Customer Service Representative

Job Summary

This hybrid day shift role focuses on policy servicing for hi tech clients requiring fluent spoken English to manage inquiries updates and issue resolution. The professional will support accurate policy administration coordinate with internal teams and ensure timely responses that enhance customer satisfaction and operational efficiency while adhering to company standards in a structured environment.

Responsibilities

• Handle daily policy servicing activities for hi tech clients by accurately recording requests and ensuring policy data is updated in core systems to maintain precise records and reliable reporting
• Manage incoming customer interactions through spoken English communication by clarifying policy details and resolving basic service issues to deliver a smooth and respectful experience
• Support policy changes such as endorsements renewals and cancellations by following defined procedures and verifying information to safeguard compliance and reduce processing errors
• Coordinate with internal operations and support teams in the hybrid work model by sharing clear status updates and documentation to enable timely completion of policy servicing tasks
• Assist in monitoring service queues and work items during the day shift by prioritizing requests based on urgency and impact to maintain agreed turnaround times and customer commitments
• Perform routine data validation checks on policy information by comparing inputs against reference sources to detect discrepancies and help prevent downstream service problems
• Document all customer interactions and actions taken in the servicing tools by maintaining structured notes that support transparency audit readiness and effective follow up activities
• Follow company policies and standard operating procedures related to policy servicing by applying guidelines consistently to promote risk awareness quality and trust among customers
• Contribute to continuous improvement by sharing observations about recurring servicing issues and process gaps so teams can refine workflows and tools for better efficiency
• Use spoken English skills to explain complex hi tech policy features in a clear straightforward manner enabling customers to make informed decisions and reducing misunderstandings
• Collaborate with colleagues across locations using digital collaboration platforms in the hybrid model to exchange information and align on customer solutions that support organizational goals
• Support reporting and analysis by providing accurate servicing data to supervisors and analysts aiding measurement of service performance and identification of areas for enhancement
• Actively participate in training and knowledge sharing sessions focused on hi tech domain concepts and policy servicing practices to strengthen expertise and support consistent high quality outcomes

Qualifications

• Demonstrate strong spoken English communication skills that enable effective customer conversations clear explanations of policy information and constructive collaboration with internal teams
• Apply foundational knowledge of the hi tech domain to understand typical customer needs common product features and service expectations thereby supporting more relevant and accurate policy servicing
• Show basic proficiency in using office productivity tools and servicing applications to enter data track requests and access reference materials ensuring efficient and reliable work output
• Maintain attention to detail when reviewing policy documents and customer inputs to identify missing information or potential inconsistencies which supports error reduction and service reliability
• Display an organized working style suitable for a hybrid environment by managing tasks schedules and documentation so that onsite and remote work periods both contribute to steady service performance
• Exhibit a customer centric mindset by handling questions concerns and requests with patience and clarity which strengthens trust in the company and supports positive societal impact through responsible service

À propos de Cognizant
Cognizant (NASDAQ: CTSH) est un AI Builder et une entreprise de services numériques (ESN) élaborant des solutions complètes d’IA maximisant les investissements pour des résultats concrets. Sa profonde expertise des métiers, des processus et des technologies lui permet d’intégrer dans les systèmes technologiques le contexte unique de chaque organisation de l’ingénierie à la production à l’échelle. Son objectif: améliorer l’efficacité des équipes, créer de la valeur et permettre aux grandes entreprises de rester performantes dans un monde qui évolue rapidement. Pour en savoir plus: cognizant.ai ou @cognizant. 

À savoir avant de postuler

• Autorisation de travail: Cognizant ne prendra en considération que les candidats à ce poste qui sont légalement autorisés à travailler au Canada sans avoir besoin d'un parrainage de l'employeur, aujourd'hui ou à l'avenir.
• Mesures d’adaptation: Si vous avez un handicap qui nécessite des mesures d’adaptation raisonnable pour effectuer une recherche d’emploi ou poser une candidature, veuillez envoyer un courriel à [email protected] avec votre demande et vos coordonnées.
• L’IA dans notre processus de recrutement: Nous utilisons des outils d'intelligence artificielle (IA) pour trier et évaluer les candidatures efficacement. Notre équipe examine ensuite les candidatures et décide qui passe à l’étape suivante.
• Poste à pourvoir: Sauf indication contraire, ce poste est actuellement vacant et nous cherchons à le pourvoir.
• Exigences linguistiques: Nous demandons à tous les candidats de posséder une connaissance de base de l’anglais afin de faciliter les communications internes. Pour les postes au Québec, la capacité à communiquer efficacement en anglais est requise car vous fournirez des services à et collaborerez avec des parties prenantes anglophones situées hors de la province.
• Inclusion: Cognizant est un employeur souscrivant au principe de l’égalité d’accès à l’emploi. Votre candidature et votre dossier ne seront pas examinés en fonction de la race, de la couleur, du sexe, de la religion, des croyances, de l'orientation sexuelle, de l'identité de genre, de l'origine nationale, du handicap, des renseignements génétiques, de la grossesse, du statut d'ancien combattant ou de toute autre caractéristique protégée par les lois fédérales, provinciales ou locales.