complex enterprise clients
  • Demonstrate strong background engaging with food services and hotel domain organizations with the ability to contextualize operational challenges and service models in client discussions
  • Exhibit advanced communication and negotiation capabilities with a focus on clear expectation setting conflict management and transparent follow through across hybrid work environments
  • Apply analytical skills to interpret account performance metrics risk indicators and qualitative feedback and convert these insights into targeted actions that improve relationship health
  • Utilize collaboration tools and client management platforms effectively to maintain accurate records of engagements follow ups and commitments that support consistent day shift operations
  • Show proven ability to work independently with minimal supervision while coordinating diverse internal contributors to deliver cohesive outcomes for strategic client accounts
  • Display commitment to ethical practices sustainability considerations and inclusive client engagement approaches that reinforce organization purpose and broader societal impact


Certifications Required

Certified Business Relationship Manager CBTL or equivalent business relationship management certification preferred

About Cognizant: 
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.

Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

Benefits that help you thrive and grow

Our benefits program is built with you in mind—so you can enjoy a fulfilling, balanced and healthy life.

a blue line drawing of a plant with leaves

Financial wellbeing

We regularly review market data to ensure compensation reflects the value you bring. Your benefits extend beyond pay and may include retirement plans, financial education, etc.

Stay Healthy Midnight Blue RGB

Physical and mental health

We empower you to prioritize your wellbeing through paid time off, flexible working where possible, healthcare plans, counselling, our Mental Health Allyship program and more. 

Build The Career You Want Midnight Blue RGB

Your career, your way

With 350,000+ roles at Cognizant, you’ll have opportunities explore new technologies, industries and locations—and build the skills you need to grow your career.

Making A Meaningful Impact Midnight Blue RGB

Real-world impact

Think about the biggest brands you rely on. Chances are, they rely on us to help strengthen their business. Here, you’ll turn bold ideas into solutions that improve lives everywhere.

Your path to Cognizant

Here’s what you can expect from our hiring process. Please keep in mind that it may vary by role and location. Explore our FAQs to learn more.

a person sitting at a table using a laptop

Step 1: Apply to the right opportunity

Find an open role that matches your skills and career goals and show us why you’re the person for the job. Don’t see the right opportunity? Consider joining our Talent Community.

a person holding a tablet and talking on the phone

Step 2: Connect with your recruiter

If one of our recruiters sees a fit, they’ll set up a short intro call to learn more about you and how your experiences and skills match the role.

a person smiling at a table with a laptop

Step 3: Show off your skills

If you and our team would like to continue the process, you’ll interview with our hiring team. Some roles may also require technical assessments and/or client interviews.

a group of people sitting around a table

Step 4: Decision time

Our team will then review each candidates’ potential to succeed in the role. This step may take some time because we want to find the right fit for both you and us—but you can count on us to keep you updated.

a person with long blonde hair wearing a white shirt with orange and purple flowers
What I value most about working at Cognizant is the opportunity to innovate while delivering real business impact. My role allows me to combine strategy, technology, and collaboration across global teams, which makes every project meaningful. The support for continuous learning and innovation has been instrumental in my growth.
Beata Ogorzala Senior Event Manager
1 (2)
Cognizant has one of the best learning ecosystems you can ask for. From sponsored certifications to training platforms to mentorship, we have all that we need to grow.
Debashish Mishra SAP MM Developer
2
Cognizant offers me more than a job; it offers a community. We support each other, collaborate across borders and celebrate wins together. If you’re looking for a culture that values flexibility, diversity and growth, this is the place to be.
Laura Reynaud Lead Counsel
3
When I first joined, I was quiet and hesitant to share my thoughts. The leadership programs and the mentoring I’ve received have helped me find my voice and grow as a leader.
Sujatha Gopalakrishnan Portfolio Delivery Lead
4
I’ve had the chance to work on impactful projects and shadow colleagues, all while getting involved in internal initiatives. The world is your oyster at Cognizant—you just need to take advantage of it!
Lucas Hoffman Consultant

Haven't yet found the right opportunity?

Get the latest updates on job opportunities, recruitment events and company news—tailored just for you!

Be in the know