About the role
As an End User Computing Manager, you will make an impact by leading deskside support, field services, and Tech Lounge activities that keep our hardware, software, and IT systems running smoothly and securely. You'll drive the endpoint lifecycle from MDM and imaging through patching and asset tracking, oversee workplace technology such as AV and conference room systems, and ensure ITIL-aligned, ServiceNow-driven support across every channel. You will be a valued member of the Cloud Infrastructure and Security team, partnering with end users, IT professionals, and service management teams to deliver reliable IT operations at scale.
In this role, you will
• Lead and manage EUC operations, including deskside support, field services, and Tech Lounge activities, ensuring consistent and high-quality end-user experience
• Oversee end-user support across multiple channels (phone, email, remote tools, and in-person), ensuring SLA adherence and user satisfaction
• Drive efficient user onboarding processes, including account provisioning, device setup, and software deployment
• Manage enterprise endpoint ecosystem, including deployment and administration of devices using MDM platforms such as Jamf and Microsoft Intune
• Ensure effective troubleshooting and resolution of endpoint issues related to configuration, connectivity, and security compliance
• Oversee support for workplace infrastructure, including printers, AV systems, and conference room technologies
• Govern endpoint lifecycle management, including imaging (PXE, Autopilot, Mac imaging), patching, upgrades, and asset refresh programs
• Provide oversight on tools such as SCCM and Intune for software distribution, patch management, and device compliance
• Collaborate with cross-functional IT teams to resolve escalations and drive continuous service improvements
• Ensure accurate documentation of incidents, resolutions, and knowledge articles within the ticketing system (e.g., ServiceNow)
• Drive IT Asset Management (ITAM) practices, ensuring full lifecycle tracking from procurement to retirement
• Maintain data integrity of CMDB, ensuring accurate and up-to-date configuration and asset records
• Enforce adherence to organizational policies, security standards, and audit requirements
• Manage on-call rotations and ensure availability of after-hours support coverage
Work model
At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance through our various well-being programs. Based on this role’s business requirements, this is an onsite position requiring 5 days a week in a client or Cognizant office in Santa Clara, CA.
The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.
What you need to have to be considered
• 8 or more years of experience in EUC, Deskside, or Field Services management
• Expertise in MDM tools (Jamf, Intune) and endpoint management (SCCM, Intune)
• Solid understanding of device imaging and deployment technologies (PXE, Autopilot, Mac imaging)
• Hands-on experience in AV support and workplace technology management
• Strong knowledge of ITIL processes, ServiceNow, and ITAM/CMDB best practices
• Excellent stakeholder management, communication, and team leadership skills
These will help you stand out
• Bachelor's degree or equivalent technical degree
• ITIL certification desirable
• Microsoft and other technical certifications are advantageous
• HP certification
We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed.
Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.
Salary and Other Compensation:
Applications will be accepted until August 20, 2026.
The annual salary for this position is between USD $99,000 - $110,000 depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
·Medical/Dental/Vision/Life Insurance
· Paid holidays plus Paid Time Off
· 401(k) plan and contributions
· Long-term/Short-term Disability
· Paid Parental Leave
· Employee Stock Purchase Plan
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Please note, this role is not able to offer visa transfer or sponsorship now or in the future.
À propos de Cognizant
Cognizant (NASDAQ : CTSH) est un AI Builder et une entreprise de services numériques (ESN) élaborant des solutions complètes d’IA maximisant les investissements pour des résultats concrets. Sa profonde expertise des métiers, des processus et des technologies lui permet d’intégrer dans les systèmes technologiques le contexte unique de chaque organisation de l’ingénierie à la production à l’échelle. Son objectif : améliorer l’efficacité des équipes, créer de la valeur et permettre aux grandes entreprises de rester performantes dans un monde qui évolue rapidement. Pour en savoir plus : cognizant.ai ou @cognizant.
Renseignments suppplémentaires sur l'emploi
Les informations relatives à la rémunération du poste à pourvoir dépendent de la date de publication de l’offre de poste. Cognizant se réserve le droit de modifier ces informations à tout moment, sous réserve des lois applicables.
Cognizant est un employeur soucieux de l'égalité des chances entre candidats. Votre candidature sera étudiée indépendamment de votre race, couleur, sexe, religion, croyances, orientation sexuelle, identité de genre, origine, handicap, informations génétiques, grossesse, statut d'ancien militaire ou de toute autre critère jugé discriminant par les lois européennes ou françaises.
Vous êtes porteur d'un handicap, vous pouvez-nous contacter par courriel [email protected] si vous souhaitez préciser les aménagements nécessaires pour le poste ou les entretiens à venir.
Les candidats peuvent être invités à participer à des entretiens en face à face ou par vidéoconférence. En outre, les candidats peuvent être amenés à présenter une carte d'identité valide lors de chaque entretien.
