About the role
As an End User Computing Manager, you will make an impact by leading deskside support, field services, and Tech Lounge activities that keep our hardware, software, and IT systems running smoothly and securely. You'll drive the endpoint lifecycle from MDM and imaging through patching and asset tracking, oversee workplace technology such as AV and conference room systems, and ensure ITIL-aligned, ServiceNow-driven support across every channel. You will be a valued member of the Cloud Infrastructure and Security team, partnering with end users, IT professionals, and service management teams to deliver reliable IT operations at scale.
In this role, you will
• Lead and manage EUC operations, including deskside support, field services, and Tech Lounge activities, ensuring consistent and high-quality end-user experience
• Oversee end-user support across multiple channels (phone, email, remote tools, and in-person), ensuring SLA adherence and user satisfaction
• Drive efficient user onboarding processes, including account provisioning, device setup, and software deployment
• Manage enterprise endpoint ecosystem, including deployment and administration of devices using MDM platforms such as Jamf and Microsoft Intune
• Ensure effective troubleshooting and resolution of endpoint issues related to configuration, connectivity, and security compliance
• Oversee support for workplace infrastructure, including printers, AV systems, and conference room technologies
• Govern endpoint lifecycle management, including imaging (PXE, Autopilot, Mac imaging), patching, upgrades, and asset refresh programs
• Provide oversight on tools such as SCCM and Intune for software distribution, patch management, and device compliance
• Collaborate with cross-functional IT teams to resolve escalations and drive continuous service improvements
• Ensure accurate documentation of incidents, resolutions, and knowledge articles within the ticketing system (e.g., ServiceNow)
• Drive IT Asset Management (ITAM) practices, ensuring full lifecycle tracking from procurement to retirement
• Maintain data integrity of CMDB, ensuring accurate and up-to-date configuration and asset records
• Enforce adherence to organizational policies, security standards, and audit requirements
• Manage on-call rotations and ensure availability of after-hours support coverage
Work model
At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance through our various well-being programs. Based on this role’s business requirements, this is an onsite position requiring 5 days a week in a client or Cognizant office in Santa Clara, CA.
The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.
What you need to have to be considered
• 8 or more years of experience in EUC, Deskside, or Field Services management
• Expertise in MDM tools (Jamf, Intune) and endpoint management (SCCM, Intune)
• Solid understanding of device imaging and deployment technologies (PXE, Autopilot, Mac imaging)
• Hands-on experience in AV support and workplace technology management
• Strong knowledge of ITIL processes, ServiceNow, and ITAM/CMDB best practices
• Excellent stakeholder management, communication, and team leadership skills
These will help you stand out
• Bachelor's degree or equivalent technical degree
• ITIL certification desirable
• Microsoft and other technical certifications are advantageous
• HP certification
We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed.
Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.
Salary and Other Compensation:
Applications will be accepted until August 20, 2026.
The annual salary for this position is between USD $99,000 - $110,000 depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
·Medical/Dental/Vision/Life Insurance
· Paid holidays plus Paid Time Off
· 401(k) plan and contributions
· Long-term/Short-term Disability
· Paid Parental Leave
· Employee Stock Purchase Plan
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Please note, this role is not able to offer visa transfer or sponsorship now or in the future.
Sobre a Cognizant
Cognizant (NASDAQ: CTSH) é uma construtora de IA e fornecedora de serviços de tecnologia, criando a ponte entre o investimento em IA e o valor para as empresas por meio do desenvolvimento de soluções de IA completas para nossos clientes. Nossa profunda experiência em setores, processos e engenharia nos permite incorporar o contexto único de cada organização em sistemas tecnológicos que potencializam a capacidade humana, geram resultados tangíveis e mantêm empresas globais à frente em um mundo em rápida transformação. Saiba mais em cognizant.ai ou @cognizant.
A Cognizant é uma empregadora que investe em equidade. Sua candidatura não será pautada em raça, cor, gênero, sexualidade, credo, origem, deficiência, gravidez ou qualquer outra característica protegida pelas leis brasileiras.
Informações adicionais de emprego
Os candidatos podem ser obrigados a comparecer a entrevistas presenciais ou por videoconferência. Além disso, os candidatos podem ser obrigados a apresentar seu documento de identificação emitido pelo estado ou governo atual durante cada entrevista.
Embora nosso sistema permita a candidatura em todos os idiomas, o(s) idioma(s) e o(s) nível(is) de proficiência exigidos para o trabalho variam. No entanto, é necessário um nível básico de inglês para fins de comunicação em toda a empresa.
A Cognizant é uma empregadora que investe em equidade. Sua candidatura não será pautada em raça, cor, gênero, sexualidade, credo, origem, deficiência, gravidez ou qualquer outra característica protegida pelas leis brasileiras.
Se você tem uma deficiência que requer adaptações razoáveis para procurar uma vaga de emprego ou enviar uma candidatura, envie um e-mail para [email protected] com sua solicitação e informações de contato.
