Voice Support-Indonesian speaker, Kuala Lumpur, KL-Level 30, Kuala Lumpur, Malaysia

Job Summary

This entry level role as PE Maps specialist focuses on reviewing validating and enriching digital map data to enhance the accuracy usability and safety of mapping solutions for global customers. The candidate will work from office in a day shift environment using strong English communication skills and native Bahasa Indonesia proficiency to interpret local context resolve data quality issues and support customer facing teams. Contributions directly improve navigation experiences local business vi

Responsibilities

Review map data for assigned regions to ensure accurate representation of roads landmarks and points of interest consistently applying internal mapping guidelines to maintain high data quality across the platform.
Analyze user feedback and internal quality reports to identify mapping issues such as incorrect locations missing entities and outdated information and update records to enhance navigation reliability and user trust.
Validate geospatial information using internal tools satellite imagery and reference materials focusing on precise alignment of map features to support routing search and proximity based services.
Document findings corrections and status updates in mapping systems with clear and concise notes enabling transparent audit trails collaboration with cross functional teams and efficient issue resolution.
Collaborate with customer support teams by explaining map related resolutions in simple and clear English helping them respond to end users with accurate information and realistic expectations.
Utilize Bahasa proficiency to interpret local naming conventions address formats and cultural nuances improving localization quality and ensuring that map content is relevant to native users in the Indonesian market.
Follow standardized workflows and productivity targets in a structured office environment balancing speed and accuracy to achieve consistent output that aligns with company quality benchmarks.
Apply problem solving skills to investigate complex mapping anomalies compare multiple data sources and recommend best fit solutions that improve overall data integrity and user experience.
Monitor change logs and newly ingested datasets to identify potential conflicts or duplications in map records and perform targeted clean up activities to maintain a coherent and reliable geospatial database.
Communicate clearly with peers and supervisors through written and spoken English sharing progress updates clarifying requirements and escalating blockers to ensure smooth task execution.
Adhere to data privacy security and compliance standards by handling mapping information responsibly respecting regulatory constraints and supporting ethical use of geospatial data for society.
Contribute ideas for process improvements in mapping workflows suggesting refinements to tools and guidelines that can reduce errors increase efficiency and enhance the quality of location based services.
Support internal initiatives that measure user satisfaction with maps interpreting metrics and qualitative feedback to prioritize data enhancements that directly impact community mobility and business visibility.

Qualifications

Demonstrate strong English reading writing and speaking skills that enable effective comprehension of mapping guidelines clear documentation of updates and constructive communication with global teams.
Exhibit native level Bahasa Indonesia proficiency with the ability to read write and speak at a novice level for professional contexts supporting accurate interpretation of local addresses place names and user feedback from Indonesian markets.
Show foundational familiarity with customer support or service environments where listening skills empathy and clear communication are used to resolve user issues related to digital products or online services.
Display comfort using computers online maps and productivity tools with the ability to quickly learn proprietary mapping platforms and follow detailed procedures without extensive supervision.
Demonstrate attention to detail and accuracy in data handling ensuring that every map update is carefully verified and that documentation is free of ambiguous or inconsistent information.
Exhibit collaborative work habits suited to an office based role including punctuality responsiveness to task assignments and a willingness to share knowledge with peers to achieve shared mapping goals.
Show openness to structured day shift work patterns without travel requirements maintaining reliable attendance and focus that support predictable service levels for internal and external stakeholders.

Certifications Required

Preferred certification in Indonesian language proficiency or equivalent demonstrating strong communication skills suitable for map data operations.

Sobre a Cognizant
Cognizant (NASDAQ: CTSH) é uma construtora de IA e fornecedora de serviços de tecnologia, criando a ponte entre o investimento em IA e o valor para as empresas por meio do desenvolvimento de soluções de IA completas para nossos clientes. Nossa profunda experiência em setores, processos e engenharia nos permite incorporar o contexto único de cada organização em sistemas tecnológicos que potencializam a capacidade humana, geram resultados tangíveis e mantêm empresas globais à frente em um mundo em rápida transformação. Saiba mais em cognizant.ai ou @cognizant.

A Cognizant é uma empregadora que investe em equidade. Sua candidatura não será pautada em raça, cor, gênero, sexualidade, credo, origem, deficiência, gravidez ou qualquer outra característica protegida pelas leis brasileiras.

Informações adicionais de emprego
Os candidatos podem ser obrigados a comparecer a entrevistas presenciais ou por videoconferência. Além disso, os candidatos podem ser obrigados a apresentar seu documento de identificação emitido pelo estado ou governo atual durante cada entrevista.

Embora nosso sistema permita a candidatura em todos os idiomas, o(s) idioma(s) e o(s) nível(is) de proficiência exigidos para o trabalho variam. No entanto, é necessário um nível básico de inglês para fins de comunicação em toda a empresa.

Se você tem uma deficiência que requer adaptações razoáveis para procurar uma vaga de emprego ou enviar uma candidatura, envie um e-mail para [email protected] com sua solicitação e informações de contato.