Social Media Platform Administrator, Chicago,IL-200 N laSalleSt, Illinois, United States

Practice - AIA - Artificial Intelligence and Analytics

About AI & Analytics: Artificial intelligence (AI) and the data it collects and analyzes will soon sit at the core of all intelligent, human-centric businesses. By decoding customer needs, preferences, and behaviors, our clients can understand exactly what services, products, and experiences their consumers need. Within AI & Analytics, we work to design the future—a future in which trial-and-error business decisions have been replaced by informed choices and data-supported strategies.

By applying AI and data science, we help leading companies to prototype, refine, validate, and scale their AI and analytics products and delivery models. Cognizant’s AIA practice takes insights that are buried in data and provides businesses a clear way to transform how they source, interpret and consume their information. Our clients need flexible data structures and a streamlined data architecture that quickly turns data resources into informative, meaningful intelligence.

*Please note, this role is not able to offer visa transfer or sponsorship now or in the future*

Job Summary

We are seeking a Social Media Platform Administrator with strong hands-on experience managing Meta Business Manager environments and supporting enterprise social media operations. This role is responsible for administering Meta Business Manager accounts, managing user access and permissions, supporting social media platform operations, and ensuring adherence to security and governance best practices. The ideal candidate will possess experience with social media account administration, stakeholder support, access management, and social media management platforms in a corporate environment.

In this role, you will:

· Manage and administer Meta Business Manager accounts, assets, users, roles, and permissions.

· Support business teams with account setup, access requests, user onboarding, and troubleshooting activities.

· Maintain and govern Facebook, Instagram, and other social media assets within Meta Business Manager.

· Monitor and manage user access controls, security settings, and permission structures across social media platforms.

· Ensure adherence to social media governance policies, security standards, and account management best practices.

· Support organic social media operations, profile management, and platform administration activities.

· Coordinate with marketing, communications, and business stakeholders to support social media initiatives.

· Investigate and resolve platform access, authentication, and account-related issues.

· Maintain documentation related to social media account structures, permissions, and operational procedures.

· Assist with implementation and administration of social media management tools such as Khoros, Hootsuite, or similar platforms.

· Support continuous improvement of social media operations, governance processes, and platform administration practices.

· Provide guidance and training to stakeholders regarding social media account management and platform best practices.

What you need to have to be considered

· Hands-on experience working within Meta Business Manager, including account management, permissions administration, campaign support, and platform governance.

· Experience supporting social media operations, including creating, managing, or maintaining social media profiles and organic content programs.

· Strong understanding of Meta platform administration, asset management, and user access controls.

· Experience managing account access requests, user permissions, onboarding/offboarding activities, and security best practices.

· Knowledge of social media governance, account security, password management, and access control processes.

· Experience troubleshooting social media platform issues and supporting business stakeholders.

· Familiarity with social media management platforms such as Khoros, Hootsuite, Sprinklr, or similar tools is preferred.

· Strong communication, documentation, stakeholder management, and problem-solving skills.

· Experience supporting enterprise marketing, digital, communications, or social media teams is an asset.

· Ability to work effectively in a fast-paced, cross-functional environment.

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Applications will be accepted until 25 Sep 2026.

Salary and Other Compensation:

The annual salary for this position is between $[84,000 - 95,500] depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

· Medical/Dental/Vision/Life Insurance

· Paid holidays plus Paid Time Off

· 401(k) plan and contributions

· Long-term/Short-term Disability

· Paid Parental Leave

· Employee Stock Purchase Plan

Sobre a Cognizant
Cognizant (NASDAQ: CTSH) é uma construtora de IA e fornecedora de serviços de tecnologia, criando a ponte entre o investimento em IA e o valor para as empresas por meio do desenvolvimento de soluções de IA completas para nossos clientes. Nossa profunda experiência em setores, processos e engenharia nos permite incorporar o contexto único de cada organização em sistemas tecnológicos que potencializam a capacidade humana, geram resultados tangíveis e mantêm empresas globais à frente em um mundo em rápida transformação. Saiba mais em cognizant.ai ou @cognizant.

A Cognizant é uma empregadora que investe em equidade. Sua candidatura não será pautada em raça, cor, gênero, sexualidade, credo, origem, deficiência, gravidez ou qualquer outra característica protegida pelas leis brasileiras.

Informações adicionais de emprego
Os candidatos podem ser obrigados a comparecer a entrevistas presenciais ou por videoconferência. Além disso, os candidatos podem ser obrigados a apresentar seu documento de identificação emitido pelo estado ou governo atual durante cada entrevista.

Embora nosso sistema permita a candidatura em todos os idiomas, o(s) idioma(s) e o(s) nível(is) de proficiência exigidos para o trabalho variam. No entanto, é necessário um nível básico de inglês para fins de comunicação em toda a empresa.

Se você tem uma deficiência que requer adaptações razoáveis para procurar uma vaga de emprego ou enviar uma candidatura, envie um e-mail para [email protected] com sua solicitação e informações de contato.