Job Summary
This hybrid day shift role focuses on policy servicing for hi tech clients requiring fluent spoken English to manage inquiries updates and issue resolution. The professional will support accurate policy administration coordinate with internal teams and ensure timely responses that enhance customer satisfaction and operational efficiency while adhering to company standards in a structured environment.
Responsibilities
- Handle daily policy servicing activities for hi tech clients by accurately recording requests and ensuring policy data is updated in core systems to maintain precise records and reliable reporting
- Manage incoming customer interactions through spoken English communication by clarifying policy details and resolving basic service issues to deliver a smooth and respectful experience
- Support policy changes such as endorsements renewals and cancellations by following defined procedures and verifying information to safeguard compliance and reduce processing errors
- Coordinate with internal operations and support teams in the hybrid work model by sharing clear status updates and documentation to enable timely completion of policy servicing tasks
- Assist in monitoring service queues and work items during the day shift by prioritizing requests based on urgency and impact to maintain agreed turnaround times and customer commitments
- Perform routine data validation checks on policy information by comparing inputs against reference sources to detect discrepancies and help prevent downstream service problems
- Document all customer interactions and actions taken in the servicing tools by maintaining structured notes that support transparency audit readiness and effective follow up activities
- Follow company policies and standard operating procedures related to policy servicing by applying guidelines consistently to promote risk awareness quality and trust among customers
- Contribute to continuous improvement by sharing observations about recurring servicing issues and process gaps so teams can refine workflows and tools for better efficiency
- Use spoken English skills to explain complex hi tech policy features in a clear straightforward manner enabling customers to make informed decisions and reducing misunderstandings
- Collaborate with colleagues across locations using digital collaboration platforms in the hybrid model to exchange information and align on customer solutions that support organizational goals
- Support reporting and analysis by providing accurate servicing data to supervisors and analysts aiding measurement of service performance and identification of areas for enhancement
- Actively participate in training and knowledge sharing sessions focused on hi tech domain concepts and policy servicing practices to strengthen expertise and support consistent high quality outcomes
Qualifications
- Demonstrate strong spoken English communication skills that enable effective customer conversations clear explanations of policy information and constructive collaboration with internal teams
- Apply foundational knowledge of the hi tech domain to understand typical customer needs common product features and service expectations thereby supporting more relevant and accurate policy servicing
- Show basic proficiency in using office productivity tools and servicing applications to enter data track requests and access reference materials ensuring efficient and reliable work output
- Maintain attention to detail when reviewing policy documents and customer inputs to identify missing information or potential inconsistencies which supports error reduction and service reliability
- Display an organized working style suitable for a hybrid environment by managing tasks schedules and documentation so that onsite and remote work periods both contribute to steady service performance
- Exhibit a customer centric mindset by handling questions concerns and requests with patience and clarity which strengthens trust in the company and supports positive societal impact through responsible service
Sobre a Cognizant
Cognizant (NASDAQ: CTSH) é uma construtora de IA e fornecedora de serviços de tecnologia, criando a ponte entre o investimento em IA e o valor para as empresas por meio do desenvolvimento de soluções de IA completas para nossos clientes. Nossa profunda experiência em setores, processos e engenharia nos permite incorporar o contexto único de cada organização em sistemas tecnológicos que potencializam a capacidade humana, geram resultados tangíveis e mantêm empresas globais à frente em um mundo em rápida transformação. Saiba mais em cognizant.ai ou @cognizant.
A Cognizant é uma empregadora que investe em equidade. Sua candidatura não será pautada em raça, cor, gênero, sexualidade, credo, origem, deficiência, gravidez ou qualquer outra característica protegida pelas leis brasileiras.
Informações adicionais de emprego
Os candidatos podem ser obrigados a comparecer a entrevistas presenciais ou por videoconferência. Além disso, os candidatos podem ser obrigados a apresentar seu documento de identificação emitido pelo estado ou governo atual durante cada entrevista.
Embora nosso sistema permita a candidatura em todos os idiomas, o(s) idioma(s) e o(s) nível(is) de proficiência exigidos para o trabalho variam. No entanto, é necessário um nível básico de inglês para fins de comunicação em toda a empresa.
A Cognizant é uma empregadora que investe em equidade. Sua candidatura não será pautada em raça, cor, gênero, sexualidade, credo, origem, deficiência, gravidez ou qualquer outra característica protegida pelas leis brasileiras.
Se você tem uma deficiência que requer adaptações razoáveis para procurar uma vaga de emprego ou enviar uma candidatura, envie um e-mail para [email protected] com sua solicitação e informações de contato.
