Position Overview
We are seeking a seasoned IT/OT Project Manager to work from an offshore location, driving the end-to-end planning, governance, and delivery of combined Information Technology (IT) and Operational Technology (OT) initiatives for manufacturing, retail, and banking/financial services clients. The ideal candidate is a PRINCE2-certified practitioner with a strong background in Infrastructure, cloud migration/transformation, and production support service delivery, who can bridge traditional IT project management discipline with OT/ICS domain awareness, drive multi-tower (L1–L3) support governance, and partner with Sales, Partner/OEM, and cross-functional IT&D/Cyber/Supply teams to deliver outcomes within scope, effort, and budget.
Key Responsibilities
IT/OT Project & Program Delivery
• Lead end-to-end delivery of IT/OT projects (fit-gap assessments, infrastructure upgrades, remediation, migrations, cybersecurity hardening) across manufacturing sites and enterprise environments, ensuring scope, schedule, budget, and quality targets are met.
• Develop and maintain project charters, project plans, RAID logs (risks, assumptions, issues, dependencies), and governance cadence for each engagement, in line with PRINCE2 methodology.
• Drive site/factory fit-gap analysis, BOM and LLD sign-offs, and cutover/rollback planning in collaboration with partner teams, IT&D platform teams, Cyber, and Supply/Operations teams.
• Coordinate day-to-day activities of offshore/onshore engineers, architects, and third-party vendors/OEMs, tracking milestones, dependencies, and resource allocation.
Infrastructure, Cloud & OT/ICS Governance
• Lead Infrastructure projects, data center decommissioning, and cloud migration/transformation initiatives (AWS, Azure) across on-prem and hybrid environments.
• Govern OT High-Level and Low-Level Design (HLD/LLD) activities in alignment with ISA-95, the Purdue Model, and IEC 62443 standards, overseeing network segmentation and OT/IT convergence activities.
• Oversee EOL hardware retirement, OS/software upgrades, network device refresh, and server migration programs, performing impact analysis to ensure minimal disruption to BAU operations.
• Support vulnerability management, patch governance (including Linux/database patching compliance), and remediation planning in coordination with security SMEs.
Service Delivery & Production Support Management
• Own service delivery of multi-tower (L1–L3) support teams spanning Infrastructure support, Help Desk, Desk-side support, Digital Workplace services, and Application support for Retail and Banking/Financial customers.
• Manage service delivery of support teams as per contractual terms (SLAs/KPIs), leading Incident, Problem, and Change Management processes and chairing major incident bridges to resolution.
• Drive Service Transition and Service Operations activities, including onboarding of new services, resource transition planning, and knowledge/documentation handover for steady-state support.
• Lead Continual Service Improvement (CSI) initiatives – automation, cross-skilling, shift-left/shift-right, and LEAN methodologies – to improve NPS/CSAT scores and optimize team sizing and margins.
Stakeholder, Vendor & Financial Management
• Act as the primary point of contact for client program/project stakeholders, IT&D leadership, and business sponsors, providing regular status reports on progress, risks, and financials.
• Partner with Sales teams to define solutions, resource requirements, transformation opportunities, and productivity improvement ideas for Infrastructure managed services and IT/OT deals.
• Manage vendor/OEM/partner relationships and SDM reviews, ensuring SLA adherence and driving corrective action plans for service quality gaps.
• Own budget management for the engagement – estimates, forecasts, change requests, and cost-optimization opportunities (e.g., license optimization, device refresh) – through the appropriate SOW/SO governance process.
Required Qualifications & Experience
• PRINCE2 Foundation and Practitioner certified, with 15+ years of managerial experience delivering projects within defined scope, effort, and budget.
• 24+ years of overall IT experience, including 15+ years of onshore experience at customer locations (e.g., UK, Europe, APAC), and proven experience managing offshore delivery teams.
• Strong experience leading Production Support teams for Financial and Retail customers, and improving margins through continuous service improvement and service delivery excellence.
• Demonstrated experience managing Infrastructure projects, cloud migration, and transformation programs in collaboration with cross-functional teams.
• Experience managing service delivery of support teams (up to 80+ headcount) as per contractual terms, spanning Infrastructure support, Help Desk, Desk-side support, Digital Workplace, and Application support.
