Job Title: Service Owner – IT Infrastructure Managed Services
Job Location: Hybrid- Des Moines, Iowa, USA
About the Role
We are seeking an experienced Service Owner to provide end-to-end ownership, governance, performance management, and continual improvement of IT Infrastructure Managed Services. This strategic leadership role acts as the single point of accountability for service delivery excellence, customer satisfaction, operational governance, service innovation, and compliance across complex infrastructure environments.
The Service Owner will partner with business leaders, customers, service delivery teams, and technology stakeholders to ensure services are aligned with organizational goals, deliver measurable business value, and continuously evolve through automation, modernization, and operational transformation initiatives.
Salary and Other Compensation:
The annual salary for this position is between $105,000 to $115,000 depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
In this role, you will
Own the end-to-end lifecycle of IT Infrastructure Managed Services, ensuring alignment with business goals, customer requirements, and service strategy.
Drive service governance and operational excellence by managing SLAs, OLAs, contractual commitments, KPIs, and overall service performance.
Lead ITIL-based service management processes, including Major Incident, Problem, Change, Capacity, Availability, and Service Continuity Management.
Act as the primary executive escalation point for critical service issues, ensuring timely resolution and effective stakeholder communication.
Build and maintain strong customer and leadership relationships, conducting Quarterly Business Reviews (QBRs), Service Reviews, and Governance meetings.
Develop and execute Continual Service Improvement (CSI) initiatives, leveraging automation, AIOps, self-healing capabilities, and predictive operations to improve efficiency and service quality.
Establish service quality frameworks and operational scorecards, ensuring compliance with ITIL, ISO, security, audit, and regulatory standards.
Govern operational risk management and business continuity programs, including disaster recovery readiness, mitigation planning, and compliance reviews.
Define and maintain service catalogs, RACI models, standards, and operating procedures, driving consistency across accounts, regions, and delivery teams.
Provide strategic leadership for infrastructure services, including Cloud & Hybrid Infrastructure, ServiceNow/ITSM platforms, Monitoring & Observability tools, Infrastructure Security, Capacity Management, and Automation platforms.
What you’ll need to succeed (required skills)
10+ years of experience in IT Infrastructure Operations, Managed Services, or Service Management.
5+ years in a Service Owner, Service Delivery Manager, Infrastructure Manager, or equivalent leadership role.
Experience managing enterprise-scale infrastructure services across global environments.
Proven track record of driving service transformation and operational excellence initiatives.
Required Skills & Expertise
IT Infrastructure Operations & Managed Services
ITIL Service Management Framework
ServiceNow and Enterprise ITSM Platforms
Cloud & Hybrid Infrastructure (Azure, AWS, GCP)
Monitoring & Observability Tools
Automation, AIOps, and Self-Healing Technologies
Capacity & Availability Management
Infrastructure Security & Compliance
Disaster Recovery & Business Continuity
Strong Stakeholder, Governance, and Executive Communication Skills
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
Medical/Dental/Vision/Life Insurance
Paid holidays plus Paid Time Off
401(k) plan and contributions
Long-term/Short-term Disability
Paid Parental Leave
Employee Stock Purchase Plan
Work model:
At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance though our various wellbeing programs. Based on this role’s business requirements, this is a hybrid role requiring 3 days a week at Client/ Cognizant office in Des Moines, Iowa, USA.
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Sobre a Cognizant
Cognizant (NASDAQ: CTSH) é uma construtora de IA e fornecedora de serviços de tecnologia, criando a ponte entre o investimento em IA e o valor para as empresas por meio do desenvolvimento de soluções de IA completas para nossos clientes. Nossa profunda experiência em setores, processos e engenharia nos permite incorporar o contexto único de cada organização em sistemas tecnológicos que potencializam a capacidade humana, geram resultados tangíveis e mantêm empresas globais à frente em um mundo em rápida transformação. Saiba mais em cognizant.ai ou @cognizant.
A Cognizant é uma empregadora que investe em equidade. Sua candidatura não será pautada em raça, cor, gênero, sexualidade, credo, origem, deficiência, gravidez ou qualquer outra característica protegida pelas leis brasileiras.
Informações adicionais de emprego
Os candidatos podem ser obrigados a comparecer a entrevistas presenciais ou por videoconferência. Além disso, os candidatos podem ser obrigados a apresentar seu documento de identificação emitido pelo estado ou governo atual durante cada entrevista.
Embora nosso sistema permita a candidatura em todos os idiomas, o(s) idioma(s) e o(s) nível(is) de proficiência exigidos para o trabalho variam. No entanto, é necessário um nível básico de inglês para fins de comunicação em toda a empresa.
A Cognizant é uma empregadora que investe em equidade. Sua candidatura não será pautada em raça, cor, gênero, sexualidade, credo, origem, deficiência, gravidez ou qualquer outra característica protegida pelas leis brasileiras.
Se você tem uma deficiência que requer adaptações razoáveis para procurar uma vaga de emprego ou enviar uma candidatura, envie um e-mail para [email protected] com sua solicitação e informações de contato.
