IT/OT Project Manager

IT/OT Project & Program Delivery

• Lead end-to-end delivery of IT/OT projects (fit-gap assessments, infrastructure upgrades, remediation, migrations, cybersecurity hardening) across manufacturing sites and enterprise environments, ensuring scope, schedule, budget, and quality targets are met.

• Develop and maintain project charters, project plans, RAID logs (risks, assumptions, issues, dependencies), and governance cadence for each engagement, in line with PRINCE2 methodology.

• Drive site/factory fit-gap analysis, BOM and LLD sign-offs, and cutover/rollback planning in collaboration with partner teams, IT&D platform teams, Cyber, and Supply/Operations teams.

• Coordinate day-to-day activities of offshore/onshore engineers, architects, and third-party vendors/OEMs, tracking milestones, dependencies, and resource allocation.

Infrastructure, Cloud & OT/ICS Governance

• Lead Infrastructure projects, data center decommissioning, and cloud migration/transformation initiatives (AWS, Azure) across on-prem and hybrid environments.

• Govern OT High-Level and Low-Level Design (HLD/LLD) activities in alignment with ISA-95, the Purdue Model, and IEC 62443 standards, overseeing network segmentation and OT/IT convergence activities.

• Oversee EOL hardware retirement, OS/software upgrades, network device refresh, and server migration programs, performing impact analysis to ensure minimal disruption to BAU operations.

• Support vulnerability management, patch governance (including Linux/database patching compliance), and remediation planning in coordination with security SMEs.

Service Delivery & Production Support Management

• Own service delivery of multi-tower (L1–L3) support teams spanning Infrastructure support, Help Desk, Desk-side support, Digital Workplace services, and Application support for Retail and Banking/Financial customers.

• Manage service delivery of support teams as per contractual terms (SLAs/KPIs), leading Incident, Problem, and Change Management processes and chairing major incident bridges to resolution.

• Drive Service Transition and Service Operations activities, including onboarding of new services, resource transition planning, and knowledge/documentation handover for steady-state support.

• Lead Continual Service Improvement (CSI) initiatives – automation, cross-skilling, shift-left/shift-right, and LEAN methodologies – to improve NPS/CSAT scores and optimize team sizing and margins.

Stakeholder, Vendor & Financial Management

• Act as the primary point of contact for client program/project stakeholders, IT&D leadership, and business sponsors, providing regular status reports on progress, risks, and financials.

• Partner with Sales teams to define solutions, resource requirements, transformation opportunities, and productivity improvement ideas for Infrastructure managed services and IT/OT deals.

• Manage vendor/OEM/partner relationships and SDM reviews, ensuring SLA adherence and driving corrective action plans for service quality gaps.

• Own budget management for the engagement – estimates, forecasts, change requests, and cost-optimization opportunities (e.g., license optimization, device refresh) – through the appropriate SOW/SO governance process.

• PRINCE2 Foundation and Practitioner certified, with 15+ years of managerial experience delivering projects within defined scope, effort, and budget.

• 24+ years of overall IT experience, including 15+ years of onshore experience at customer locations (e.g., UK, Europe, APAC), and proven experience managing offshore delivery teams.

• Strong experience leading Production Support teams for Financial and Retail customers, and improving margins through continuous service improvement and service delivery excellence.

• Demonstrated experience managing Infrastructure projects, cloud migration, and transformation programs in collaboration with cross-functional teams.

• Experience managing service delivery of support teams (up to 80+ headcount) as per contractual terms, spanning Infrastructure support, Help Desk, Desk-side support, Digital Workplace, and Application support.

• Experience partnering with Sales teams on solutioning, resourcing, and transformation opportunities for Infrastructure managed services deals.

• Working knowledge of OT/ICS technologies and concepts (SCADA, DCS, PLC, HMI, MES, Purdue Model/ISA-95) and OT cybersecurity standards (IEC 62443, NIST) is highly desirable for IT/OT convergence engagements.

• Excellent stakeholder management, vendor management, and people management skills, with strong verbal/written communication and a fast learner's approach to new tools and technologies.

• Infrastructure Management & Project Management

• Stakeholder Management & Vendor Management

• Service Transition, Service Operations & Continual Service Improvement

• Incident Management, Problem Management & Change Management

• Budget Management & People Management

• Cloud Platforms: AWS, Azure (Azure Stack, AzureAD); familiarity with cloud/infrastructure migration projects impacting IT/OT environments.

• Databases & OS: Oracle, MSSQL, MySQL, DB2; Red Hat Linux, HP-UX, IBM AIX, Windows.

• EUC & Collaboration Tools: Intune, O365 suite, OKTA, Citrix, Teams, WebEx, Zoom.

• Security & Monitoring Tools: Zscaler, Proofpoint, McAfee, Tenable, SolarWinds, SCOM.

• Ticketing & Knowledge Management: ServiceNow, JIRA, BMC Remedy, Confluence.

• Service Management Practices: ITIL, Shift Left/Shift Right, LEAN/Six Sigma project management.

• Experience with manufacturing/industrial, Retail, and Banking/Financial clients, and cross-border/global delivery models (UK, Europe, APAC).

• Ability to manage multiple concurrent IT/OT projects/workstreams and mentor junior project coordinators and support engineers.

• PRINCE2 Foundation and Practitioner Certificate in Project Management (or PMP equivalent).

• Microsoft Azure Fundamentals (AZ-900) and Azure AI Fundamentals (AI-900), or equivalent cloud certifications.

• ITIL Foundation certification is an added advantage.

This is primarily an offshore-based role with standard office working hours aligned to overlap with onsite/client teams across time zones (e.g., UK, Europe, APAC); occasional extended hours may be required to support cutover windows, go-lives, or major incident response. Limited travel to customer sites may be required on a need basis, subject to project requirements and mutual agreement with the client.

Over Cognizant  
Cognizant (NASDAQ: CTSH) is een bouwer van AI-oplossingen en een leverancier van technologiediensten. Wij slaan de brug tussen AI-investeringen en ondernemingswaarde door het bouwen van full-stack AI-oplossingen voor onze klanten. Onze diepgaande kennis van sectoren, processen en engineering stelt ons in staat om de unieke context van een organisatie te verankeren in technologische systemen. Deze systemen versterken het menselijk potentieel, realiseren tastbare resultaten en geven wereldwijde ondernemingen een voorsprong in een snel veranderende wereld. Ontdek hoe op cognizant.ai of @cognizant.

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