• Experience partnering with Sales teams on solutioning, resourcing, and transformation opportunities for Infrastructure managed services deals.
• Working knowledge of OT/ICS technologies and concepts (SCADA, DCS, PLC, HMI, MES, Purdue Model/ISA-95) and OT cybersecurity standards (IEC 62443, NIST) is highly desirable for IT/OT convergence engagements.
• Excellent stakeholder management, vendor management, and people management skills, with strong verbal/written communication and a fast learner's approach to new tools and technologies.
Areas of Expertise
• Infrastructure Management & Project Management
• Stakeholder Management & Vendor Management
• Service Transition, Service Operations & Continual Service Improvement
• Incident Management, Problem Management & Change Management
• Budget Management & People Management
Preferred Skills & Tools
• Cloud Platforms: AWS, Azure (Azure Stack, AzureAD); familiarity with cloud/infrastructure migration projects impacting IT/OT environments.
• Databases & OS: Oracle, MSSQL, MySQL, DB2; Red Hat Linux, HP-UX, IBM AIX, Windows.
• EUC & Collaboration Tools: Intune, O365 suite, OKTA, Citrix, Teams, WebEx, Zoom.
• Security & Monitoring Tools: Zscaler, Proofpoint, McAfee, Tenable, SolarWinds, SCOM.
• Ticketing & Knowledge Management: ServiceNow, JIRA, BMC Remedy, Confluence.
• Service Management Practices: ITIL, Shift Left/Shift Right, LEAN/Six Sigma project management.
• Experience with manufacturing/industrial, Retail, and Banking/Financial clients, and cross-border/global delivery models (UK, Europe, APAC).
• Ability to manage multiple concurrent IT/OT projects/workstreams and mentor junior project coordinators and support engineers.
Certifications (Preferred)
• PRINCE2 Foundation and Practitioner Certificate in Project Management (or PMP equivalent).
• Microsoft Azure Fundamentals (AZ-900) and Azure AI Fundamentals (AI-900), or equivalent cloud certifications.
• ITIL Foundation certification is an added advantage.
Work Environment
This is primarily an offshore-based role with standard office working hours aligned to overlap with onsite/client teams across time zones (e.g., UK, Europe, APAC); occasional extended hours may be required to support cutover windows, go-lives, or major incident response. Limited travel to customer sites may be required on a need basis, subject to project requirements and mutual agreement with the client.
Sobre a Cognizant
Cognizant (NASDAQ: CTSH) é uma construtora de IA e fornecedora de serviços de tecnologia, criando a ponte entre o investimento em IA e o valor para as empresas por meio do desenvolvimento de soluções de IA completas para nossos clientes. Nossa profunda experiência em setores, processos e engenharia nos permite incorporar o contexto único de cada organização em sistemas tecnológicos que potencializam a capacidade humana, geram resultados tangíveis e mantêm empresas globais à frente em um mundo em rápida transformação. Saiba mais em cognizant.ai ou @cognizant.
A Cognizant é uma empregadora que investe em equidade. Sua candidatura não será pautada em raça, cor, gênero, sexualidade, credo, origem, deficiência, gravidez ou qualquer outra característica protegida pelas leis brasileiras.
Informações adicionais de emprego
Os candidatos podem ser obrigados a comparecer a entrevistas presenciais ou por videoconferência. Além disso, os candidatos podem ser obrigados a apresentar seu documento de identificação emitido pelo estado ou governo atual durante cada entrevista.
Embora nosso sistema permita a candidatura em todos os idiomas, o(s) idioma(s) e o(s) nível(is) de proficiência exigidos para o trabalho variam. No entanto, é necessário um nível básico de inglês para fins de comunicação em toda a empresa.
A Cognizant é uma empregadora que investe em equidade. Sua candidatura não será pautada em raça, cor, gênero, sexualidade, credo, origem, deficiência, gravidez ou qualquer outra característica protegida pelas leis brasileiras.
Se você tem uma deficiência que requer adaptações razoáveis para procurar uma vaga de emprego ou enviar uma candidatura, envie um e-mail para [email protected] com sua solicitação e informações de contato.
